Covert Ford Lincoln

Covert Ford Lincoln
11514 Research Boulevard
Austin, Texas 78759

Sales: (512) 345-4343
Service: (512) 345-6070

Manufacturers: Ford, Lincoln


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Twenty-Four Month Rating: 4.9/5
40 Reviews
Covert Ford Lincoln

Overall Score: 5 Star Rating4.9



About Covert Ford Lincoln
Certified: Covert Ford Lincoln
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Covert Ford Lincoln has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



bigbodyford
5/10/2012 9:58:16 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Philip Robinson

My Review of Covert Ford Lincoln:
Easiest and best car buying experience I have ever had. They were determined to find me the vehicle that I desired and sold it to me at a fair price. I completed my trade-in and purchase over the phone and they were very accommodating with my schedule. Following the sale, they delivered my vehicle to me and picked up my trade-in. This is definitely a first class operation.

Following the delivery of my vehicle, I got a personal phone call from Philip (my sales guy) to make sure that everything was as expected with the vehicle. I got several follow-ups in the weeks after making sure that I was satisfied with my Ford Truck, and I was.

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aburnight
5/10/2012 9:41:04 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Philip Robinson

My Review of Covert Ford Lincoln:
Overall great experience. Philip and the entire staff at Covert Ford Lincoln were extremely helpful and patient regarding the decision making process. By far the best experience I have had buying a car.

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chrismeroff
5/9/2012 10:35:30 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Jacki

My Review of Covert Ford Lincoln:
Had an issue with the nav on my edge, but Jacki was able to get it resolved quickly. She really looks out for her clients.

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johnlee311
5/7/2012 10:27:53 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jackie Yates

My Review of Covert Ford Lincoln:
I went in Covert, after applying online. I had some credit issues due to a recent divorce, so my expectations weren't too high. I figured I would have to go to one of those "we tote the note" lots. I met with my salesperson, Jackie Yates. She showed me some models and I found an 07 Equinox. My hopes for getting approval, at a decent rate were dim. Jackie really put me at ease though! She not only got me a great vehicle, with low miles and a good rate (considering my credit past), she treated me like she really valued my business. Not the other way around! I wouldn't hesitate to recommend Covert Ford and Jackie Yates. They really solved a huge problem for me!

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Judelinder
4/25/2012 9:41:27 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Emily Ayres, Don Owens, Kenny Covert

My Review of Covert Ford Lincoln:
We love our new Ford Explorer and appreciate the extra effort that the Covert sales staff made locating the exact car we wanted. Our sales person Emily Ayres was friendly and spent extra time showing us the navigation system and special features on our car. Don Owens was helpful in arranging the financing and explaining the insurance options. Of course Kenny Covert was the perfect gentleman welcoming us to his dealership and making us feel like valued customers. We will always recommend Covert Ford to our family and friends. Sincerely, Judy and Jack Linder

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gallaxychasar
4/25/2012 12:33:17 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: PAUL ROBERGE

My Review of Covert Ford Lincoln:
SOMETIMES BUYING A NEW CAR CAN BE SO MUCH OF A HASSLE. BUT NOT AT COVERT FORD IN AUSTIN TEXAS. THIS COMMUNICATION BETWEEN THE SALES MAN AND MYSELF WAS EXCELLENT. HE LET ME KNOW WHAT EXACTLY WAS GOING ON, RETURNED PHONE CALLS AND EMAILS. WHEN I FIRST STARTED TALKING WITH PAUL ROBERGE I TOLD HIM EXACTLY WHAT I WANTED. THE AMOUNT FOR MY TRADE IN, THE VEHICLE TYPE AND THE TOTAL PRICE. EVEN HOW MUCH I WANTED TO PAY
PER MONTH. HE DELIVERED. BOY DID HE DELIVER. I GOT THE EXACT TRUCK I WANTED WITH ALL THE BELLS AND WHISTLES,THE INTERIOR COLOR AND EXTERIOR COLOR. HE GOT ME A GREAT PRICE FOR MY TRADE IN, WHICH WAS VERY DIFFICULT. PAUL WAS NOT PUSHY IN ANY WAY AND DID NOT TRY TO PERSUADE ME INTO SOMETHING ELSE. HE GOT ME THE BEST DEAL I HAVE EVER GOTTEN ON A NEW FORD. I WILL DIFFENATELY RECOMMEND TO ANY ONE TO GO SEE PAUL ROBERGE AT COVERT FORD FOR THIER NEXT NEW VEHICLE. THE EXPERIENCE, COMMUNICATIONS AND WILLINGNESS TO WORK WITH WHAT THE CUSTOMER WANTS IS EXTRAORDINARY. THANK YOU PAUL FOR THE HARD WORK.

SIGNED: VERY SATISFIED CUSTOMER
WHO WILL BE BUYING HIS NEXT FORD AND COVERT

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jeepford
4/23/2012 8:06:19 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Paul Roberge

My Review of Covert Ford Lincoln:
I recently purchased my 2007 f250 lariat from covert Ford,with the awesome help of Paul Roberge. I shopped for this vehicle on line and Paul was very informative about the truck,with details and his personal opinion. I arrived in Austin from San Antonio and the truck was everything Paul described to me thru email. After the test drive I signed the paperwork and drove back to San Antonio in my truck. Thank you Paul for being informative and helpful and answering my many emails...looking forward to my next purchase with you guys...

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Jbodi
4/16/2012 1:33:03 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Jeff Shepperd, Scott F. Mark C. and David the #1 mechanic at Buick

My Review of Covert Ford Lincoln:
Got the WOW factor here!
OK so I bought a used 99’ Buick from Jeff Shepperd at Covert Ford. Took it home and parked it in the garage for 3 days while it was raining, sounds silly but it was all clean and I didn’t want to dirty it. Finally drove it and noticed the transmission was shifting hard. Brought it back on a Saturday asked for the manager, Scott F. assisted me, I told him what was going on with it, he said let me grab a mechanic and see what it’s doing. Within 5 min we were on the road and it was shifting hard again. They thought it might be a programming issue so they suggested I take it to Covert Buick and let them reprogram the shifting chip for the transmission. Scott F. said he would take care of it and to ask for Mark C. there. Well Mark stated they go by appointments and couldn’t get me in until Wednesday or Thursday so I said that was fine. He had me taken home within a few minutes after leaving my car there. I though this too was great customer service. Well after getting the car back it continued to start shifting hard again. I was concerned at this point thinking I may have been had.(everyone thinks this) I started a Google search found 3 items it might be. I called Scott F. again, told him that wasn’t the problem he said bring it in as he had a go-to mechanic that should be able to find the problem. So I took it back to Buick to David and he and I took it for a drive. The car did exactly what it was doing (shifting hard) and then the front wheels bounced off the ground. I told David I did a Google search and thought it was a pressure control solenoid. He said he too thought that was the issue. Well long story but that’s what it was and they took care of the problem in full. I just want to add... this is what will keep me coming back to buy another car at Covert. The Coverts know customer service, keeping it fair and doing what’s right. I must say they did not have to do anything as I bought used. I think being family owned is the key. You want your customer to come back! Plain and simple. Thanks for the WOW factor! Maybe your competitor’s should take WOW factor 101 from you, but then again, why share what you do best. Thanks to all involved in making this right.
Sincerely
Satisfied customer
Jeff B.

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CIBrown
3/6/2012 8:53:02 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Eddie Rodriguez

My Review of Covert Ford Lincoln:
My wife found the 2011 Flex on the Covert Website.It seemed to be everything we had been looking for in a car and the price was right.

Despite our late arrival, Eddie was extremely courteous as he went about the business of helping us complete the deal. I have had one car salesman for 20 years. I really thought that could only be a once in a lifetime event until I met Eddie.

The car was immaculate, and Eddie had made all the arrangements for our Sync training. Even the signing of the contracts seemed painless.

I am a lifetime Ford buyer. My Dad was a lifetime ford buyer. With Eddie and the way Covert does business, I don't look for changes anytime soon.

For once the really special website offering really was available at the dealership.

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FX2SuperCrew
3/6/2012 3:31:39 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Emily Ayres, Jeff Whittaker

My Review of Covert Ford Lincoln:
My purchase at Covert Ford in Austin was the best experience I have ever had buying a car. Emily Ayres was very helpful in narrowing down the options I wanted and finding the vehicle to meet my needs. Price and trade in were better than I expected. Emily's follow up after the sale with her and Jeff Whittaker have been terrific. I highly recommend Covert and Emily, they exceeded my expectations. Everyone there made me feel like they were truly glad to have my business.

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