Copeland Toyota Scion

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: don't remember

My Review of Copeland Toyota Scion:
INSTANT Email Feedback Report
For: Copeland Toyota Scion for customer
Customer Data Vehicle Data
2008 Toyota Rav4
Mileage: 4,709
Service Date*: 9/4/2008
Date of Purchase*: 2/28/2008
VIN: JTMBK33V285052904
RO#: TOCS120740
RO Amount: $40.12
Advisor
Financial Advisor: Shahzad Shahab (656)
Sales Rep: Greenblatt
Service Advisor: JOHN M (340)
* If Applicable
dennisjm508@verizon.net
Mizdail, Dennis
dennisjm508@verizon.net
40 Wales St
Abington, MA 02351
H; 7819821702 W: 5085836875
qnid: 649992066
Customer ID: 55476
Respond Date Feedback Question Customer Response
9/6/2008 12:12:56PM EST When arriving for service, were you greeted promptly? Yes
9/6/2008 12:12:56PM EST Was your vehicle ready by the original time promised? Yes
9/6/2008 12:12:56PM EST Overall, how would you rate your Service Consultant? Excellent
9/6/2008 12:12:56PM EST Were all of your service concerns corrected on this service visit? Yes
Based on this service visit, overall, how would you rate your experience at Copeland Excellent
Toyota Scion?
9/6/2008 12:12:56PM EST
9/6/2008 12:12:56PM EST Comments. Fast and quick. Thank you.
CONFIDENTIAL REPORT
@utoRevenue - We do all the Work....You make all the Money!
Page 1 of 1 9/6/2008

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Sean Hershman

My Review of Copeland Toyota Scion:
I was very pleased with my initial contact with the dealership--Internet. On my first visit, I met with Sean Hershman(sales)and he was very professional, knowledgeable and had a non-pressure approach. I came back a second time to conduct multiple test drives and Sean could not have been more patient. I bought an Avalon.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Todd Copeland and his team

My Review of Copeland Toyota Scion:
The team provided great service, a fair price and excellent follow-up. When we encountered an unexpected problem with the vehicle they were prompt and helpful. I would recommend them to others looking for a Toyota and will go back to them with buture business.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Franco Leonard

My Review of Copeland Toyota Scion:
After working with several other Toyota dealerships, I found Copeland to be extremely helpful. I did not enter the dealership with the intention of buying a car. The sales team did not pressure me into making a decision, but instead educated me on the features and options of the various models, allowing me to make an educated decision.

After looking at several models, I decided to purchase a new Highlander. Copeland helped me with the financing, working with my bank who ultimately provided the loan. I feel I received a fair deal on my new car, and a great customer service experience from everyone at the dealership.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: can't recall

My Review of Copeland Toyota Scion:
8/22/2008 7:05:15AM EST When arriving for service, were you greeted promptly? Yes
8/22/2008 7:05:15AM EST Was your vehicle ready by the original time promised? Yes
8/22/2008 7:05:15AM EST Overall, how would you rate your Service Consultant? Excellent
8/22/2008 7:05:15AM EST Were all of your service concerns corrected on this service visit? Yes
Based on this service visit, overall, how would you rate your experience at Copeland Excellent
Toyota Scion?
8/22/2008 7:05:15AM EST
I was pleased the service manager actually showed me
the parts that needed to be replaced at this visit.
8/22/2008 7:05:15AM EST Comments.
CONFIDENTIAL

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: 1

My Review of Copeland Toyota Scion:
Since the day that I purchased my vehicle at Copeland Toyota, I have always returned there for regular maintenance and repairs. To this date, I have always been pleased with the quality of service. The service specialists are professional and friendly. The technicians work in a timely fashion. If the situation is taking longer than originally was anticipated, the service specialists keep you informed of the progress being made and the reason for the delay. I also feel very comfortable asking questions and trust the answers that I have received. Dave MacCormick inspires one to have confidence in the service department and I trust that I am getting an honest opinion when I ask him a question. There are a few Toyota dealerships that would be closer for me to take my vehicle, but they do not inspire the trust that I have at Copeland. The service set up is second to none. With drive in service, the weather is never a problem. I am promptly greeted and my vehicle is "prepped" for service. The waiting area is spacious, welcoming and comfortable.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: 3

My Review of Copeland Toyota Scion:
My entire experience with Copeland has been very positive. Your staff are all courteous, knowledgeable, and very professional.

Two people stand out from my perspective. Steve Brennan is a great salesman, and my first contact with your dealership (yours was the 14th dealership I had checked out).

The other person is Nicole Rodriguez. She was very reassuring, and knowledgeable. I'm sure I was the 200th person she dealt with on the Tacoma buyback program, but it never felt that way. Both of these individuals deserve recognition.

Rest assured that I will recommend Copeland Toyota to all my friends and family.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Petti

My Review of Copeland Toyota Scion:
Excellent service and friendliness. Up front with all information. Answered all questions. No surprises at closing time. Took plenty of time with us, did not rush us, but when we were ready to move on the lease Tony and all other staff went out of their way to accomodate us.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Tony Fontes

My Review of Copeland Toyota Scion:
My experience in purchasing the car was exceptional. Everything was clearly explained and no pressure was used. I have not used the service center as yet so I have not commented on it. I would highly recommend Mr. Fontes to anyone purchasing a Toyota product.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Paul Attardo

My Review of Copeland Toyota Scion:
I purchased a Toyota Solara from copeland and was happy with the quality of the vehicle. I made the purchase with a trade and was approaced with full disclosure. I was able to get into a Toyota with minimal impact on my current lifesytle and comfortable with the payments. My salesman was paul attardo and he was a very friendly and personable individual. He was clear and honest with me throughout the entire transaction. The financing portion of the sale went smoothly and I was comfortable with the terms of the loan. The finance manager was very informative and extremely professional. I was in the dealership for a relatively short period of time in comparison to previous experience at other dealerships. Normally im kept in the building and begin to feel as if Im being kidnapped by salesman. I did not feel this way at all and felt free to leave or change my mind at any time. I was not pushed to buy, it was a very positive environment. I would also like to applaud the dealership for creating comfortable service areas for both their customers and employees. I have seen the good, bad and the outright ugly and this is not even on the chart. I have to say that the service center at Copeland is the best I have ever seen. The climate controlled service area for the mechanics help ensure technical proficiency by keeping technicians comfortable. The service waiting area for customers is fantastic and provides alot of ammenities not normally offered for customers anywhere else. Massage chairs for customers? That in itself deserves award for excellence. If there isnt one for providing massage chairs then one should be made up for that reason alone.

Thank You,
NP

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