Conicelli Hyundai

Conicelli Hyundai
1200 W Ridge Pike
Conshohocken, Pennsylvania 19428

Sales: (610) 818-0043
Service: (610) 832-7911
Parts: (610) 832-7911

Manufacturer: Hyundai

Most Reviewed Employees
Oliver Woolfolk Oliver Woolfolk
General Manager at Conicelli Hyundai
Steve Kauffman Steve Kauffman
Sales Consultant
John Basmajian John Basmajian
Sales Consultant
Nate Simon Nate Simon
Sales Consultant
Yusef Johnson Yusef Johnson
Sales Consultant
Casey Wheat Casey Wheat
Sales Consultant
Andrew Venezia Andrew Venezia
Assistant Sales Manager
Dmitriy Kichin Dmitriy Kichin
Sales Consultant
Eric Fishbein Eric Fishbein
Special Finance Manager
John Innaurato John Innaurato
Sales Consultant
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Free Coffee
Free Drinks
Free WiFi
Instant Financing
Parts Store
Pet Friendly
Rental Car Service Onsite
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.2/5
29 Reviews
Conicelli Hyundai

Overall Score: 4 Star Rating4.2



About Conicelli Hyundai
Certified: Conicelli Hyundai
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Conicelli Hyundai has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Conicelli Hyundai
Conicelli Hyundai has been family owned and operated for the last 25 years. The entire Conicelli family is here working at the dealership and welcomes all of you to join our family. Our unique dealership has Honda, Toyota, Nissan, Hyundai, and Scion all here on Ridge Pike in Conshohocken for your one-stop-shopping convenience. You'll save time and money by seeing all of these brands with one salesperson. We are dedicated to making sure our customers have a great experience at our dealerships and we are committed to our customers' complete satisfaction.


mrbuick
5/18/2012 9:31:32 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Innaurato

My Review of Conicelli Hyundai:
I recently went car shopping with my daughter, a recent colledge grad. We already have a Hyundai Sante Fe in the family and we were especially interested to price and test drive an Elantra for her. Mr. Innaurato walked her through the process patiently and thoroughly. He asked many good questions to help her sort out the type car she would be comfortable with, taking account of style, price and financing available. No fast talk and no sprinting past the details. Overall experience could not have been better. Would not hesitate to recommend Mr. Innaurato to anyone interested in buying a new car, especially a young person new to the process.

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monkey2012
4/26/2012 3:59:28 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Basmajian

My Review of Conicelli Hyundai:
He did A wonderful job and we would highly recmend him to other friends of mine. He is the best Dealer around! He did a very good job! He has a wonderful outstanding personality he likes what he does! He deserves a BONUS JOhn you did A wonderful job for us! thank you very much
Debbie / Bill Smith
Lafayette Hill,PA 19444

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Response from: Conicelli Hyundai
Added: 4/27/2012 4:34:14 PM
Thank you very much for your review. I know John really appreciates your kind words as well as the entire Conicelli team. We are so glad that you were pleased with your experience and we look forward to assisting you in the future. Thanks again and enjoy your new car. Lori Conicelli

scalobrisi
3/19/2012 7:34:56 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Yusef Johnson

My Review of Conicelli Hyundai:
We leased 2 new cars within 2 months from Yusef. He worked hard to get us the cars and financing we wanted. Very nice guy to work with! I also traded in a Hyundai I had previously bought at Conicelli.

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metsbeliever
3/14/2012 7:02:00 PM

Overall Score: 1 Star Rating   1.2  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Jason Rin, Oliver Woolfolk

My Review of Conicelli Hyundai:
My experience with Conicelli is probably as bad as it gets. I guess I will give you a start to finish run down to give a full understanding of how poorly this dealer treats consumers. If you just want the bottom line, well it is that this dealership will pull every bad practice you can think of that give a bad name to the industry.

I first started contact with the dealership via their website where I spoke with Denise Kubicki. I explained that I was looking for a 2012 Hyundai Elentra Limited with the technology package. I explained I was only interested in the color blue and asked if they had it in stock. After placing me on hold in chat for 2 minutes she told me that they did have the car in stock but I should come in quickly before someone else buys it, she also offered to take a $500 deposit on the car. When I advised I'd need a quote in writing before I could consider this, she put me on hold again, this time for 5 minutes while she spoke to a manager. She then told me she could send me a "generic quote" because they can’t negotiate price through the internet. I waited 10 minutes, no quote. I was then told I had to logout of chat so she can send the quote. I received a quote of exact MSRP. I emailed back to setup an appointment for a few days later but declined the deposit option since there was no price negotiating done online.

When I arrived at the dealership for my pre-scheduled appointment with Jason Rin, the first question he had was what kind of car was I interested in. I was confused since I was there for an appointment to test drive and negotiate price on a Blue 2012 Elantra Limited with tech package. When I said that his immediate response was "Oh, I’m sorry we sold that car earlier today." I was disappointed but it happens, I thanked him for his time and explained I wasn't interested in looking at a different car. He immediately asked me to wait while he checks with his manager to ensure he had the correct information (manager was Oliver Woolfolk). He returned happily with a little tag with the car info and the exact stock # of the car I came in about. He explained he was mistaken and the car was not sold, it was inbound to i9nventory and has not yet arrived at the dealership. It should arrive in few days but he could not give an exact date. I found this suspicious since that meant either the internet rep was providing inaccurate information, or he was, or his manager. Anyway I decided to continue and test drive anh Elantra that was same trim and options but in bronze, then we could talk price on the blue one.

Test drive went great and I told him I was interested, he would not talk price till having my trade in valuation done first (red flag), the valuation was ridiculously low of course, it was $2100 less than what I was offered by another dealer and $3500 less than Napa trade in. I refused of course. He shuttled between me and the manager several times, with the manager going out to look at the car again, walking right past me each time ignoring me. They raised their trade in offer by $1700 falling a bit short, but I wanted the car so I said lets talk price on the Elantra, then I was told that the MSRP price was not negotiable. I said that was ridiculous, and I showed him a quote I had on the exact same car in a different color for $989 less than MSRP from another dealer in the area. He again for what had to be the sixth time went back to his manager. He returned saying that the quote was for the same car but it was for what that dealer had in stock, and that dealer does not have one in blue, for the blue one Id have to pay MSRP. I reminded him he doesn’t technically have a blue one either on the lot. I declined and said I’d keep looking, he said he would get his manager so we could speak with him directly. I agreed but told him I was stepping out for a cigarette. He came out moments later and thanked us for coming, obviously indicating we were not good enough to speak to the almighty Oliver Woolfolk.
In conclusion, we were there about 2.5 hours, test driver was about 30 min (both my fiancé and I test drive the car). Out of the remaining 2 hours more than half the time was spent waiting for him to get his managers permission for something or the other. The manager had lots of opportunities to speak with me directly even walking past me twice during the trade in valuation. Instead he decided to ignore me. I guess making a purchase of in excess of $23,000 is not worthy of his time. (Not like the place was busy either). After this fiasco, even though the Elantra is a beautiful car to drive, I can’t trust purchasing one when the dealership acts this shady.
Shady Practices Summary: (I might of missed some, I’m not an expert at being shady, these are just the obvious ones)
1- Tried to take deposit on car they didn’t have stating they had it on lot?
2- Bait and switch when I arrived
3- When bait and switch failed continued story with “car is coming in some day soon”
4- Attempted to undervalue trade in by over $2000 from offer from other dealer
5- When trade in undervalue failed, inflated purchase price to counterbalance.
6- Refused to provide any quotes or valuations in writing outside of MSRP purchase price, would not provide trade in info in writing.
My fiancé and I plan on educating our family, friends and clients on the practices of this dealership so they do not waste time or money. I figured in writing this review I’d do the same for anyone else who looks into the dealership.

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ework66
1/20/2012 1:42:05 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Dave Scott

My Review of Conicelli Hyundai:
You know the old saying “you can’t get a second chance to make a first impression”? My wife and I have been looking for a 2012 Elantra Limited and have been contacted by many dealers via e-mail and phone calls. I called and left a message for one of the contacts on the e-mail, David Scott. After some time and no call back my wife informed me of another contact on the e-mail, Margaret Shepard. I called and left a message for Margaret. After no call back from either person, I called the next morning and Margaret answered. I told her my name and that I had called yesterday and left a message. She asked for my phone number and then put me on hold…after 5 minutes on hold I hung up. You would think that salespeople would be stumbling over themselves to talk to a very viable lead.

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Conicellistinks
1/16/2012 3:33:29 PM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: Oliver Woolfolk

My Review of Conicelli Hyundai:
Conicelli's slogan should be A Terrible Place to Do Business!; They lie, have poor service, and do not stand up to their mistakes, which are many.

Worse yet they say silly things to you, assuming you are an idiot. It would be like standing in the rain and having someone tell you it is sunny outside.

Highly recommend you take your business elsewhere. Not counting you will always get a better price elsewhere.

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Response from: Conicelli Hyundai
Added: 1/31/2012 2:54:10 PM
Thank you for writing this review. I know is not in our favor but any constructive critisism helps us get better. I am sorry there was nothing we could do to help in this situation. We wish you the best. Conicelli Management

ceciliajackson
12/15/2011 10:52:20 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Nate Simon

My Review of Conicelli Hyundai:
I had a great experience there at conicelli they had great selection to choose from. I spoken with Nate Simons he a very nice sale consultant. I visit Dec 10 and the Dec 12 i was in my beautiful Honda Accord he also made sure my car payment were within my budget. Its not due till Jan 26 2012 plenty of time.I strongly recommend Mr Nate Simons to anyone.Plus at Conicelli they have a nice finance plan,keep up the good work Nate I feel like a million bucks.

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Response from: Conicelli Hyundai
Added: 1/31/2012 2:56:48 PM
Thank you so much for your kind words. I know Nate really apprecaites you mentioning his name and your recommendation. We are so happy that your experience was a great one. Please call us, if you need anything. Conicelli Management

velosteve
10/21/2011 12:44:09 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Kauffman

My Review of Conicelli Hyundai:
Steve Kauffman provided friendly outstanding service, my car was perfectly detailed, and I received a great price. A pleasurable hassle free easy purchase, guaranteed to satisfy any serious buyer.

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Response from: Conicelli Hyundai
Added: 11/21/2011 11:14:33 AM
Thank you for taking the time to write a review of our dealership; it really helps us and our future customers. We hope you are enjoying your new car! Please let us know if there's anything we can do for you or your family in the future.
--Conicelli Management

castro929
10/6/2011 4:03:08 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Eric Fishbein, Andrew Venezia

My Review of Conicelli Hyundai:
First and foremost I would like to say that my experience working with the Conicelli Sales Team was Amazing! From the time I stepped foot in the door at Conicelli Nissan, I was greeted by a courteous and professional receptionist. I had an appointment scheduled with Marvin Sanders to look at New vehicles. I had No idea what car I wanted, it just had to be NEW! Mr. Sanders was extremely courteous and patient with me after spending about 7 hours back and forth from the different dealerships within Conicelli. I know he was drained (because I was), however he remained pleasant and reassured me that I will definitely walk out of there with a brand new car that was in my price range. He was very knowledgeable about the features on all of the cars shown. I think what impressed me the most, is how all of the sales representatives worked together for my benefit, whether it was Nissan, Toyota, or Hyundai.

To be honest, I was a little insecure about getting financed due to my recent lay-off, however I did land new employment making more money. I met Andrew Fishbein (Sales Manager for Hyundai)and Andrew Venencia(Finance Manager for Hyundai) at the end of my long day. Special Kudos to Andrew Venencia for understanding the current climate of the workforce and he worked diligently on getting me financed for a payment well within my price range for a 2012 Hyundai Sonata!

Mr. Fishbein was actually off of work and was heading out of the door, however he took time out to answer all of my questions about the Sonata and assisted me with my BlueLink Setup.

I truly feel that Mr. Sanders, Mr. Fishbein, and Mr. Venencia are a TRUE ASSET to the Conicelli Group. I will absolutely refer all of my friends and family to my personal "Conicelli Dream Team".

Sincerely,

A. Castro

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Response from: Conicelli Hyundai
Added: 11/21/2011 11:22:35 AM
Thank you for taking the time to review our dealership. We really appreciate it and we hope you are enjoying your new vehicle. Please let us know if there is anything we can do for you or your family in the future.
-Conicelli Management

Not a fan of JK
9/25/2011 8:04:01 PM

Overall Score: 2 Star Rating   2.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Multiple Service people

My Review of Conicelli Hyundai:
I bought a brand new Hyundai Elantra in 2003 at the dealership in Norristown PA. This location closed and was moved/renamed Conicelli Hyundai in Conshohocken shortly thereafter. Now, I was told in order to keep the 10 year/100,000 mile warranty, I would have to take my vehicle to Hyundai for ALL services, including oil changes. I stopped taking it to Hyundai in 2008.

One time, I took my car in to Conicelli Hyundai for the Emission and Inspection and was told I needed new breaks. Well, usually after you get new breaks, when you press down on the break pedal, there's more tension and the car stops rather quickly. I've had breaks replaced before many times in different cars and that's always been the case. Well, it wasn't the case this time.

When I pressed down on the break pedal, it felt no different than before the breaks were replaced. So when I got home, I immediately called and asked to speak with someone in service and I was told that I would feel the tension start to develop in the break pedal after a week or so. I've never heard of this. I began to feel that Conicelli didn't replace my breaks but charged me for doing so.

When I would bring it in for an oil change and they were supposed to rotate my tires, I put hidden stickers on two of my tires to make sure the tires were getting rotated- and sure enough- after I paid and walked outside, the stickers I had placed on my tires were still on the same tire either front left or back right- which proved they didn't rotate my tires.

Just this year, I needed my radiator in my Hyundai replaced and I called Conicelli Hyundai to ask if they had the part for my model and if they could fix it on Saturday. I was told they only do Emission and Inspection and oil changes on Saturdays. I've never heard of this before from any other dealership. People work during the week and this is very inconvenient for many car owners.

This year, I decided to get rid of my Elantra and I decided it was best to not buy another Hyundai and not deal with Conicelli.

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