Read Reviews Consumers Suzuki

Consumers Suzuki

Consumers Suzuki

7100 Grand River
Brighton, Michigan 48114


(810) 229-0600

Consumers Suzuki
Manufacturer: Suzuki

Write a ReviewWrite a Review

  • Customer Service:

    2.2
  • Quality of Work:

    2.2
  • Friendliness:

    2.4
  • Overall Experience:

    2.2
  • Pricing:

    2.4

24-Month Rating

based on 10 reviews

2.3

2.3 out of 5

19 lifetime reviews

Consumers Suzuki

Cars For Sale by this Dealer

Need a New Car?

Consumers Suzuki

This dealership is not an active DealerRater® Certified Dealer.

Find a Certified Dealer near me

Write a review of Consumers Suzuki





Is this your Dealership?
Learn about our award-winning Certified Dealer Program and claim this page.

Our Location

Posting hours of operation is available exclusively to our Certified Dealer members.

Listing amenities is available exclusively to our Certified Dealer members.

ladyred79
2/22/2013 11:15:08 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Mike ( Valarie and Sara wasnt as bad just doing what was told )
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.0

My Review Of Consumers Suzuki:

Mike Cizmar is a scam artis, he also spoke to me in a way no human should ever have to be spoken to. He took 200.00 for a hold said I had 7 days to decide on his vehicle or any other and I could recieve my 200.00 deposit back, I found something cleaner and better same price that day, was told that same day I would recieve my check in the mail on Friday, I never recieved it. I was told on Monday they would drop the vehicle from 6000 to 5200 I still refused because the vehicle I found was in great condition compared to his. I was told by the young lady Sara she was told not to mail my cash out if I wanted it come get it. Called back spoke with Valarie and she said fax her my id and a letter saying I dont want the car, I did. Then I called to make sure they recieved the fax and Mike answers and says look you want your money come get it, if you dont come today you dont get it. I went to pick my cash up all the way from Lansing left work early and he asked me to sign a letter stating I recieved my cash and then he would mail my check , I said no called 911 waited 3 hours for them while waiting I was slandered with lots of foul names, and cops came said he would have me sign but he was to mail my check to me the next day he said ok, I never got the check yet. This will cost Mike way more than 200.00 when Im done.....This is my word. I want to warn anyone who is thinking to use this company look around, this company is rude, untrue, and dont like a certain type of people. I have asked several times for the owners info I was denied.

Was this review helpful to you?    Yes | No

Twitter
john8
1/24/2013 1:49:48 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Valerie
  • Customer Service:

    2
  • Quality of Work:

    2
  • Friendliness:

    3
  • Overall Experience:

    1
  • Pricing:

    3
  • Overall Score:

    2.2

My Review Of Consumers Suzuki:

Went to this dealership to purchase a 2004 Land Rover Discovery SE. Scheduled a test drive over the phone with a woman who identified herself as Krystal (sp?). Arrived at the dealership for the scheduled test drive and and I briefly spoke to Mike, who apparently is the sales manager. He had no clue, reference the test drive, and furthermore, if I did take it for a test drive, stated that I shouldn't drive too far from the dealership since the Discovery had not been safety inspected. Hmmm, ok. I then spoke to Valerie, who was pleasant enough. She took me out to the Discovery (which was dirty, inside and out) and spoke to me about the vehicle. I then took it for a test drive, which included driving at 70-80mph on I-96. It drove ok, but the check engine light came on. I didn't think that was a big deal, since I'd be taking it to Land Rover Farmington Hills for a safety inpection of my own, and if it didn't check out, would not purchase the vehicle. Anyways, I returned to the dealership, put a $100 deposit down, and requested a second test drive the following day, with my girlfriend present that time. Valerie advised she would do her best to have their safety inspection complete and the vehicle washed. The following day, approximately 2 hours before the scheduled second test drive, Valerie called me to appologize and tell me the vehicle was not ready for the test drive, giving me a BS story that she was not able to get their inspection done. Do they want to sell the vehicle, or what? She returned the deposit, although, as of now, it has yet to post back to my bank account. At this point, I did a little research on the dealership, and discovered many people have had the run-around treatment from this dealership, as well. I recommend avoiding this dealership, as it wasted my time and energy.

Was this review helpful to you?    Yes | No

Twitter
keithgwegner@yahoo.com
10/16/2012 11:01:03 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Jeff
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.0

My Review Of Consumers Suzuki:

This dealer is the absolute worst place in the country to purchase a vehicle. We bought a Mountainer there and after we got home we found out the transfer case was broke so we took the truck back to them on four seperate occasios to have it fixed, they neer fixed the problem and when we call them or stop in they always say they will have a tech contact us and nobody ever calls. DO NOT SHOP HERE!! They are rude and un professional, they are scam artists, they dont even sell Suzuki models.

Was this review helpful to you?    Yes | No

Twitter
Shoskey91
8/31/2012 1:52:38 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
ToM
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.0

My Review Of Consumers Suzuki:

This place is a big joke, I went in to buy a 2009 f-150 with 120,000 miles. When I got there the truck was covered in mud, and used propane tanks in the cab. I got past all that but then realized the truck had 180,000 miles. So mike pushed a 2004 Santa fea on me. I bought it and 3 days after I noticed oil in my driveway. I looked and the drain plug was loose. After leaking 4 qorts of oil mike told me I should of drove it up before I put oil into it. Any one with common sense knows its bad to drive with no oil in the motor. 2 months later they took me to small claims courts for 756.00 because of miles and wear and tear. Mike will be seeing me again

Was this review helpful to you?    Yes | No

Twitter
chrysler 300
7/28/2012 7:13:51 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike
  • Customer Service:

    4
  • Quality of Work:

    4
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    4.6

My Review Of Consumers Suzuki:

I was looking for a 2006/2007 chrysler 300 for months. I've went to a few dealers that wanted a down payment that wasn't realistic for me at this time. I was approved at one dealership and was told that I could only afford a chevy impala or a chevy cobalt. Lol! I thought I was on the show punk'd! So I showed the dealer on my phone a few chrysler 300's that were for sale for the same price that I was approved for the impala/cobalt. You should've seen the look on the dealers face, it was priceless! Long story short, I told this dealer everthing that I was looking for, even the price. He said he would be working on it, never heard from him. I found a car on craigs list through an app for my phone. I got in touch with Mike Cizar at Consumers Suzuki. He gave me all the info I needed and was able to get me approved with what I had for a down payment. Mike addressed all of my concerns and was straight with me. Not only that, he had exactly what I was looking for in a car and more. I am very pleased with my car buying experience at Consumers Suzuki. I have my chrysler 300 sitting in my driveway! Thank you, Mike!

Was this review helpful to you?    Yes | No

Twitter
msmaine1
7/19/2012 5:27:28 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Mike
Valerie
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.0

My Review Of Consumers Suzuki:

This is the WORST experience I have ever experienced in My Life. Called the dealership at the end of May after seeing their ads on craigslist advertising that they finance EVERYBODY regardless of bad Credit, No credit and the claim that they had a 0 Down program for people with bad credit. My first visit was on july 2nd, the dealer Mike told me that he could only get me 3 out of the 15 cars that they had on the lot. two of the cars were priced at $6995 and the other was $3995. He told me that with my credit score, there was NO WAY the lender would finance any other car on the lot. I went with the Chevy Impala that was $6995.Went back on July 3rd and he told me that the lender wanted $1000 down, I initially turned the offer down because they advertise "0 DOWN" I took him up on the offer only because I had been missing work and needed a reliable car quick. I finally was able to pick up my car on July 4th. my payments we re wayyyyy more than he told me they would be . They were ($441.00) and he said they'd be under ($350.00). come to find out, I was only on a 24 month loan. The car was advertised at 124,000 miles but actually had 171,000 miles on it. I told him that I did not want the vehicle any longer, took the vehicle home, found out that the transmission was about to go out. Called Mike and he said to get full coverage on it, do my interview with the lender and then he would get the vehcile swapped. transmission went out on July 17th. I had to pay $300 to get the vehicle towed back to them, Then when i got there, he told me that the lender said i would need an extra 20% down and plus taxes and state fees to get the other vehicle. I called the lender in his face, and they said they didn't say anything like that and that they hadn't even had that conversation with Mike. they said that all they do is purchase the contracts after mike is done with them. That was my 2nd time calling the lender and them telling me that they didnt say what Mike was claiming so I told Mike that I just wanted my money back. 3 days prior, he told me that I could get my money back. I asked if he had to be there and he said "No" he said the ladies in the front are the ones that write the check. I asked for my check and he pretended to look for the checks, then said "i don't have any checks here, the main office will mail one out tomorrow" I then demanded a receipt, all he gave me was a odometer statement saying how many miles were on vehicle when I returned it. my problem is that they are a bunch of LIARS! They claim to have other branches, thats a LIE! They claim to have a main office, that's a LIE! and they claim the Suzuki name, I did my research and his suzuki license is gone because he is shiesty, he only has a regualar license to sell cars. Do NOT go to him! Even if your credit is bad, there are plenty of other places to try! I am impatiently waiting on my check. I will definitely re-post in a few days and tell you how that went. Most stressful experience I have EVER dealt with.

Was this review helpful to you?    Yes | No

Response From: Consumers Suzuki
Added: 9/17/2012 9:11:55 PM

While we have a guaranteed credit approval program, it is not without its limitations. We pride ourselves on assisting in getting loans for all people that apply. We do have no money down programs, but for some of the most challenged credit profiles, that may not always be possible. All of our vehicles some with a free warranty, including this one, that covers 100% of parts and labor. The vehicle has since been repaired, with a new transmission and sold to another customer, who is quite happy with the vehicle. Clearly we didn't want to have the transmission fail, as it was our cost to repair, or have an unhappy customer, but sometimes it occurs.

Twitter
rustystephen
2/29/2012 8:07:48 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Valery Emily
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Consumers Suzuki:

I went there to purchase a G6 that I found from them on craigs list. I told them in advance that I had bad credit and that other dealers told me I need more money than I had down, so I expected the worse. I'm $500 lighter, my downpayment, but I have a G6 in my driveway. I sent a co worker there, who also got a car. They gave me $200 for the referal and asked if I would post a review here. I figured, good experience, why not. That's my story.

Was this review helpful to you?    Yes | No

Twitter
Nickwithacharger
1/31/2012 11:32:27 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mike
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Consumers Suzuki:

I went there Saturday on a post that I saw on craiglist. I read some of the reviews here and wasn't too opimistic. I called there and talked to them about the reviews and Mike told me that most of them were written by people with bad credit that didn't have everything go their way and wanted to blame the dealer for their credit problems. He went over some of the posts with me and was able to tell me about the customer and what went on. Sounded good enough to get me in. I had a repo with CAC in November and I wanted a Charger that they had posted. Long story short, I got the Charger with "no" money down and am truly impressed. All the other dealers I went to wanted to lay a guilt trip on me and wanted a lot of money down. Consumers did get me to put down money to cover my state fees. Repo on a Taurus, drive away two months later in a Charger. I'm good with them.

Was this review helpful to you?    Yes | No

Twitter
myboomer111
11/30/2011 1:16:18 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: No
Employee(s) Dealt With:
Tom Sara and whoever probably the same person
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.0

My Review Of Consumers Suzuki:

This is by far the worst company I have ever seen they will not quit calling us. Very rude and junk for cars. We drover all the way there two hrs to be told that they already had a deposit on the car we were suppose to buy. Big Surprise they told my mom to come see it the next day. What a joke. Than we get a call the next day saying if we would like to come back with a better attitude they would be more than glad to help us... NOT... Two days later the same call.. We whent there with over 9000 cash in our pocket and bought a truck from a big dealership on the way home. Please think twice before buying there. Don't drive two hrs. I read all these reviews and still drove, wished I wouldn't have.

Was this review helpful to you?    Yes | No

Twitter
linda_rahill@yahoo.com
6/28/2011 8:09:26 PM

Reason For Visit: Sales (Used)
I Recommend This Dealer: No
Employee(s) Dealt With:
Valerie
Mike
Jim Wilson(The Bank)
  • Customer Service:

    1
  • Quality of Work:

    1
  • Friendliness:

    1
  • Overall Experience:

    1
  • Pricing:

    1
  • Overall Score:

    1.0

My Review Of Consumers Suzuki:

Nothing but confusion over who is lending the money why there is no reputable website that the bank employee Sara provided National Bank.com.... WRONG.... could not give me a direct number had to call dealership to get transferred and nothing but misinformation. Shoddy looking vehicles with speedometer, and odometer not working in the pacifica, freestyle which was banged up and not one care detailed ready for purchase. Don't bother with this place something is definitely not on the up and up!
Shame on lending tree and car.com for recommending this lender and dealership.

Was this review helpful to you?    Yes | No

Response From: Consumers Suzuki
Added: 9/17/2012 9:19:36 PM

Lending Tree and Car.com recommend us because we have a commitment to customer service that is unequaled. We apologise for any vehicles that you may have seen, that were not up to your standards. We do maintain a number of vehicles for less than $2000, that we offer to customers. We would be the first to agree that some of them have a lot to be desired, but not may dealers even stock vehicles in this price range. Our selection of certified used cars might have been of greater interest to you. While not priced at less than $2000 all of them are significantly discounted, relative to Kelly Blue Book suggested prices. Not working on commission can save you thousands of dollars.

We do work with over 30 lenders, and while it may be confusing to some, we work with them so that we can obtain the most favorable terms possible, for all of our customers, regardless of credit.

Twitter

Reviews 11-20 >>