Covert Buick GMC - Service Center

Here is the whole story of how a normal regular and simple state inspection ends up with hundreds of dollars. 1, I was told my transmission has an issue and my car will not pass state inspection. The simple state inspection ends up with hundreds of dollars. 1, I was told my transmission has an issue and my car will not pass state inspection. They need at least 3 days to fix. But it is under warranty. I was told I can also rent cars and GMC will do reimbursement. 2, On the same day, I was told I need to change batteries and my transmission issue was related to the battery. I spent more than $300 to change the battery. By the way, they also asked me to change oil, but this is what I know that is not related to my car inspection, so I declined. 3, Then the transmission issue is gone. (Of course it will be gone, my transmission has no issues at the very beginning) and I got my car returned and batteries changed on the second day. I have no reimbursement for rental cars because my car just changed batteries. Then I realized lots of similar red-flag patterns in dealerships: customers are warned by a severe issue in the first place and then after a change of a maintenance part (such as battery, engine oil, filters ), all severe problems are gone! But at the same time, the customer's trust is gone as well. More

As normal, the service was taken care of quickly and efficiently. I can always count of them. efficiently. I can always count of them. More

As always, Andrew and his team knocked out a couple repairs perfectly. I procrastinated and he squeezed me in and got my Yukon ready for the holiday road trip. Thanks! repairs perfectly. I procrastinated and he squeezed me in and got my Yukon ready for the holiday road trip. Thanks! More

Started out rough but Covert came through. Thank you Covert Service! Department. You came through. Thank you Covert Service! Department. You came through. More

Everyone was very professional and kind. We loved working with Kaleigh and Armen! We love our new car! We loved working with Kaleigh and Armen! We love our new car! More

Everything is as taken care of quickly with none of the typical dealer wait of all day long type of thing. I had a concern and it was addressed quickly. typical dealer wait of all day long type of thing. I had a concern and it was addressed quickly. More

I always have a great experience at Covert. My Service Adviser, Kim, was amazing, and treated me as a valued customer. My Service Adviser, Kim, was amazing, and treated me as a valued customer. More

they always treat me very good and get all my maintenance work done quickly. All of the service center managers are great to work with and do a good job of communicating. work done quickly. All of the service center managers are great to work with and do a good job of communicating. More

Great experience, got everything done as needed in a timely fashion. Will be using them again. timely fashion. Will be using them again. More

The Service Center provided outstanding customer service. It's was a pleasure working with Effrim Veal, his advice and analysis instilled a sense of trust and confidence in Covert Buick GMC. It's was a pleasure working with Effrim Veal, his advice and analysis instilled a sense of trust and confidence in Covert Buick GMC. More