Conicelli Toyota of Springfield

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Conicelli Toyota of Springfield:
Wandered around the lot for almost 25 min before someone came out to help me. Showed them the car I had seen on the website and asked to take for a test drive. They kept trying to talk me down from an acura to a crappy old buick. The salesman was cheesy and pushy, exactly the personality you would expect a used car salesman to have. The most irritating part was that the employees kept talking to my uncle who was with me and ignoring my questions and comments simply because I am female. These people are sexist. I was paying for the car with MY money, and quite honestly, I probably know more about cars then my uncle does. Yet, because I am a female they were all doting on him and ignoring me. This treatment is why I decided not to buy here.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Conicelli Toyota of Springfield:
I use Toyota dealerships for all of my service needs. I just moved back to the area and decided to try Conicelli in Springfield for a routine inspection to see if they would be a good long-term choice. Conicelli blew it, big time. It took almost six hours from car dropoff to pickup, and I was charged way more than at other dealerships (Del and Carousel). The service manager told me the other two I have used over the past six years must have waived part of the fee, but since I didn't buy my car at Conicelli I would have to pay full price. Worse, my request to change the rear wiper led to a charge of almost $24 because they claimed the blade was not factory issued, when it was the original (the wiper has never been changed since I bought the car new in 2003). On average, I spend hundreds to thousands of dollars on annual maintenance based on mileage and age of my car, but I will be taking my business anywhere else rather than be charged over $100 for an inspection and wiper replacement.

Avoid this place - save money by going to a dealership that treats all Toyota owners equally!!!

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Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Conicelli Toyota of Springfield:
Worst service ever!!! I came in to find out about purchasing the car I was leasing, however as Conicelli was no longer a Jeep dealership, I decided to go with a used vehicle from their lot in exchange to turning in my vehicle. The salesperson I dealt with, Nick Sheppard was very rude and abrasive lacking all knowledge about cars. Three other co-workers of his including the General Manager Dave have walked over to appologize for his behavior. The car was sold to me with stained seats and a promise that the detailing process would take care of it..which after all of the paperwork was completed did not happen. We did eventually get our seats cleaned, however not without a fight. In addition to all of the issues, lack of communication from the dealership's end, and frustration, they decided not to take in my leased vehicle (which was the part of our original agreement) and in turn that had cost me another $300 in dispositon fees. Their excuse was that "it would just be easier for us to do it since there's only one paymetn left". The sales person promised us $280.00 in oil changes to make up for the last lease payment, however the general manager (Dave Brown) indicated that they do not make those offers on used vehicles, and that we would receive gas vouchers instead. His exact words were "Don't worry, we'll take care of you". After that I never heard from him again. My husband had gotten in touch Dom Conicelli (owner) who assued him that he would get this resolved. He too never called us back. We finally heard back from the general manager Dave (after 2 weeks of voice mails to Dom Conicelli and speaking with the customer relations' rep)stating that he'll give us two gas fill ups and "that the conversation was over". Nice place to do business??? I think NOT!

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