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64 Reviews of Courtesy Buick GMC - Service Center
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April 11, 2024
This is the best no pressure group I have ever had the pleasure of working with. Had no intention of getting a new truck. Had to have service done on my 2020 and it was the best run service department pleasure of working with. Had no intention of getting a new truck. Had to have service done on my 2020 and it was the best run service department, the communication with the service writer was excellent. They say service is what sells, this is a 100% correct, the whole team at Courtesy is wonderful. Customer for life!!!! More
by wade
Helpful June 23, 2023
My car was running well when I brought it in. When I picked it up, I drove 10 miles and the engine started smoking, the car started shaking, and I couldn't drive over 15 mph. My engine is now d When I picked it up, I drove 10 miles and the engine started smoking, the car started shaking, and I couldn't drive over 15 mph. My engine is now destroyed! Buick is not taking responsibility claiming "underlying issues." Awfully coincidental that my car breaks down right after I pick it up from them. I asked if the work done could have exasperated the "underlying issue" and I was assured no. They did refund me for the work they had done but not for my car. More
by Cynriblett
Employees Worked With
Travis
June 07, 2023
Bought 2010GMC 350 duramax from them . Engine showed emissions issue . Called to set up appt , they NEVER called back . Called Virgilios diesel repair , in Shelbyville , and they fixed the Engine showed emissions issue . Called to set up appt , they NEVER called back . Called Virgilios diesel repair , in Shelbyville , and they fixed the next day at , I’m guessing 1/3 the cost of the dealer . This is the second problem with this dealer . The first time they failed to notice a crack in the fuel injector , and def fluid was coming into my cab ( over a year ) . Kept telling me my cab was not clean ( dust or mud on the floor mat ) and said to change air filter ! It’s a farm truck ! Bought some hay in Shelbyville from a farmer last week and he was looking at a new truck with them , I discouraged him and told him to go to Lagrange GMC dealer . There are alternatives to poor service and incompetent clerks that follow up in service ! More
by rpark4
Employees Worked With
February 24, 2023
Had a wonderful experience with my salesman Arash. He was very knowledgeable and had a calming demeanor which made me feel better. This is a big purchase and he cared how I felt along the way. I He was very knowledgeable and had a calming demeanor which made me feel better. This is a big purchase and he cared how I felt along the way. I also had an excellent experience with Travis and the whole service department on an issue that came up. I was given immediate attention and they were very thorough. Can’t say enough good things about this dealership other than “excellent “ in every way. More
by ccnew
Employees Worked With
Arash / excellent 5 stars
February 13, 2023
Excellent work , hard to get in at times. The only thing that they forget to do was wash my car . I had a complimentary car wash . Other then that I’m good The only thing that they forget to do was wash my car . I had a complimentary car wash . Other then that I’m good More
by k_mcgowen
Employees Worked With
Don’t remember his name but non of these
February 12, 2023
My car has not been anywhere else so far for anything it needed. As long as I own this vehicle, it'll go back to Courtesy Buick/GMC. needed. As long as I own this vehicle, it'll go back to Courtesy Buick/GMC. More
by buttercreeme
October 19, 2022
Nice guy but needs to clearly see when to not approach a frustrated gal when she has her 2017 Terrain in the shop for continuous work to try to get her to buy a new vehicle. 😉 A little common sense can go frustrated gal when she has her 2017 Terrain in the shop for continuous work to try to get her to buy a new vehicle. 😉 A little common sense can go a long way. More
by faithinunseen
July 15, 2022
Bought new 2019 gmc truck with duramax diesel. After a short time smelled and felt a acid in eyes and mouth ( others noticed it also ) .Took black several times , left for days , and service perso After a short time smelled and felt a acid in eyes and mouth ( others noticed it also ) .Took black several times , left for days , and service person continued to deny any issue . Called GM and they suggested taking to another dealer . Drove to Lagrange GMC dealer , they kept for 4 days , found the def injector had a hole in it and was spraying on the exhaust . Would not recommend courtesy to anyone , either they are poor mechanics , lazy , or the service guy is incompetent. The dealer in Lagrange not only fixed it , GM paid for it , and requested the defective part be sent back to them . There was an error code that Chsmpion found to repair the problem. If Service is important don’t use Courtesy ! More
by rpark4
Employees Worked With
November 24, 2020
I am not happy with how they sell extra maintenance to me when I brought my car in for a problem that was under warranty. I ended up spending about $350.00 and my car didn’t need it . When I got home and exp when I brought my car in for a problem that was under warranty. I ended up spending about $350.00 and my car didn’t need it . When I got home and explained to my husband he informed me that the car according to the factory manual didn’t need what I had been told that it did. I find it very low that a place like this has to lie to customers just to upsale and the company’s standards are criminal to me. I will not be coming back and I know the next place I take my car too I will be very cautious about what they tell me. More
by Kathystokes00
Employees Worked With
Someone in the service department.
