Copeland Toyota Scion

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Robert Bermingham

My Review of Copeland Toyota Scion:
I don't usually use a dealership for repairs on my autos. However, I moved to MA about a year ago, I needed warrantee repair on my auto, and could find no dealership near my home to return calls or respond. I finally found Copeland Toyota via a TV commercial. Copeland Toyota is 1 hr from my home, but I thought I would give them a chance. They went above and beyond to help me. The warrantee work was completed within a week, I needed to wait for the part.

This was such a good experience, I brought both my autos in for scheduled maintenance. The staff could not be friendlier, the work was completed in less time than predicted, and the price came in under my personal predictions.

On a personal note, I also don't usually respond to requests like these for feedback, but I have been so pleased with this company, I would recommend them to anyone who asks.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dave McCormack & John McMullem

My Review of Copeland Toyota Scion:
Excellant service by the both above named parties. Every thing I asked for was completed to my satifaction, which is always next to impossible to do. I will not hesitate to go there in future for any problems or to purchase a new vehicle. Thank you very much

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: service intake rep, cashier

My Review of Copeland Toyota Scion:
I drive to Copeland from Quincy to get my car serviced because of the massage chairs and WiFi. I get to sit down, get some work done and get a massage while I wait for my car to be serviced. The customer service is ok and the quality of work is great! I also like that Copeland sends me coupons via email as incentive to continue coming back.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Steve Brennan

My Review of Copeland Toyota Scion:
I traded-in a 2006 Toyota Avalon for a 2007 Toyota Rav4. Reason for trade-in, we needed more storage space and my wife had a SUV and liked being up higher. Sales person Steve Brennan was excellent, no pressure sale. I've bought many cars from Copeleand Toyota this was by far the best transaction.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Matt Tracey

My Review of Copeland Toyota Scion:
We have a Toyota dealership closer to our house than Copeland, but we went to Copeland instead. The reason is that Copeland has a good reputation and has been around for a long time. We have seen it grow in size and move from its previous location to a larger, newer building. That says a lot about a car dealership. Also, we did go to the Toyota dealership near our house and they were very aggressive, which we did not like.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Franco

My Review of Copeland Toyota Scion:
Overall, great experience. A good price, but you have to negotiate to get to where you want.
ZERO financing was great.

The vehicle was not ready on time after they had more than a day to get it ready.

Great experience, I would go back to them.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Mcdermet

My Review of Copeland Toyota Scion:
My visit to Copeland Toyota was excellent no problems. I was greeted promptly and service were explained and price. I also had a coupon for a discount. No problem. The waiting room had newspaper and very comfortable chair. They notify me when the car was done and was easily check out. Good Job

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Dave MacCormack,Laura Spinola,Joe McLear, Joe WalshJohn McMullen, Mike Arena

My Review of Copeland Toyota Scion:
I am always very pleased with the level of service provided to me with my 2003 Camry! All of the associates are very helpful and friendly. I have recommended Copeland Toyota to family and friends. They are all very pleased with the service as well. Keep up the great work!!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: william mok

My Review of Copeland Toyota Scion:
This is my 3rd vehicle that I purchased from copeland toyota. And every time that I go back to copeland toyota it gets better and better. each and everone at copeland toyota treat you like one of the family. Not only that toyota vehicles are the best out there but you also have the best dealership.
Joe Brockton,Ma

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Reason for Visit: Sales (New)

I recommend this dealer: No

Employee(s) Dealt With: 3

My Review of Copeland Toyota Scion:
Ad on line at Copeland read as follows:

2008 Sequoia Executive Demo

WAS: $50,285
NOW: $28,937
YOU SAVE: $21,348



I reviewed the math as noted above and agreed it was correct and then I reviewed Copeland Toyota's rating at "Dealer Rater" and found that the rating was 4.7 so I felt somewhat comfortable that this was not a dealer scam.

I took time out of my Sunday to drive down (little less than an hour) to the Copeland Toyota Dealership in Brockton and met with a pleasant fellow named Tony. I explained to Tony that I was there to see the online advertised Demo #82488 and gave him the printed information on the vehicle.

He asked me to wait while he went to check on it and returned with the keys. We went to the car which had the same VIN number as the Copeland advertisement and took it out for a ride. I liked the vehicle very much and told Tony let's go back in and talk about arranging payment. I advised my expectation was to trade my excellent 2006 Dbl Cab Tundra 4x4 with 44,500 mile on it and finance the balance thru Toyota Financial Services.
Tony went away and came back to advise there is a big $10, 000 error in the price advertised and the new sell price of this vehicle is $38,937 in spite of all the WAS, NOW and YOU SAVE numbers in the advertisement. I don't know why they didn't tell me that to begin with
as it would have saved us both a lot of time.
At that point all I had to say was I wasted my time coming down due to the false advertising and now I get to regret the fact for the next hour driving home.
I got an email from Copeland Toyota the following day that saying essentially "sorry for the typo" Enjoy the Holiday.

One would think a "Certified" dealer would be better at issuing adds then this example of Bait & Ops, Typo...But the manager did say they were receiving a lot of calls...

This is why I have given this dealer a poor rating and would not waste my time with them again!

The very best Toyota dealer I have dealer with and is well worth the drive no matter where you come from is Acton Toyota which in my opinion has earned it very high Dealer rating as noted at this site. You cannot find a better internet sales person than Steve Jensen at Acton Toyota.
This is the dealership I intend to buy a Sequoia from this coming spring.

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