Congressional

Reason for Visit: Service

I recommend this dealer: No

My Review of Congressional:
I have had 3 warrenty problems with my new EOS and for each item I have had to bring the car back at least twice to get the items fixed correctly. One item took 3 visits and another took 4 visits. On one of the visits they broke a part and I had to wait 3 weeks for that part to be replaced. All of the problems were, in the end, finally fixed but it is frustrating to have to keep going back again and again.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Congressional:
My experience is four years old, and things may have changed, but I had a friendly but not at all overbearing salesperson, and at a time when the model I wanted (a New Beetle Turbo) was in short supply, a short wait for delivery. Congressional was the only dealership to respond to my cars.com inquiry the way I asked (via e-mail). The dealership gave my a lower interest late for the loan than my credit union, and all my service experiences, including the warranty replacement of a balky driver's side window motor before it was the subject of a recall, have been handled quickly and fairly. Based on my experience with a more local VW dealership, Congressional's service is in the top 50%.

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