I can't say enough how Colonial nails the customer service experience every time I go in for something. My issues are addressed promptly, and professionally. The work is always completed within the time they say it will be, and I am updated throughout the day of the progress. The knowledge of the Service Staff is exceptional, they really know what they are talking about, both the Mechanics and Service Reps.
The work performed by the Mechanic (Pedro) was very clean, and thoroughly completed - a real professional and someone you can tell, takes the time to get it done right, and takes their job seriously. Great job, and thank you again!
The service rep (Dan) really took his time to work with my schedule and set up an appointment that worked for me, as well as getting me set up with a rental. Dan followed up with me daily while my truck was in the shop giving me details along the way, could not ask for a better Rep to deal with! The Service Manager (Jay) made sure my waranty information was submitted thoroughly and to both my expectations, and FCA's to prevent any issues later on that would hold things up. He did so within a very timely fashion. Thanks guys!
As always I will highly recommend this dealership, and its service department to anyone. As we all know getting work done at a dealership is not cheap, but I feel the quality of service at this dealership makes the price worth it - you're getting quality Mopar parts installed by trained professionals here that don't cut corners or mess around. I would even go as far to say the work performed at this dealership is at a higher quality than your car coming from the factory (being an ex mechanic this is saying a lot). I have no issues knowing my vehicles are in the hands of the pros at Colonial.
Again, thank you for all you guys do here I will be a life time customer for sure!