Read Reviews Concord Ford Lincoln Mercury Inc.

Concord Ford Lincoln Mercury Inc.

Concord Ford Lincoln Mercury Inc.

5274 Rte 31 W
Newark, New York 14513


315-331-3223

Concord Ford Lincoln Mercury Inc.
Manufacturers: Ford, Lincoln, Mercury

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Concord Ford Lincoln Mercury Inc.

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jaymacgthree
5/15/2011 7:14:02 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Herb Parker
  • Customer Service:

    4
  • Quality of Work:

    5
  • Friendliness:

    3
  • Overall Experience:

    3
  • Pricing:

    5
  • Overall Score:

    4.0

My Review Of Concord Ford Lincoln Mercury Inc. :

We went to Concord to look at a 2008 Lincoln MKZ. Herb met with us and set us up with a test drive of the vehicle and went over the features and specifications of the vehicle. While not overly friendly the staff there treated us professionally. Herb found us financing that was more flexible and useful than Ford Credit's and made the sale. The vehicle has been a joy to drive, reliable and the envy of all who check it out.

The after sale customer service was the only issue that concerned me:

At no point did Herb or any other representative of Concord Ford Lincoln Mercury call or write to ask how we liked the vehicle or if we had any issues or concerns with it. Ford itself never sent the typical vehicle and customer service satisfaction survey that accompanies all new vehicle purchases. Apparently once they have your money they forget about you and follow up customer service is extinct. While I love my Lincoln I was left with no reason to purchase from Concord again.

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