Contemporary Chrysler Dodge

Reason for Visit: Service

I recommend this dealer: Yes

My Review of Contemporary Chrysler Dodge:
Evey time I go in for service,the -Service Advisor- Bill Walker, keeps us on track to keep our truck running great.We currently own a Dodge Nitro. Bill Walker is never pushy, always informative and just a pleasure to work with. We have been dealing with Contemporary Chrysler - Dodge of Milford for a number of years now. It is convenient for us being local and will continue to do so.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Contemporary Chrysler Dodge:
Mr. Bissett and his team of technicians at Contemporary Chrysler Dodge have been more than helpful and fair in the service they have provided to my Pacifica. I even have my daughter's late model Honda serviced at Contemporary because of their excellent service. I would highly recommend this dealer.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Contemporary Chrysler Dodge:
We purchased a 2009 Dodge Journey recently. Lori Baron was great at helping us test out the car. The GM Russ Coutu and manager Steve Francoeur allowed us to take a Journey home for the weekend to try it out. At first we were not sure that the Journey would work out. We were owners of several mini-vans over the years. Now that the kids are older the mini-van is not needed as much. The weekend test drive did the trick and we were satisfied that the Journey would work out fine for us. I have never had a car dealer allow me to drive a car for more that a few minutes. The overnight test was perfect. Lori helped us search for a Journey with the features we wanted. After a search we decided the best approach was to order a Journey. The folks at Contemporary helped us get the order in and kept us abreast of progress with the order. The car came in and we picked it up. The process of picking up the car went very well. The finance person (Mark) explained all the financial terms and offered a variety of extended warranty options. There was no pressure to take the options they were each explained and we were allowed to choose which we wanted and which we did not.

Lori then took time to go over all the features of the car from the navigation system to the voice recognition system.

This is our second purchase from Contemporary and we have had our Chrysler/Dodge cars serviced there for years. The team is always pleasant and willing to help with any need and they have done great work all the time on our Chrysler Mini Van.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Contemporary Chrysler Dodge:
these guys are the best, they make things happen, every time i go there for service they do everything they can to make , they things go smooth and make me feel comfortable of the work beign done,they make the dealership feel more like a family then a place to spend your money

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Contemporary Chrysler Dodge:
I was in a crunch for time to get my service done before going on a trip. Bill was able to get me in, do the work, and did it with a smile. He did all the work needed by reviewing the car history and knowing what was needed. In and out without a hitch.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Contemporary Chrysler Dodge:
Its not easy to find a business to trust, but I personally have not had a bad experience yet with the sales team or the service department. I am currently in my 2nd car purchased from Contemporary. The service team is always friendly and courteous and will do their best accomadate your service needs around your schedule. I don't feel like I am getting taken advantage of. Bill and the service team are great about keeping you posted on their progress and any upcoming issues we may see. I was driving a neon when I first spotted the caliber while I was having a service done. Bill was outside doing something else, but he took the time to answer my question about the car. I told him that was going to be my birthday present to myself. I took home the booklet about the car and its options. John Wyman found me the color I wanted with the options I wanted and I was in my new car the day after Thanksgiving. John was super about keeping me posted on his search. To be honest I don't even think I took it for a test drive.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Contemporary Chrysler Dodge:
My 04 Town & Country water pump started leaking and Matt talked straight to me (no bull no talking down, and no scare tatics) and then helped my diagnose the problem. By visiting a Minivan site on the net I found out that this repair is usually covered under the Power Train Warrenty, which made things even better to accept.

They both were great people to work with and it was a pleasant repair experience.
I would recommend this dealer's service and parts dept to anyone. They are REALLY trying to do things right.
If more USA dealers operated this way more USA products would get higher ratings in the various mags and e-net sites.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Contemporary Chrysler Dodge:
I have used the service department of Contemporary Chrysler for many years for their service. I have an "03 Jeep Wrangler Rubicon and an '01 PT Cruiser. I have also used them to service my last car - an older '89 Jeep Wrangler as well. This was the first place that I have ever used a dealership service department for service on my cars because I always believed them to be overpriced in comparison to a repair shop.
I have always felt fairly treated at the Contemporary Chrysler service department - fair prices, nice and friendly service people, easy to schedule appointments or get walk-in service, nice waiting area, good follow-up phone calls, e-mails, etc. Many times they have helped me out without charge even on some minor questions and service (pulling fuse plug, spare tire locking nut, etc.)
But until my last service issue, I was just content with the service department, but I just thought it was a just the way every place was.
The issue started in March when they replaced the front brake pads. I smelled hot brakes immediately and it just kept getting worse. I was driving one day a few weeks later and the brakes all but completely locked up and then caught fire. Luckily I was right near Contemporary at the time and drove it in. They had to use a fire extinguisher on the front wheels. But they "fixed" it the next day and I was off. Not long after, the same thing repeated itself with the brakes feeling engaged and the same strong smell of overheated brakes. I took the Jeep in immediately and after servicing the brakes for the third time I was hit with a service bill for $372.00 for calipers and hoses. I was not very happy with this as I felt that their initial repair service was the cause for the overheating and the breakdown of the hoses and calipers.
Now this doesn't sound like a compliment to Contemporary Chrysler service dept, but it sure is. After voicing my concern and skepticism, the Service Manager at Contemporary, John Bisset reviewed their service records (they keep great service records, by the way) listened to my concerns and was willing to cover the cost of the repair. (Although being totally fair about it, I settled for a $200 credit for future service.) This kind of service doesn't happen often and I have to commend John Bisset and his staff for their service attitude and respect for the customer. I will continue to support their dept and give them the highest respect. Sometimes service things go wrong, but it's how you handle it that brings in repeat customers and great word-of-mouth support. The only reason I did not rate them a bit higher in customer service and overall experience was that I first had to get upset when dealing with the front line service people who would not listen to my concern and just wanted to talk down to me and tell me I had no valid point.
But overall, I would HIGHLY recommend this service department for any make and model vehicle they service. Thank you for the considerate handling of this issue, John and Contemporary Chrysler. You have a loyal customer for life.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Contemporary Chrysler Dodge:
The Parts Department is one of the best in NH. They answer the telephone in a manner that reflects their professional nature. They are polite, cordial and willing to assist. Stephen and Angie are able to answer questions about parts and vehicles. The staff seems to enjoy their work environment.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Contemporary Chrysler Dodge:
I have been coming to Contemporary for 12 years and I would not go anywhere else. In those 12 years of servicing my vehicles, I have also purchased 7 vehicles. The entire staff at Contemporary are the best anywhere. Bill Walker is my primary contact in the service department and he always goes the extra mile to make sure my vehicle is running in the best condition possible. All of the technicians are also well trained and trustworthy. Steven Francoeur, in sales, has been my contact in the sales department for many years now. He is incredibly knowledgeable and constantly has my best interests in mind. I would and do recommend Contemporary to my family and friends. They are without a doubt, the best dealership to do business with!

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