Colonial Hyundai of Downingtown

Reason for Visit: Sales

I recommend this dealer: No

My Review of Colonial Hyundai of Downingtown:
I have never been so disappointed in my life..When you complete an application online they approve everyone so then you drive there and think your approved and then they drop the bad news on you that says they can't appove you and I believe they do this to alot of people because in my 3 1/2 hours of being there with my Daughter and Son-in Law they did this to at least 3 other couples..They also make these announcements that there goes another satisfied customer in a new car but you never see anyone leave..I also think this guy you go through on line to be approved is fak too...I would not tell anyone about this place...


BIG DISAPPOINTMENT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Colonial Hyundai of Downingtown:
Total waste of time. Bait and switch. Dealer called me before I left home informing me that rebates advertised are applicable to all cars in inventory. If I have time I will take them to small claims for waisting my time and the gas I paid for driving their way.

Below is just a summary of what happened:

Increased the price of the vehicle being negotiated way above sticker
Added 2000 worth of unnecessary services to the price
Declined to apply rebates advertised and promised over the phone
Informed me that there is a sign on the SIDE door that says that advertisement has an error (why not on the front door and why did you call me home then)
POOR math in coming at final value and incredibly POOR handling of customers.. certainly not used to dealing with the average middle class.. if you know what I mean. Cash requested + trade inn value proposed where much higher than the sticker price of the car.
Yes.. that too.. the “manager” sent his sales rep to bring his calculator and some tissues because he had cold.. we did not like the way he treated the employee, who was doing a fantastic job with us until we met that manager.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Colonial Hyundai of Downingtown:
My experience at Colonial Hyundai was nothing but pleasant. My salesperson, Laine, was easy to work with and always a gentleman. Jim Lopez made the experience fun and has stood by his promises. I would recommend Colonial Hyundai and would not hesitate to purchase my next car from these same gentlemen.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Colonial Hyundai of Downingtown:
As a customer I would like to say a few words about all the people that I dealt with at Colonial Hyunadai. Let me start by saying as a customer with poor credit I had to go online to find a dealer who would even want to deal with such a customer. My credit is poor dut to circumstances beyond my control.

I had a response the same day from Colonial Hyundai Her name was Jessica and was very courteous and friendly. I then proceeded to go down the next day which was a Saturday. I was trading in a car and trying to purchase a newer car with a warrranty and better on gas and a price that I could afford. These people work with me not giving up once to get me a deal I could live with. Not only did I pget to purchase a car I love very much I also regained faith in the people of good nature. These people could not have been any nicer and understanding. I would reccomend anyone who is looking for a car to go to Colonial Hyundai for friendly and courteous service. If they could help me get a car they can help anyone. I am sure of that. Thank You again Colonial Hyundai.

I don't know who gets to read these messages but I think the people who it is written about should get to know when they do a good job as well as when they don't . I would really liked this passed on the the employees of Colonial Hyundai so that they know I appreciate everything they have done for me.

Thank you again.

Janet McDonough
A very satisfied customer

God Bless!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Colonial Hyundai of Downingtown:
BEWARE OF THIS DEALERSHIP AND ONLINE QUOTE "PROMISES"
We received an online quote...this dealership did not honor the quote, and danced around the "fine print". After a long wait, we finally met with the sales manager, Mr. Lopez. We agreed upon a price and finance rate. They promised us the car, detailed and ready as soon as we finished with financing. The car was pulled up and "ready to go".

After another long wait, we finally got to the financing department. Started to listen to the long speech regarding extended warranties, blah, blah, blah, when I noticed that the price and APR were not as quoted. Thankfully we had not signed anything. Mr. Lopez was called and stated that we had "misunderstood his offer", even though we had a paper in his writing with his agreed price. At that point, we walked out.

This dealership wasted our time. They had no intention of honoring the online quote given by Jennifer Savastio.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Colonial Hyundai of Downingtown:
What a scam . First you wait maybe over 9 hours to get into a piece of crap car which of course I fell for. Even came with a 6 month warranty(hehe) so the first week I had the car the transmission was banging into gear. Took back to the service department and they replaced some bulbs, oh ok. Then I rode it home same crap. Called Colonial and was told that the service manage of 25 years was never wrong. Well apparently they are because I took it to a reputable transmission place and they have the whole transmission out and it needs to be replaced my wallet shocking. Now Colonial washes their hands while I continue with no car and steep payments. Then I find out too late they have all kinds of complaints against them. Run everyone from these people

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Colonial Hyundai of Downingtown:
Went in to purchase a used vehicle. Was told before coming that I was approved for a loan, and would just have to come in and sign papers. Went in looking for a certain car, and was told it was already sold. Salespeople continued to try to pester me into buying another vehicle. Continued to told me to "just sit down" for over an hour, as they "copied my drivers license." This was obviously just a ploy to keep me from leaving. Later was told "well, we are going to put your credit application in now, and it takes some time", AFTER they had told me I was approved! After sitting at a desk for 90+ minutes waiting for absolutely nothing, I tried to ask the salesman for my documents back so I could leave. He ignored me, said "I have another idea", and vanished again.

The service here is absolutely atrocious. In addition to my situation, I witnessed them try to bait-and-switch with the gentleman at the desk next to me. They quoted him a price, he gave them a down payment and signed papers, and then someone walked up to say "well, the payments are going to be higher than we agreed upon."

Very poor.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Colonial Hyundai of Downingtown:
i bought a 2001 hyndai from the dealer in 2002 w/2,400 mileson it, and they seemed to FINALLY give me a fair price on this car I sat there for 4 hours debating the price, and is true with ANY dealer, READ the contract BEFORE you sign it!!!!!But otherwise they seemed helpful and got a good deal on my car, which I still have!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Colonial Hyundai of Downingtown:
I was dissapointed at another dealership, and went here based on a friends reccomendation. I was not dissapointed! They bent over backwards to help me, and I went home with arrangements to purchase the car on the following business day! They Rock!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Colonial Hyundai of Downingtown:
Horrible dealership. Very unethical practices. They will add a bunch of false charges to your paperwork. Don't go to this place, I regeret the day I ever set foot in it!

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