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Colonial Chrysler Jeep Dodge - Service Center

3.8

30 Lifetime Service Reviews

24 Coolidge St, Exit 26 from 495, Hudson, Massachusetts 01749

30 Reviews of Colonial Chrysler Jeep Dodge - Service Center

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May 31, 2017

"Great"

- Claudiagaumond

Nick was very pleasant to work with, he showed me a variety of options for cars and was very helpful. I give him a great review because of how helpful he was to me. Would recommend going to see him if you would like a car he will give you a great deal.

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Recommend Dealer
Yes
Employees Worked With
Nicholas Mazzone
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
April 12, 2017

"MC Jeep Lover"

- mcercone

These guys go above and beyond and treat everyone like royalty. I cannot say enough good things about this dealership. They work very hard to keep customers happy.

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Recommend Dealer
Yes
Employees Worked With
Tony Tedesco
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Ballos
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Eddie Bhatty
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
December 08, 2016

"Poor service"

- JStupak1993

I purchased a 2011 Kia Optima from this dealer, sales was fantastic, however the service department has been xxxxxxx me around. Owned the car for a little over a month now, it's been in the shop 3 times, second time they fixed a few things, and my problems are still going on. It's going back AGAIN. I do not recommend the service department at all.

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Recommend Dealer
No
Employees Worked With
Eddie Bhatty
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Michael Ballos
2.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Brendon, Marcus Houle
May 12, 2016

"Horrible Service Experience"

- Vanessa Beane

I won't go into details, but I had a warranty repair done on my 2012 Jeep Liberty, it has been back 5 times, the first diagnosis being incorrect. I ended up with a FULL engine replacement and had to arrange rides to work and rental vehicles. After the engine was replaced, my check engine light came on and I was back yet again. I also have paid over 200 dollars out of pocket for items no covered through the power train. The service department ensured me that the rentals were covered every time. I just received my bill from my credit card showing a charge from enterprise because Colonial stated they only covered up to 5 days. Correct me if I am wrong, if the job takes longer than 5 days, shouldn't they still be responsible for covering the rental? Never mind the fact that none of this was ever disclosed to me, ever. I love Jeep and had great experiences with my 05 Liberty hence why I bought a 2012 Liberty. I will NEVER buy a Chrysler again and definitely not from this Dealership.

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Recommend Dealer
No
Employees Worked With
Dan Burke
April 26, 2016

"Just keeps getting better...."

- Dede Lea

Not only did I have an amazing sales experience, I am now enjoying the service experience as well. My salesmen have taken care of my car needs since my purchase. Thank you.

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Recommend Dealer
Yes
Employees Worked With
Stephen Egeland
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
David Egeland
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
October 15, 2015

"Amazing Service Experience, HIGHLY recommended! "

- Jmhm17

I can't say enough how Colonial nails the customer service experience every time I go in for something. My issues are addressed promptly, and professionally. The work is always completed within the time they say it will be, and I am updated throughout the day of the progress. The knowledge of the Service Staff is exceptional, they really know what they are talking about, both the Mechanics and Service Reps. The work performed by the Mechanic (Pedro) was very clean, and thoroughly completed - a real professional and someone you can tell, takes the time to get it done right, and takes their job seriously. Great job, and thank you again! The service rep (Dan) really took his time to work with my schedule and set up an appointment that worked for me, as well as getting me set up with a rental. Dan followed up with me daily while my truck was in the shop giving me details along the way, could not ask for a better Rep to deal with! The Service Manager (Jay) made sure my waranty information was submitted thoroughly and to both my expectations, and FCA's to prevent any issues later on that would hold things up. He did so within a very timely fashion. Thanks guys! As always I will highly recommend this dealership, and its service department to anyone. As we all know getting work done at a dealership is not cheap, but I feel the quality of service at this dealership makes the price worth it - you're getting quality Mopar parts installed by trained professionals here that don't cut corners or mess around. I would even go as far to say the work performed at this dealership is at a higher quality than your car coming from the factory (being an ex mechanic this is saying a lot). I have no issues knowing my vehicles are in the hands of the pros at Colonial. Again, thank you for all you guys do here I will be a life time customer for sure!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Dan (service advisor), Pedro (Mechanic), Jay (Service Manager)
August 18, 2015

"Fantastic "

- Joaquin300

My experience here while getting my car serviced was excellent! Ray Jimenez was very hospitable and Eddie Bhatty even came around offering cherries! Also I can't forget about Dan Burke who was also very friendly and courteous. Thank you guys

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Yes
Employees Worked With
August 01, 2015

"Services dept"

- Pedro crespo

Always happy with the services this people did to my car very good services godbless guys i recomend this dealler to anyone how want to be happy with the purshased

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Jay stearns
July 31, 2015

"Jeep Grand Cherokee Service"

- Lumberguy88

I took my 2006 Jeep Grand Cherokee in for service and was handed a $3,800 list of urgent repairs including a New catalytic converter and other expensive parts to replace before the engine light could be reset and the car inspected. I then went to Seely Auto in Lunenburg and the car was fixes for several hundred dollars. They found a minor exhaust leak and actually did a complete quality mechanic diagnosis. This experience was very unsavory. The service attendant was courteous and nice but the diagnosis was terribly wrong and clearly unethical. This situation should never happen at a dealership. I wonder how often this type of bill inflating happens at Colonial with less persistent or knowledgeable customers. I would not return. DO NOT GO HERE.

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Recommend Dealer
No
Employees Worked With
No need to name people.
July 18, 2015

"Warranty work, 2014 Wrangler"

- Nick_Rubicon_No_2

We bought a new 2014 Wrangler Unlimited Rubicon from Colonial in Sept 2014. Recently it developed a slight smell of antifreeze when we parked, so we took it down to colonial for an inspection. The service dept diagnosed a small leak in the radiator. They said the parts would be delivered the next day. The next day, they called by noon to tell me the repair was complete! I appreciated the extremely quick turn-around, the fact that they called and kept me in the loop with the status, and the quality of the work. I checked it out when I picked it back up, and the quality of work was on-par with the factory. The entire procedure was quick, painless, and fully covered by the warranty. I couldn't be happier with the service and would highly recommend the service department!

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Recommend Dealer
Yes
Employees Worked With
Other Employees : Service Department
1
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