Courtesy Toyota

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Courtesy Toyota:
I was in the middle of writing my comments and my niece hit the enter button. I'd like to finish. Please add this to the other response. John kept having to redo his numbers because I didn't want to go as high as he needed it. I was sure we were going home with the old Rav 4. He was so kind. When he deal was all worked out, the car was brought up on the landing and it looked beautiful. Not a scratch or mark anywhere. The gentleman that was wiping the last bit of wax off opened the hood and showed me where to check the oil and all. John came out and showed me what everything was and where things were. It is very similar to my Rav. When we got back to Lakeland (home) John already emailed me and thanked me for coming. I sure will spread the word in Lakeland that it was worth the drive to Brandon to get treated kindly. I only bought my Rav in Lakeland because I'm and idiot. Their service department stinks and no one ever talks to you about the progress of your car. They sure weren't as nice as your sales department. I just knew I would never buy another car at Lakeland Toyota. I hope your service department is open on Saturday mornings, so I can drive it over there for servicing.
It looks like I may have lost everything. My first part mentioned how friendly John was on the internet. We emailed frequently over a week or so. He spent a lot of time trying to fit my mom's wheelchair into a trunk after it wouldn't in the back of the Matrix. I really was looking forward to the Matrix. I was surprised by how much space there was in the Corolla trunk. John was very patient with both of us.
I started the last message out by telling you how I ended up at Courtesy Toyota of Brandon. I was taking my sister to the airport for and early flight and at 4_00 AM my check engine light came on. I was at the Orient Rd. exit and thought I'd better go find a place with lights on to park. We turned and got to Martin Luther King Blvd and the 7 eleven was open. I pulled in and got a tow truck to tow the car to the nearest Toyota car dealership. We got a taxi and sat from 5:00 AM until someone came in the service drive of the dealership. The woman, service manager, was very kind and allowed me to call the school I teach at to let them know what was happening and she kept up updated on the progress of the car and kept the school updated also. I got to school at 11:30. It's an hour drive from Brandon home. I was impressed at how fast they worked and got me back on the road.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Courtesy Toyota:
My wife wanted to buy a new Corolla. The salesman, manager and finance team were extremely accommodationg in every area from options, color, delivery, speed of documentation and finacing. I had the need to go back to the dealership a short time after the purchase and visit the service department (ancillaries)and again, I was treated with the utmost respect and courtesy.

Usually, visiting a car dealership is daunting, to say the least. This team was laid back, courteous, accommodating in every which way possible. It was a real pleasure to see this change in an industry that has a sour reputation for agressiveness, underhandness, discourteousness and in some cases intimidation.

I will use this dealership again and will not hesitate to recommend there services to others.

John Hayes

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Courtesy Toyota:
Going to car dealerships is to me a frightening experience. Why, well
as you drive in you see, as I call the sales persons, vultures, waiting to pounce on you as you get out the car door. I feel this concept of a sales person acquiring a customer should be changed. Knowing that I had
a sales person to meet made me feel more at ease when I got out of he car.
I found Mr. Cardona and this dealership through the internet. I emailed
him and he immediately answered. We spoke on the phone and made an
appointment to see him the following day. Mr. Cardona was very courteous, pleasant and suggested, after test driving the Corella, I
might like to test drive a Camry. There was no harsh sales pitch, just a
suggestion. So I tried and purchased the Camry.
Mr. Jeramie Snelling tried to get me to buy the car before I left for
lunch. I wanted to talk about the car and price with my sister who was
with me which I expressed to Mr. Snelling, he relented and said to bring
back the receipt and lunch would be on him. I forgot to give him the
receipt in the excitement of buying the car. Mr. Snelling was also very pleasant and courteous and I am assuming fair with me and the price ,as I related to him that I was recently widowed and had not bought a car in 10 years.
Over all my experience with this dealership and the people who work
for it was very good.


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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Courtesy Toyota:
Courtesy Toyota in Brandon was the second dealership that I visited, and from the beginning when I got in touch with Caryl Herschman the experience was much better than the other Tampa dealership. I had already knew the car and features I wanted, and it was all about purchase price and delivery time. Caryl was very efficient in negotiating a fair deal in a short time (we avoided the back-and-forth typical sales model) and in then worked to get our Sienna Limited delivered in less than 10 days. She even went beyond the call of duty, and delivered the car to an authorized installer where we had to install adaptive equipment. All in all, a very pleasant experience. I will certainly recommend Caryl to anyone that is looking for a fair, pressure free car buying experience. A business is more than the product it offers, it’s about the people that represent it, and Caryl does justice to the Toyota brand.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Courtesy Toyota:
Hello, My name is Cliff, and after building my 2008 Prius online at Toyota.com, I tried to buy it locally. This was not meant to be. During mid November my wife Beth, and I, went down to Tampa to visit friends and while there, called both dealerships. The very professional Caryl Herschman from Courtesy Toyota, called me back, and after listening to what I wanted, took my order. We never met until five weeks later, when she Drove 75 miles north, to pick us up. This was a most pleasant buying experience, and I recommend to anyone out of town or unable to shop the lot, to call Caryl, and buy the car you want, from a professional that cares. The dealership offers low purchase prices, and a valet transport for customers getting their cars serviced. This is a very nice touch to an already first class operation. There informmed friendly staff, that works well together, makes any trip to get there worth the wait. My name is Cliff, and I aprove this message !

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Courtesy Toyota:
We knew what kind of car we wanted and what we wanted in it. Caryl helped us find that car, we waited while it was built at the factory. We worked with her over the phone and email, which was easier that coming in with 2 small children. We have been happy with the car and Caryl.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Courtesy Toyota:
We had a very good experience. We wanted a Prius because my husband drives around 100 miles a day to and from work. We had expected a long wait. I'd say 3 days was amazing. Caryl found the car we wanted and helped us with our trade-in and with all the extra features we wanted. Now when I fill up for about $25.00 and get the same milage I was getting when it took $50.00. I think, thank you Caryl and the staff at Courtesy!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Courtesy Toyota:
We spent a lot of time trying to make sure we found the right car at the right price. From day one, Mike made the experience easy and we left in a new Rav4.

I will definitely recommend Mike and Courtesy to my friends and colleagues.

John Tanner

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Courtesy Toyota:
Michael offered a very competitive internet price on my Highlander from the beginning, without "playing games" which was VERY refreshing. I was pretty specific on the options I wanted & didn't want. Michael really listened, and when my car was "ordered" ... it came in with a couple options not expected ... yet Micheal & Courtesy Toyota still honored the original pricing. Thank YOU!
Altho I had hoped for more on the trade-ins, the pricing was lower than desired but within final negotiations. Again, Thank YOU!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Courtesy Toyota:
went in to look at the new scion xd and loved it,they only had one and it was not in there system yet. i asked for caryl because she looked so professional and knowledgeable. after the test drive i wanted the car. moved into the office to strike the deal, but scion is a ticket price that is what it says it is. after working with caryl and peter getting the deal where it worked for me i was introduced to jay in finance who really sealed the deal. jay was very professional and just a really great guy. jay really worked hard to get all i needed from this deal with such a positive attitude. would recommend you ask for these 3 people when going to this dealer.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Courtesy Toyota:
I was very pleased with my car buying experience. Caryl is extremely knowledgeable. I would have liked to get more for my trade but the staff worked with me to get to a payment I was comfortable with.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Courtesy Toyota:
We had a grat experience at Brandon Toyota. Everyone was very helpful and did their best to make our car buying experience hassle free! We will recommend friends and family to you in the future.

Thanks Again,

Ron and Amy Holmes

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