Dealing with Ryan Dull and Courtesy Chrysler Dodge Jeep of Brandon was a breath of fresh air while walking through the park. Ryan was in no way pushy or aggressive in his sales. I found him to be friendly, attentive, honest and earnest. I have bought 2 cars from Ryan and would gladly buy more. Ryan keeps you in the loop without being over cumbersome throughout the whole sales process. He went out of his way to give "tutorials" on the workings of my Jeep, which I have never experienced with any other dealership. If you want a salesman that will go for bat for you and not just look out for his own concerns, then I highly recommend seeking out Ryan Dull, he'll give you the best he has, and if for some reason, things don't go how you want, he'll be honest with you about it and find a work around. To Ryan, the customer happiness and satisfaction truly does come before the bottom line.

Was this review helpful to you?    Yes | No Thank you

Brought our Jeep in for oil change and looked around their new inventory while waiting. Decided to test drive the 2013 Dodge Dart. Liked it. Drove the Jeep home, picked up our other car to trade in, and by the time we got back the financing was ready to go. This is our fifth car purchase from them in 10 years. They are the best people, fastest, best price, greatest trade-in and easiest financing of any other dealership.

Was this review helpful to you?    Yes | No Thank you

In December I went in to test drive a Dodge Journey. Frank Diaz was the salesman I had the pleasure of working with. He took the time to explain all the features of the vehicle and took me on an adequate test drive so I could see how the vehicle really works. I did not purchase a vehicle yet from Frank but, I was so impressed with his service that I had my parents come from Georgia to purchase a Dodge Journey. My parents purchased their car at the end of January and could not be happier with the service Frank provided and in my mother’s words, "the car drives like a dream.” If you are looking for a new Chrysler, Dodge or Jeep I would definitely recommend seeing Frank Diaz at Courtesy. His customer service is top notch!!

Was this review helpful to you?    Yes | No Thank you

Friendly,knew the product,polite,smoothly transitioned between steps of the sale. No high pressure. It did not feel like a "shark attack".Even the dreaded meeting with the finance officer was pleasant and productive. Very nice operation!

Was this review helpful to you?    Yes | No Thank you

In 35 years of car buying experience, this was my best experience ever. Frank and others really bent over backwards to make sure they earned my business. I didn't think they wold be able to make a deal I cold accept, but they were absolutely exceptional. Service after the sale has been great too. i will will buy again from this dealership.

Was this review helpful to you?    Yes | No Thank you

dealership is very pushy and yet their OTD pricing is not very good. Although their person who swears he knows what the auctions will pay for a particular vehicle he is even insistent when he is negotiating a trade in price with a person who was in senior management in an intertional auto auction. I finally went to another dealership when i could not negotiate the final $500 with courtesy. Boy am i glad I did. not only did i get $3000 more for my trade, but i was able to even upgrade the vehicle to top of line 2012 200S but paid less than the OTD price from Courtesy for a 2011 limited (1 level down from the S)

Was this review helpful to you?    Yes | No Thank you

We had done business for years with another dealership. This time we shopped price. Apples for apples, Brian beat other’s prices, including the dealership with which we had done business with for years. That dealership tried to instill fear in us, telling us that Brian would not keep the deal when we met in person. Brian assured us over the phone that if we had been honest with him about our trade in, that the deal would go down just as promised. He said, he could not give us the “warm fuzzies” over the phone that we were looking for, but that he would be true to his word if we had been honest with him. Once we met with Brian all the fear that the other dealership had tried to put in us melted away as the deal went down not only as Brian had told us it would, but actually even a little better. Brian was professional, courteous, and honest. He is definitely a man of integrity and we feel he would never try the tricks our long time dealer did. The first dealer should be ashamed trying to persuade us through fear to keep our business with them. We cannot say enough nice things about how Brian walked our mother through the buying process and patiently explained the features of her new vehicle to her. If you are looking for a new car, Brian is with whom you wish to deal, even if it takes you a few hours to get there. We passed many dealerships in our two-hour ride to the dealership, but in the end it was time well spent.

Was this review helpful to you?    Yes | No Thank you

Ryan is an honest, straight forward salesman, which you dont usually see these days. I have bought four cars in last two years and each time Ryan did a good job at getting me the car i wanted for the best price possible. The Courtesy, and respect that i get in this dealership and from Ryan is yet to be matched by any other dealerships i been to,in past. good work everone.

Was this review helpful to you?    Yes | No Thank you

I just purchased a 2012 black 300, Frank took around 30 minutes to show me all the features of the new car. I owned a 2010 300 for 2 years, there were all these new additions to the vehicle. Blue tooth, heated seats, stereo controls of steering wheel, plus many others. My 2012 is a used vehicle with 19k miles, frank even ordered me new floor mats. Thank you for the great service. Jeff Karp

Was this review helpful to you?    Yes | No Thank you

Jeffrey Marks did an excellent job finding and pricing my 2013 Dodge Challenger R/T. He was courteous, knowledgable, patient and helpful. Many thanks to Jeff !

Was this review helpful to you?    Yes | No Thank you