Colonial Volkswagen of Medford

Frank and the rest of the service team have always taken care of me and my vehicles. They are friendly, polite, and make sure I have everything I need. I booked my most recent appointment over the phone, th care of me and my vehicles. They are friendly, polite, and make sure I have everything I need. I booked my most recent appointment over the phone, the person who took my call said she wasn’t able to find my account but that my appointment had been booked for 8am on 1/5/23. When I arrived, Frank took care of me and made sure I would get my vehicle back before I needed it— during the conversation, I learned that the appointment I made hadn’t been saved correctly. Frank didn’t hesitate to make sure I was taken care of and didn’t make me feel like I had done something wrong. He was very professional and kind, he reassured me that I’d be taken care of that day. He and the service team even had my car ready an hour earlier than I needed! More

George was great and helped with every step and answered all my questions! Very transparent on all fees with no hidden costs. Would recommend VW Colonial and George to anyone! all my questions! Very transparent on all fees with no hidden costs. Would recommend VW Colonial and George to anyone! More

Tom was my contact and he was super helpful, in regular communication, and had excellent follow through. communication, and had excellent follow through. More

Malachy was really great and made getting my new vehicle so easy!! Highly recommend going to the Dealership and meeting with him! so easy!! Highly recommend going to the Dealership and meeting with him! More

Great place to get your first car. Steve was extremely helpful in helping me chose my car and getting a good deal on it! Steve was extremely helpful in helping me chose my car and getting a good deal on it! More

We've leased about a half dozen vehicles from here and with Paul's help and expertise, he's made the process seamless. He has continually gone above and beyond all expectations. Such as having vehicles with Paul's help and expertise, he's made the process seamless. He has continually gone above and beyond all expectations. Such as having vehicles ready for test drive with only 20 minutes heads up and in a snowstorm. Or delivering the vehicle to us on his day off! VW should be grateful to have this professional, knowledge-able, personable, caring and intelligent person working for them. We will continue to lease vehicles in the future from this location due to Paul :) More

I recently purchased a car from Colonial VW of Medford and could not be happier with the service I received. My salesman Paul Lazzaro was friendly, professional, knowledgeable and made my experience painl and could not be happier with the service I received. My salesman Paul Lazzaro was friendly, professional, knowledgeable and made my experience painless. Thank you Paul! More

Great service and communication. The service desk, and the technician were hands down the best. The service desk, and the technician were hands down the best. More

Kiiara was great and she kept me updated during the entire service. I appreciated the professionalism and the speed of service. I did find the cost of repair a bit too high but overall it was a positiv entire service. I appreciated the professionalism and the speed of service. I did find the cost of repair a bit too high but overall it was a positive experience. More

Great service and it didn't break the bank. Dan and Frank went above and beyond. Dan and Frank went above and beyond. More