Cook Volkswagen LLC

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Cook Volkswagen LLC:
My wife and I had gone in there and bought a 2006 GTI. We came to find out there were a bunch of hidden costs in the purchase after the fact including an $800 charge for pinstripes? Unbelievable. This was never explained at time of purchase. Also in hindsight in comparing prices we learned we over paid for the car. They overcharged us on the interest rate by almost 6%. We bought a new Jetta the following year from a different dealership and qualified for a much lower interest rate. These people are crooks.

Even after not learning our lesson when we went back the following year to buy a new Jetta they treated us like strangers and continued to charge $1000s more than the competition. Needless to say we went elsewhere to buy the Jetta and couldn't have been happier about it.

Also their service department is rude and make you feel stupid when calling with concerns.

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Cook Volkswagen LLC:
I bought a new VW in May 2009 from Cook VW. The spare key did not work. I called twice and was told by the sales manager that someone would call back and the problem would be taken care of. No on called back. I called a third time and finally the sales manager called back and I was told I would have to pay for the key

Share on Facebook

Was this review helpful to you? Yes | No

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Cook Volkswagen LLC:
I bought a new VW in May 2009. The spare key didn't work. I called 3 times. The first 2 times I was told they would call back and the problem would be taken care of. No one called back and when I called the 3rd time, they returned the call but said I would have to pay for the key.

Share on Facebook

Was this review helpful to you? Yes | No