Colonial Toyota

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Colonial Toyota:
During the repair process on my air conditioning for my Rav4, Sam performed above and beyond what I expected from a service department. Since there was an unusually long wait in getting replacement parts, they kept me informed of each step so I would have a reasonable expectation of what, when and how the situation was being handled. They also made sure that I was with a rental car so i could get to and from work and that really took a big stress factor off of my mind. Now here's the thing, I've been in customer service on the front line with AT&T for 27 years and I know exemplary service when I see it. I bought my truck here many years ago, and will I will return when it is time for a new car and hope to experience the same.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales

I recommend this dealer: No

My Review of Colonial Toyota:
Overall Experience: Extremely Poor

I was shopping for a 2006 4x4 Highlander (A5) and did extensive online and offline research. I had the "Toyota National" printouts for similar vehicles which offered dealer line-by-line items and charges (both invoice, MSRP, including holdbacks, etc...).

After selecting, test driving, negotiating, mutually agreeing to a and initialing a selling price of $28K at Colonial Toyota of Milford, the sales team proceeded to do the "dealer" shuffle routine where the salesman went back and forth to his manager afterwards about the price. After wasting about an hour of watching the salesman go back and forth, I asked to speak with someone who had authority to make decisions. The manager proceeded to tell me that the selling price was $29500 even though we had agreed upon $28000. He then said that was the after rebate price where I would have to sign over $1500 to them in addition to $28K. At that point I was pretty much disgusted.

I showed the manager an Edmonds, CarsDirect, and their own Toyota National printouts for the trim with the exact same options. Seeing that, he and the salesman tried to back-peddle and went down a path of redfining the terms of the manufacturers rebate and special financing offer for 2006 closeouts.

At that point I walked out.

Share on Facebook

Was this review helpful to you? Yes | No