Courtesy Toyota Scion

Reason for Visit: Service

I recommend this dealer: No

My Review of Courtesy Toyota Scion:
My Toyota Sienna broke down while visiting my son who goes to college at UCF in Orlando. Since we were out-of-towners we felt that having it towed to a Toyota dealer would be safer and have less rip-off potential. I guess I was wrong.
I knew the problem was in the top half of the engine and expected that this would not be a cheap fix but could be fixed. Rob, my service representative, called me and immediately started preparing me for an engine replacement. I asked if they took any part of the engine apart to reach that conclusion and was told that the Mechanic had a gut feeling. He quoted me $4500.00 for a used engine and $8500.00 for a rebuilt engine. I know a little about cars and knew that I was being victimized. I then arranged with an auto transport company to bring my car to my mechanic in South Florida at a cost of $445.00.
My mechanic repaired the engine the same day for $400.00 and it runs like a new car. I would hope that the Corporate heads of Toyota reads this review and shuts this dealer down. I love Toyota cars, but this place tarnishes the reputation of Toyota.

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Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Courtesy Toyota Scion:
We are in bad times according to the news, and I am in the need of a new truck. I did the research and Toyota seems to be the favorite. I went to Courtesy Toyota in Tampa Florida to ask about a new Tundra. Jacob Sykes, as he said his name was, was not interested in dealing. He said they sell to many Tundras to negotiate and I should go elsewhere. No Lying here, that is what he told me. " Largest Volume Toyota anywhere" was his next comment. I never in my life have seen a salesman label a situation so fast and not talk to a potential sale. I am a serious buyer that was shot down by a company that had a very bad loss last quarter. I guess Jacob is eating well and Courtesy Autogroup Toyota is very busy, because they just pushed me to buy at Toyota at Stadium in Tampa. If you need a truck in Tampa either avoid Jacob, or avoid Courtesy all together, the other three dealerships in town will treat you better.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Courtesy Toyota Scion:
I had gone to the service station of Courtesy on a sunday afternoon to have my alignment fixed, tires rotated and some routine maintenance. They called me up at evening to let me know that the car was ready. I had to wait around an hour outside the dealership because the car was in fact not ready for me to take out!!! When I finally got the car, the alignment was completely screwed up... more than what was originally wrong. Then I checked that the tires were not rotated (I had a new tire and it had not moved from it's place). I was so frustrated, that I took the car back. Unfortunately, the dealership had closed by then. When I went back next, the dealership denied that they didn't do the service. Only when I did show the proof did they really refund my money back. I've never been to that hell-hole since that experience.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Courtesy Toyota Scion:
Bait and switch! They actually admitted that they never had the car advertised for the price advertised, and admitted that they left additional dealer fees out of their ad because knowing all the fees "people would not come to the dealer." In my opinion, this dealer does not understand Truth in Advertising.

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