I was in the market for a new G37S Coupe and found a few around the valley. I live 1/2 mile from an Infiniti dealer and after dealing with them, I made the 53 mile drive to Coulter Infiniti and couldn't be happier that I did. I first initiated contact with them over the internet and was immediately contacted by Craig Darling through email and then a phone call. We discussed some numbers over the phone and he assured me that he believed we could get to what I wanted if I came and met him in person. 3 days later I made the trek out to Coulter and, needless to say, I drove my new car home that night. While there is always some amount of haggling involved in buying/leasing a new car, the process with Craig and the sales manager Brian Gibson felt honest and was very painless. We agreed on a deal that I feel was VERY favorable. And that included getting me out of my BMW lease 3 months early. My new G37 was detailed and ready to go in a very reasonable time and was spotless inside and out. My entire experience with Craig, Brian, Chris Gossling (business manager) and the entire staff at Coulter Infiniti was top notch and I WILL be returning there for all my Infiniti needs in the future. Thank you for a wonderful car buying experience!

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We bought a jeep commander on the 16th 10 days later and 250miles the radiator blows we purchased the extended warranty but they refused to cover it as a "pre existing" problem that the dealer didn't fix . When I bought it no leak 10 days later leak, not so pre existing I talked to David the service manager and it was the.same thing with him not a lot of help on getting it.fixed basically said it was my problem and I need to pay out of pocket after paying 2500$ for a warranty. Well the jeep is at the jeep dealership cause that is where we were told to take it since it's a.jeep and not Coulter or the extended warranty company quality guard plus refuse to pay to fix a problem . Thanks now I already have a new broken car

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Great experience. Drove two hours to find the right car and best deal, and I believe I did. Awesome sales person (Derek) very friendly and helpful.

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Great staff, great service, very comfortable waiting area. I have always had an outstanding experience with this dealer.

As a side note, the receptionist/cashier who works Saturdays is very pleasant. I always look forward to seeing her and she always has a smile :)

Victoria Freeman

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Bryan Gunter and the rest of the staff were very friendly and helpful. They were very flexible in providing a loaner car as needed. Thanks!

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Craig Darling was great from start to finish. We bought a new QX56 and he brought us to the exact vehicle we were looking for, with all the options we wanted. He didn't waste one second of our time, but was very patient with all of our questions. I would highly recommend Craig and this dealership to everyone!!

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This dealership went and has "Above and Beyond" in exceptional customer service and over-all servicing my car to get it to pass emissions! I recently bought my car at another dealership and my issues were not resolved. In desperation to get my emissions to pass, I took it to Coulter Infiniti in Mesa and explained my situation. Within minutes they had my car back with the tech and accessed the problem. The service that was preformed cost more than they quoted but they delivered on their promise did not charge me anymore!! Also they did an overall check on my car and did not even charge me for doing so! To boot, they gave me a beautiful 2012 Infiniti rental car and again it was a NO CHARGE to me for the several days that it was in being repaired.

This is what customer service is all about and because of their compassion, integrity and by standing up to the quality of care to their clients, they won a customer and trust me many referrals as well.

I wish them much success and good wishes from a very happy customer!

Warmly,
Marie:)

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We attempted to buy a new Infiniti JX35 at a dealership close to my home (see my recent review of Infiniti of Scottsdale) and after a week of run-around and very poor customer service by Infiniti of Scottsdale, I phoned Coulter Infiniti and spoke with Ted Rees.

Ted searched Infiniti's nationwide inventory and located a JX35 with the configuration we wanted that was scheduled to be built and delivered for sale to an out-of-state dealer. Ted intercepted that JX and had it re-routed to Coulter for us. During this process, Ted provided routine updates on the build and delivery status and was very helpful. When the JX arrived, finalization of the sale was very smooth and without any of the sales/financing games I have experienced at other dealers.

Coulter is about 45 minutes from our home in Scottsdale, but it was well worth the drive as we received exceptional service. Coulter seems to really value their customers. I would recommend those throughout the Phoenix/Scottsdale area consider Ted Rees and Coulter Infiniti - as they provided an excellent new car buying experience.

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had vehicle towed to dealership. Felt I was overcharged on all parts. When I asked him what a $29.99 part was , he told me it was an air filter.Then he just walked away and leftme to pay the bill. If they mark up an $8. filter 3+ times I can't imagine what the mark-up on the other parts were. I was never contacted again to see if I was satisfied with their work, although I can say the car is operating well..

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Ted was very helpful and very patient in my lease of my new Infiniti G37. It took several months for me to make the decision to lease due to a family situation which Ted understood completely. We worked together for several months until I was able to make the purchase, during which time Ted kept in touch to see how my situation was progressing. He was very friendly and easy to work worth. Overall it has been a great experience.

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