I have a 2014 Hyundai Sonata that has spent more time at the dealership needing repairs than it has with me. I know that sounds alarming right? I totally agree. With that said my car is three years old and has been worked on many times for just about every reason that makes it a car and not just scrap metal.
This particular time I went to the dealership at wits end with the problems I have been facing, I have spent more time in rentals and on repairs than it would have cost me to pay the loan in full and have a brand new car. Each time a problem happens Nicole and Tom are on the other end of the phone or computer within minutes helping me plan how to fix my car up one more time. I was simply ready to trade the piece of junk in for another car that hopefully wouldn't be the negative experience I've had with this car.
** disclaimer *** statistically with the many thousands of hyundais that are manufactured in a vehicle year there are up to 15 total that are just lemons no matter how much work is done to correct the problem ** unfortunately I got a bad one..
Anyway this visit was stellar, they had my car for a week, they did an oil change that I didn't list in the order (free of charge) they did the repair to my airbag set up that I paid less than 25% of the predicted cost for, gave me their loaner car for the week so I didn't have to spend close to $1000 on a rental and was able to work, AND most importantly they kept the same person working on the car that as always had the bad fortune of working on the car right along.