Continental Toyota

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Continental Toyota:
i'm sorry, but john, the assistant service manager should never be allowed in customer service! he is rude, hot headed, short tempered, no patience, and is truely out to rip you off! i have never had such a bad experience like this, ever! he can't handle people!!!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Continental Toyota:
Customer Service truly is dead. I talked to Asst. Service manager, John on the phone and he made it sound all easy to get service with Continental, and thats what I was expecting when I made the 20 mile drive out of downtown Chicago to visit this dealer. Mind you, I have a Toyota Platinum Care extended warranty on my 4runner, so after arriving at the dealer, John asks me to sign to authorize $120+ to have the mechanic even start looking at my truck...$120+, are you kidding me, I have purchased Toyotas top of the line extended warranty, and there is a major issue wrong w/ the rear axle in my truck and you want to charge me to have the tech look under the car. John should have been explicitly clear about this over the phone, before I wasted my time, money, fuel, energy and effort to drive out of the city to try his service dept. Terrible expectation set by John and terrible customer service. John had a great chance to earn a new customer for service, and he and Continental Toyota blew totally blew!! I would not recommend anyone to go to this dealer.

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