Read Reviews Colonial Toyota

Colonial Toyota

Colonial Toyota

470 Boston Post Rd
Milford, Connecticut 06460


Sales: (203) 878-7401
Service: (203) 878-7401
Parts: (203) 878-7401

Manufacturer: Toyota

Write a ReviewWrite a Review

  • Customer Service:

    4.4
  • Quality of Work:

    4.3
  • Friendliness:

    4.4
  • Overall Experience:

    4.4
  • Pricing:

    4.1

24-Month Rating

based on 17 reviews

4.3

4.3 out of 5

21 lifetime reviews

Colonial Toyota

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Certified: Colonial Toyota

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Colonial Toyota has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Colonial Toyota

Here at Colonial Toyota, we are committed to creating a unique car buying and servicing experience, focused entirely on exceeding our customers expectations.
Our philosophy is simple; provide our customers with a No-Haggle; One Asscciate approach to pricing vehicles, servicing vehicles, accessories and financing. Ask one of our team members to tell you more about our No-Haggle; One Associate approach.

Our Location

Sales/Showroom

Monday: 8:00 AM - 8:00 PM

Tuesday: 8:30 AM - 8:00 PM

Wednesday: 8:30 AM - 8:00 PM

Thursday: 8:30 AM - 8:00 PM

Friday: 8:30 AM - 8:00 PM

Saturday: 8:30 AM - 7:00 PM

Sunday: 11:00 AM - 5:00 PM


Our Amenities

Children's Play Room Free WiFi
Customer Lounge Area Parts Store
Express Service Shuttle Service
Free Coffee Television
Free Drinks

vasilisa
4/10/2013 5:46:49 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Todd Johnes and Frank Pratis
  • Customer Service:

    N/A
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.7

My Review Of Colonial Toyota:

No games with figures for certified pre-owned Toyota Yaris, no hidden fees or charges and very good price going below kbb suggested dealer price. The atmosphere is very welcoming and relaxed, they do take care of the kids while you are discussing your options (movies and cartoons inside the car you can climb, video games, juice and soda). Todd Jones and Frank Pratis made an impression of very honest and straightforward people with whom it's a pleasure to talk business and not waste time over pricing issue. Only positive emotions with this dealership (at least with these two employees).

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crjones1955
12/10/2012 9:39:19 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Lenny PueLenny Pue
  • Customer Service:

    5
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.6

My Review Of Colonial Toyota:

We have bought 2 cars from Colonial Toyota - a New 2007 Toyota Sequoia (purchased in 2007) and a 2008 used Rav4 (purchased in 2009) Both were reasonably priced. Both cars have had all of their service done at Colonial Toyota. The service is outstanding Lenny Pue is great! Although our sales experience was not exceptional since sales people are paid on commission and they all push hard, the service is what keeps us coming back for more. We will be buying another Toyota next year when our daughter starts to drive!

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Democraticcc2
11/24/2012 11:33:08 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dan Miley & Hyginus
  • Customer Service:

    3
  • Quality of Work:

    3
  • Friendliness:

    3
  • Overall Experience:

    3
  • Pricing:

    4
  • Overall Score:

    3.2

My Review Of Colonial Toyota:

I purchased a Nissian Versa Sedan '07 and its great except it had a CD stuck in the radio & a bad tire! I was upset that Hyginus (the salesman gave this car to me w/ these problems then had somewhat of an attitude w/ my sister when we had to go down there for the 3rd time!) When Dan stepped in everything got tooken care of and he apologized for the inconvenience. I appreciated Dan for his people skills & ability to get things done.

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ThinkPodDsgn
11/10/2012 6:26:10 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Bill NdreuBill Ndreu
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Colonial Toyota:

Everyone was extremely pleasant and helpful. Our sales representative, Bill Ndreu, was exceptional nice and knowledgeable. We received an extremely fair price for our trade in, over the kbb price for the condition our car was in, and he worked with us to get the payments in a range we could afford. Our overall experience was excellent and I would highly recommend them.

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toyota122
9/30/2012 11:56:41 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Armando MunizArmando Muniz
Gloria PowersGloria Powers
  • Customer Service:

    4
  • Quality of Work:

    4
  • Friendliness:

    4
  • Overall Experience:

    4
  • Pricing:

    4
  • Overall Score:

    4.0

My Review Of Colonial Toyota:

I purchased a certified used vehicle at Colonial, after having a couple issues the team worked to resolve my concerns so I could enjoy the truck.

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keredwilson
7/30/2012 10:36:37 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Cindy HaCindy Ha
Carlos RodriguezCarlos Rodriguez
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    3
  • Overall Score:

    4.6

My Review Of Colonial Toyota:

I was very impressed with the professionalism that Carlos provided. He was very knowledgeable with the product and he did not pressure us to buy the vehicle. If you go to Colonial Toyota, see Carlos.

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geova
7/10/2012 9:52:00 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:

  • Customer Service:

    2
  • Quality of Work:

    2
  • Friendliness:

    2
  • Overall Experience:

    1
  • Pricing:

    2
  • Overall Score:

    1.8

My Review Of Colonial Toyota:

Overall horrible experience. I went in to ask about a college discount that Toyota is currently offering for college graduates who earned an Associate/Bachelor's Degree during the last 2 years or that will graduate within 6 months. Well, somehow the salesman tells the manager of my inquiry and the manager manages to print a fixed paper saying that I must have graduated from a 4-yr school (currently have a bachelor's degree) during the last six months. Unfortunately, I did not have the papers from the Toyota website handy. I knew I was right because I had done my research days before walking into dealerships. On top of that, I walked to the lot to test drive the vehicle before all this mess and inform the salesman that I was interested in the black color noticing 2 models in stock. He replies that he does not have black in stock, rather he suggests to get the "equipped model" which was around 3-4K more in order to get the black color choice. He then takes me to a test drive while pushing me into buying the car in a color I don't want. In summary, I was treated like a liar, felt disrespected as a human being. Those salesmen are not friendly. They fake it and greet only those customers with "big cash". Greeters bat the front treated me better than those called "managers". For better or worst, I went to another Toyota dealership ready to fight this time and brought the papers from Toyota . There was no need to fight. They did not find a single reason why I would not qualify to get the college rebate ($1000), therefore offering me the discount + better price + free-extended warranty + free oil-changes, etc. and it goes on. Would not recommend Colonial to any one I currently know or happen to meet.

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Response From: gpowers
Added: 7/27/2012 4:47:29 PM

I am so sorry you had a bad experience with us. Please call me directly so we can address your experience. Everyone that calls or comes into our dealership is important to us. My phone is 203-878-7401 ext 320.
Please feel free to call me anytime, or send an email to me gpowers@colonialtoyotact.com
Gloria Powers
Marketing and Customer Relations Manager

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Yana88
7/3/2012 1:31:15 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:

  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Colonial Toyota:

I had an amazing experience at Colonial Toyota! Very professional stuff, quick response, excellent customer service. Many thanks to Kimberly Anifantis, she is fantastic! She knew all the facts about the cars that I was interested in, all the questions were answered right away in a professional and quick manner. I am completely satisfied with every aspect of my dealings with Colonial Toyota, would recommend it to any one.

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Graceamato
7/1/2012 7:43:49 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
John HarrisJohn Harris
Hector MarroquinnHector Marroquinn
Luis VelezLuis Velez
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Colonial Toyota:

Hector and Luis were so helpful. They were friendly and spent a lot of time working out the deal for a new car. They were able to get me a great deal and get me into my desired price range. I would highly recommend them to anyone buying a new car.

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frankie2012
4/8/2012 8:35:33 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Eric Mansi
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Colonial Toyota:

I went to Colonial Toyota to look at new cars, I was just looking at the cars on the lot and i was interested in the Camry. A very nice woman came out and asked if i needed help and got me a sales person right away. I test drove 2 cars and then went inside and talked about pricing. They had good prices and their service was excellent. I took a card from the sales person and thanked him for his time. The next day, I came back and bought the car. They treated me very well and was helpful in answering my questions. I would recommend this dealership to anyone.

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