Reason for Visit: Sales
I recommend this dealer: No
My Review of Country Chrysler Inc:
I initiated an online inquiry into a specific vehicle, with this dealership. What I got back felt like a form letter response, stating they had a " Large Selection of Vehicles" as well as a single preowned in the model I inquired about.
I had totaly writen this dealer off, until the next day, when I recieved another form letter, this time from the president of the Dealership, Gordon Atkisson, wanting to know if they had met my expectations.
I replied that they did not, and forwarded the original email, saying I felt that they had neglected to address their inventory position on the model I inquired about, and instead it seemed like they tried to lure me to coming in to talk in person, which defeated the point of the online inquiry.
Mr Atkisson replied telling me that they have been doing this a long time, and they know what they are doing. He spouted percentages like 60% of all consumers buy different models than they inquire about, etc... giving the impression that perhaps they are being vague for my own good? He then goes on to say they have 2 new vehicles and several used ones available in the model i was looking for.
I responded saying I would have been much happier if they simply said this in the original response to my request, since I was asking about a specific year and model in my intial inquiry. I thought the whole idea of using the "check inventory" link was to find out if they had this vechicle on the lot.
The reply that follows is defensive, nasty and glib, stating that I shouldn't be telling him how to do his job, and recommending two other area dealerships, by name, that I should deal with instead because they will be "more than happy to deceive you to your liking" and he ends the email with "Your Loss, Have a good time"
I could hardly believe what I was reading, this from the president of the dealership.
All I was doing was responding to his request for feedback. I'll never understand why companies take the time to ask for your opinions, then try to tell you that you have no right to feel that way.
If this is the way country Chrysler treats potential customers, I'd hate to see how they treat people after they close the deal and cash your check!!
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