Continental Subaru

Loved the service I got they made me feel welcome and showed me everything I want to see Don’t go to Kendall Toyota they’ll treat you like a piece of dog xxxx and then wipe their shoe on you and send y showed me everything I want to see Don’t go to Kendall Toyota they’ll treat you like a piece of dog xxxx and then wipe their shoe on you and send you out the door sad for them I’ll always go back to Subaru More

If I could give 0 stars, I would. I've never had such a bad experience with any other dealership in my life. If you can avoid them, please do at all costs. On February 4th, I changed out my battery at bad experience with any other dealership in my life. If you can avoid them, please do at all costs. On February 4th, I changed out my battery at Autozone because it had been consistently dying on me. They gave me a brand new battery & the guys at Autozone let me know that I should go to my dealer and have them run tests for a parasitic draw because my alternator/battery were running just fine. Now, I ran out of warranty but this has been a such an annoying issue that I decided I might as well go deal with it sooner than later. On February 5th, I took my car in for an oil change alongside asking them to run some tests to pinpoint the parasitic draw because I've needed to replace my battery 3-4 times in the last 5 years. Mind you, my car is a 2015 Subaru Crosstrek that I bought BRAND NEW at Continental. After I got a call back to pick up my car, the service advisor lets me know that not only is my car working just fine with no alternator issues, but that the parasitic draw is "only 19-20 amps" and that "it's really low compared to most I've seen." On top of that, they said the battery (WHICH I HAD REPLACED THE DAY BEFORE) was the issue. By this point, I was confused. Why are they telling me that my battery, which is brand new, is practically DEAD and that there's nothing wrong with my car? I go back to the guys at Autozone and they run the same battery/alternator test and tell me that Continental is wrong and it's a brand new battery. At this point, they give me advice on who I should go to instead but I'm confused on whose telling the truth. Therefore, I ask some mechanic friends of mine who run tests for me & low and behold, the battery is just fine. Also, they mention that the amps being 19-20 is a RIDICULOUSLY high number that doesn't make any sense. Of course, I call Subaru back and ask them to keep my car for a week because I KNOW my car dies after about a week and a half. They accept and tell me they will look into it. The day I go to drop off my car, I bring my previous diagnostic paperwork and show the guy checking in the issue. He immediately notes that the 19-20 amps must have been a mistake on their part and that he'll go ask his manager. The assistant manager comes to me and tells me that it's not a mistake and that its considered really low. ----- KEEP IN MIND: the guy before him literally told me it has to be a mistake. I mention this to the manager and he brushes it off and says "that guy doesn't know anything." I go on to tell him I've had multiple other people tell me that the parasitic draw is too high and he continues to tell me I'm wrong. I'm annoyed at this point but decide to leave my car there for a week. During the entire week, I get NO calls about the conditions of my car and they do no follow ups with me. I finally give them a call at the end of the week and just ask them if they found anything yet. Of course, they say no. At this point, I'm so frustrated that I ask to just pick my car back up. Once I go to pick up my car, they give me a diagnostic on the battery (which they say is working JUST FINE now ---- mind you its the SAME EXACT BATTERY) and how they ran a parasitic draw test every single day. No issues came up and I ask them what they did and all he tells me is they ran an hour test every day with my car. I don't know if it's the fact that maybe I'm a young woman with little to no experience with cars that is getting taken advantage of or if they're just completely lacking proper communication skills and not knowing what they're doing altogether. If they don't fix their communication issues alongside finding proper mechanics who can run proper tests, this place is not going to do well. The quality of work is not the same and I do NOT recommend going here. I wish I never bought my car from this location. More

Went there thinking they were a competent, ethical, reputable repair center. 3600.00 plus dollars later I got a call that the car was fixed. I was a little raw at that news, cause basically all I got reputable repair center. 3600.00 plus dollars later I got a call that the car was fixed. I was a little raw at that news, cause basically all I got was a new battery, however, after paying them and discovering the car would not start in their parking lot I was pretty much completely done with them forever. (Even more so when their solution was to have the car towed home for a month until they could fit it back in their schedule. I can’t argue that they spent enough time on it and replaced enough stuff such that i can’t claim they actually outright stole from me, but I’ve never been shaken down so professionally. Towed the car to FATS Auto and 1100.00 later the car was running again (including ANOTHER new battery cause continental let it loose charge and freeze!). Guess when I will ever cross the threshold of any of the shell businesses or main buisness of Continental Auto Group? That’s right... NEVER AGAIN! More

Unprofessional, not prepared to do servie work Extremely unprofessional and unprepared to deal with service issues. My 2018 outback lost all communication with heads-up display. No back up camera, Extremely unprofessional and unprepared to deal with service issues. My 2018 outback lost all communication with heads-up display. No back up camera, no radio, no map, no sync..... nothing. Called for repair and only then did they tell me it was a recall. Had to wait a Month and a half, 6 weeks without display, camera, radio etc for the next available appointment. Drove the 4 and 1/2 hours to get to dealership only for them to tell me they did not have the recalled part in stock. Their justification was that they needed to see the car 1st. They were fully aware of what the problem was, they had already replaced many of these units for the defect. Why would you make the appointment if you were not 100% ready to do the repair? Why would they not be prepared? Unprofessional! After all, IT WAS A RECALL!!! They should have the replacement parts in stock prior to making appointments to replace them. So a 9 hour round trip wasted and 1 day lost. Now I need to take a second day off work and spend 9 hours driving plus waiting at the dealership for them to do something that should have been done right the 1st time. Shameful More

Great at speedy service, terrible at follow up Recently had my vehicle serviced and repaired by Continental Subaru, they were speedy and quickly did the repairs required. Where they lacked on was t Recently had my vehicle serviced and repaired by Continental Subaru, they were speedy and quickly did the repairs required. Where they lacked on was the consistency of what the warranties that are on the car and what to do for engine break-in. I was given little to no information regarding these. When Asked for my tech advisor/ mechanic they were always "too busy" and never followed up upon leaving my number multiple times. This was a rather disappointing experience as this particular vehicle is very high stress in maintaining. I am returning customer and I have had previous vehicles serviced and worked on by Continental and normally I would feel 5 stars about the service I have received. The positive side to this experience was the work was done speedy and high quality. The car had a new engine and was running and driving within 2 days. Versus other shops around the area, that is light speed. Another local dealership estimated a month and a half for the same repair work. I am very pleased with the quality and speed of the repair. They'll take good care of your Subaru that's for sure! More

Wow, someone finally figured it out! Im on my 4th vehical from continential subaru. I never buy an extended service contract due to the lousey service dept. i had to take my outback in f Im on my 4th vehical from continential subaru. I never buy an extended service contract due to the lousey service dept. i had to take my outback in for a recalled part. Dreading having to deal with continential motors service; i reluctantly took my car in. OMG; am i in the right place? I was greeted and my car was in the building before i even made it to the counter. The service was outstanding, efficient, and fast! "Have a coffee and a danish in our waiting area'---before i finished my delishish coffee and danish my car was ready!!!! I dont know who finally figured it out, but way to go ak subaru! You got it down. Your service dept totally rocks! More

After purchasing a new vehicle(Subaru) at this dealership (Continental) and receiving what I would consider an average experience, I purchased a brand new engine "shortblock" from them for a used Subaru I ow (Continental) and receiving what I would consider an average experience, I purchased a brand new engine "shortblock" from them for a used Subaru I owned. I had Continental do all machine work and assembly required to replace the shortblock, but I removed and installed the engine myself, since Continental was located many hours from my home. The new shortblock leaked oil from day one (my research showed that this defect was not uncommon with this engine type), so I brought the car to Continental to address problem. They said yes, it looked like the shortblock was likely defective, but since I had removed and replaced the engine myself, my only option was to remove the engine and bring it back to them, and if they confirmed it had a defect, they would replace the shortblock, ONLY, i.e., all disassembly, assembly, gaskets, machine work and installation labor would be my responsibility. I discussed this with them over several months and tried other methods to stop the leak in order to avoid the huge expense on top of what I had already paid. Finally, I gave up, removed the engine and made an appointment to bring it to their shop. They informed me that since 12 months had elapsed since I originally purchased the shortblock, they could now not give me even the parts replacement that they had offered before, and they were sorry about that! Bottom line- I purchased approximately $5000 in parts(including a brand new shortblock, machine work, and assembly labor and received a completely defective engine. I ended up purchasing a used complete engine elsewhere and installing it. I am very unsatisfied. Will only do business with this dealership if it is unavoidable. More

We have owned Subarus for over 40 years, always purchased from Continental Motors and serviced there as well. Jake Engstrom has been one of the service writers for as long as I can remember and we always try from Continental Motors and serviced there as well. Jake Engstrom has been one of the service writers for as long as I can remember and we always try to go to him when we need work done. He is very knowledgeable and patient. Recently we took our Tribeca in for work on the struts. Due to some unseen problems with corrosion, they were not able to complete the work by the end of the day, so we were offered a loaner car until the work was completed the next day. When I went to pay the bill I asked if they had a senior discount and was given one. The shuttle service offered by Continental is very efficient. I was home in less than an hour from the time I dropped off our vehicle. This is just one of many good experiences we have had with Continental's service department. More

The service is excellent from the moment I make the phone call to schedule the appointment. They have a great system that gets customers in and out of the service department. If not, there is a shuttle th call to schedule the appointment. They have a great system that gets customers in and out of the service department. If not, there is a shuttle that does a drop off and pick up. Everything is explained very well with patience and never in a condescending manner. I would also like to recognize all of the "behind the scenes" employees (i.e.: mechanics) who are actually the reason the system works so well. They are quick and competent! Thank you Continental Motors . . this is my first Subaru and I love it! More