Corwin Toyota Boulder

I purchased a truck, regretfully, at Corwin Toyota. Here’s why I would not recommend them again… 1) Poor service. I had asked to be pre-approved because I have a one year old and didn’t want to spen Here’s why I would not recommend them again… 1) Poor service. I had asked to be pre-approved because I have a one year old and didn’t want to spend hours at the dealership. I communicated this several times to which the salesman, Clay, responded that we can get you approved while you’re here, which tells me he didn’t hear my concern about making this a quick process. Then, I waited over a week for someone to call from financing to go over the application with me over the phone. After waiting the week, I had to call them back and got the same response, “let’s deal with that while you’re here.” I was finally able to apply for financing online since they refused to have anyone call me. After applying, I got a phone call saying I was ore-approved and that I wouldn’t have to deal with Clay and that the GM would take over my sale, which did not happen when I showed up. When they called to tell me I was preapproved, it took me asking a few times to learn what the APR was, as I was insistent on knowing because I wasn’t going to drive over an hour of it wasn’t good. 2) There are two deep rock chips in the paint so I asked for them to toss in a $15 paint pen. Clay, the salesman, couldn’t agree to that without manager approval, but when I told the finance manager about that conversation, he said he’d have one overnighted. It’s been a few days and I have yet to see one arrive in the mail. 3) I sent two emails to the dealership’s GM, Greg Heinz, which got ignored. When I called to follow up on whether they could toss in a Yeti cooler that they were giving away for new truck purchases, but I felt would be a nice way for them to say thank you for spending the same amount on a used vehicle as new vehicles cost, and for dealing with the poor service, Greg said I was being nitpicky for listing off why my experience was poor, he then called me a cry baby toddler, and said he thought I was blackmailing him. Aggressive, egotistical, and immature to say the least. 4) The inspection report showed the tires were 7-8 32nds, but when I got home I measured and they were at 4 32nds, meaning they need to be replaced if I want to drive on I70 in the winter. I didn’t ask the dealer for any thing tire related (new tires or a discount on new tires) as a result, just pointed out the error. 5) I asked for a copy of the maintenance records that Corwin provided to the prior owner who had it serviced there, but was told they are not obligated to provide that and that the carfax has some of those details. I only wanted the actual records so I knew when to get the next services done. Greg, the GM, acted like I was asking for too much and declined to provide those. Overall, my experience was absolutely miserable, mostly due to the GM, Greg Heinz’ unprofessional, overly aggressive, and disrespectful response to my constructive criticism about what I think they could improve on. If you have a choice to buy from any other dealership, do it. There are plenty of corporations not ran by an egotistical, power tripping, used car salesman mentality GM. I’ll be sure to let everyone I know that’s buying a new vehicle to absolutely not do business with Corwin Toyota Boulder or any other Corwin dealership. I’ll also be reaching out to the ownership of the dealer to make sure they’re aware of their Game poor behavior and extremely poor customer service. More

I bought numerous vehicles and dealing with Kal at Corwin Toyota was one of the better ones I've had. I strongly recommend Corwin for all your automotive needs. Next car I'll go see Kal at Corwin Toyota. Toyota was one of the better ones I've had. I strongly recommend Corwin for all your automotive needs. Next car I'll go see Kal at Corwin Toyota. More

David is professional, knows his product, streamlined the financial process and we could not be happier with the process. financial process and we could not be happier with the process. More

Appreciate the team at Corwin. Always keeps ya informed throughout the process. Friendly and courteous staff.. Always keeps ya informed throughout the process. Friendly and courteous staff.. More

Couldnt understand why no one could re-set the flashing light on the console for a Toyota FJ light on the console for a Toyota FJ More

Great experience at corwin! They helped me get in the perfect vehicle that helps me serve youth and adults with disabilities in getting out on the trails in the mountains. Reall They helped me get in the perfect vehicle that helps me serve youth and adults with disabilities in getting out on the trails in the mountains. Really appreciate everything they do! More

Got my car serviced per Toyota Care, no issues, no complains from my part. Got the feedback and part (filter) replacement. complains from my part. Got the feedback and part (filter) replacement. More

Eli was a great help, very kind and came across as very reliable. My only complaint was that I ended up being there waiting for my car for (just shy of) 7 hours. That felt quite excessive. When making the reliable. My only complaint was that I ended up being there waiting for my car for (just shy of) 7 hours. That felt quite excessive. When making the appointment the computer system gave the estimated time of 1 hour. Yes, I ended getting new tires, so it took longer, but seems like an extra 6 hours is quite excessive. You should really set better expectations on the timing so people don’t waste an entire day sitting in your waiting room. More

Services took TOO long Services took too long Service took too long services took too long service took too long took too long services took too long service took too long More

Great experience at Corwin as we had a road trip emergency repair and they fit us in. We were so impressed we will be returning to buy a new car later this year! emergency repair and they fit us in. We were so impressed we will be returning to buy a new car later this year! More