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Colonial Ford

Colonial Ford

147 Samoset Street
Plymouth, Massachusetts 02360


(508) 746-3400

Colonial Ford
Manufacturer: Ford

Write a ReviewWrite a Review

  • Customer Service:

    4.8
  • Quality of Work:

    4.8
  • Friendliness:

    5.0
  • Overall Experience:

    4.9
  • Pricing:

    4.8

24-Month Rating

based on 28 reviews

4.9

4.9 out of 5

30 lifetime reviews

Colonial Ford

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Certified: Colonial Ford

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Colonial Ford has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Colonial Ford

Shop Colonial Ford and see what the leading Massachusetts Ford dealer has to offer.

MA drivers shop with our enhanced inventory search to compare a range of Ford vehicles, including pickup trucks like the F-150 and F-250, cars like the Focus, Fusion, Mustang, and Taurus, and SUVs like the Explorer, Edge, Flex, and Expedition. Plus, you can search our huge selection of used Ford vehicles, as well as cars from other makes. Save with special sale prices or schedule your Ford service right now and trust our certified technicians to get the job done right.

Our Location

Sales/Showroom

Monday: 8:30 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 6:00 PM

Saturday: 8:30 AM - 5:00 PM

Sunday: 12:00 PM - 4:00 PM


Service

Monday: 7:00 AM - 6:00 PM

Tuesday: 7:00 AM - 6:00 PM

Wednesday: 7:00 AM - 6:00 PM

Thursday: 7:00 AM - 6:00 PM

Friday: 7:00 AM - 6:00 PM

Saturday: 7:30 AM - 3:30 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 5:00 PM

Tuesday: 7:30 AM - 5:00 PM

Wednesday: 7:30 AM - 5:00 PM

Thursday: 7:30 AM - 5:00 PM

Friday: 7:30 AM - 5:00 PM

Saturday: 7:30 AM - 3:30 PM

Sunday: Closed


Our Amenities

JBTruck
6/18/2013 11:52:49 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chris Crowell
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Colonial Ford:

I worked really hard to buy a pickup truck. I went to several dealers, and they all told me I could not get credit or had to pay a high interest rate. Colonial Ford worked with me, took all my information, and with my down payment got me credit to buy a Dodge Pickup. They treated me with respect, where other dealers blew me off. It was a great experience.

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Myauto
6/11/2013 8:40:44 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Art Guertin
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Colonial Ford:

I found Art to be knowledgable and willing to work with me in order to get the job done. He was pleasant but not pushy. It was the most pleasant experience I have had trying to purchase a car. Thank you.

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alcommuter123
6/1/2013 5:27:23 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Winstson BennettWinstson Bennett
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Colonial Ford:

I have been looking online for a month for a reliable, affordable car. I commute to Boston, and wanted something with good mileage and high reliability. I need this car to last me 100,000 miles. I can only afford a used one, and there was a Subaru that fit my mileage and price outlines. I called into Colonial Ford, and talked to WInston. I made an appointment and went in, worked with Winston who turned me over to my salesman, Chris, and we test drove the car. The car was as promised, and we negotiated a price and I bought it. It was all very straightforward, the way it should be.

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calleigh
5/22/2013 7:43:16 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Sean McCarthySean McCarthy
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Colonial Ford:

I had very a very good experience at Colonial Ford buying my 2014 Mustang.
Corey Hines made feel very at ease on the test drive and later with the deal.
Sean that day and Shane the next day showed me much respect also.
I would buy again at Colonial Ford in the future.

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Dmenton
5/20/2013 9:47:08 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Corey
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Colonial Ford:

I went to the dealership today to look at cars not expecting to walk out with one! It's my first car and I could not have asked for better service for my grandparents and I from Corey. He did an excellent job negotiating what we wanted and I could not be happier. Thank you!

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MeredithDunn1
5/17/2013 4:38:07 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chris crowell
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Colonial Ford:

I wanted a New Ford Edge with very specific options. I could not find an Edge with what I wanted. Other dealers kept trying to sell me what was on the lot. I was in no hurry, but they kept trying to sell me an Edge with options I did not want. I called Colonial and talked to a salesman, Chris Crowell. He listened to me and suggested that I order a car, and get exactly what I want. We did it all over the phone and by E-mail. I only had to make one trip to the dealership to do paperwork. Chris was selling another car when I arrived, and the General Manager, Sean McCarthy, took time with me and explained everything while I waited for Chris. It was a great experience, and I have a new Ford Edge Limited in brilliant white. I think this dealership is head and shoulders above the rest.

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mwdwzw
5/9/2013 4:17:59 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Art Guertin
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Colonial Ford:

Art was grate in finding a truck that fit my needs. The dealership is one of the friendliest i have ben in. Looking forward to my next trip back. Good job Art.

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LinwoodHess
5/1/2013 4:53:45 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Corporate Car Manager
  • Customer Service:

    2
  • Quality of Work:

    N/A
  • Friendliness:

    N/A
  • Overall Experience:

    N/A
  • Pricing:

    N/A
  • Overall Score:

    2.0

My Review Of Colonial Ford:

Excited to pick up my New Ford Fusion, I was extremely disappointed in the exterior condition of the car as it was extremely dirty. When ask if this was the condition new cars are deliver to customer, the manager ask if I wanted him to hose it off. My expectation was that the manager would have offer to have the car washed and dry and would have it right out to me. Needless to say I will not be taking the car there for service.

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Response From: Colonial Ford
Added: 5/15/2013 6:01:48 PM

My Dealership participates in the DealerRater Certified Dealer Program. We are committed to providing high quality customer service, but based on your DealerRater review, you did not share that experience. That is very disappointint to us, and through this program we have the opportunity to work with you to resolve any issues with your experience at our Dealership.

We were delivering your car to you as a courtesy for the Fleet company that supplied the vehicle. The car was clean and ready to go on the scheduled delivery date, however was not picked up at that time. We would like to extend our apology to you again and have a standing invite for you to come back in to have the vehicle detailed at your convenience. We want our customers to be totally satisfied.

Thank you

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krisnicall
4/24/2013 8:07:38 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Art Guertin
  • Customer Service:

    5
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.6

My Review Of Colonial Ford:

The salesman was very helpful and buying a car was super easy to get through the process! I found the exact car I wanted and glad I worked with Colonial!

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nbarr123
4/24/2013 10:07:21 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Chris
  • Customer Service:

    5
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Colonial Ford:

I have had a Ford Focus since 08 and I love it. My daughter needed a car for college, and I needed a new Focus. I went ihto Colonial Ford at 8.45 in the mrning, and at 10 AM I had a new Focus picked out, I had a test drive and agreed on a price. I picke dit up with new plates on it Tuesday morning. I did my looking on the Colonial Ford website, and the Ford website, and it made it very clear as to what I wanted in my Focus. Colonial, and Chris, got me clear information to decide on. This was really important to me, as I have 3 kids and this was my one day off. I did not have ten days to devote to buying a car and car shopping. When my husband replaces his Fusion this summer we will go back to Colonial Ford.

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Reviews 11-20 >>