Read Reviews Criswell Acura

Criswell Acura

Criswell Acura

1701 West Street
Annapolis, Maryland 21401


Sales: (443) 482-3200
Service: (443) 482-3210
Parts: (443) 428-3220

Criswell Acura
Manufacturer: Acura

Write a ReviewWrite a Review

  • Customer Service:

    4.9
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.9
  • Pricing:

    4.5

24-Month Rating

based on 364 reviews

4.8

4.8 out of 5

625 lifetime reviews

Criswell Acura

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Certified: Criswell Acura

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Criswell Acura has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Criswell Acura

Criswell Acura is proud to earn the Acura Precision Team Dealer of Distinction Award status for the following year(s): 2009, 2005, 2004, 2001, 2000, 1997, 1995, 1993, 1992. Nine Times!

The Dealership of Distinction status is the most prestigious and coveted honor that Acura can grant to its dealerships. The status recognizes those dealership teams that demonstrate superior achievement in customer satisfaction, sales and service training, customer follow-up, and business management.

In addition:

WE PROVIDE COLLISION REPAIR FOR ALL MAKES AND MODELS OF VEHICLES, WE DEAL WITH ALL INSURANCE COMPANIES:

Criswell Collision Center
181 Defense Highway
Annapolis, MD 21401

www.CriswellCollisionCenter.com
443-837-0700


Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 6:30 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:30 AM - 5:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 6:00 PM

Tuesday: 7:30 AM - 6:00 PM

Wednesday: 7:30 AM - 6:00 PM

Thursday: 7:30 AM - 6:00 PM

Friday: 7:30 AM - 6:00 PM

Saturday: 8:30 AM - 5:00 PM

Sunday: Closed


Our Amenities

(25) Acura Loaner Cars Free Coffee
After Hours Drop-Off Free WiFi
Automated Car Wash Instant Financing
Bottled Water Parts Store
Customer Lounge Area Shuttle Service
Drive-In Service Television
Express Service Vending Machines

dgwhitcomb
4/17/2013 11:30:10 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dawn HarperDawn Harper
Stefano RinaldiStefano Rinaldi
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Criswell Acura:

Stefano Rinaldi was very knowledgeable and accommodating. Overall an excellent experience. The transaction was fair and reasonable. i have now purchased two cars from this dealer and have been very satisfied.

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ankable
3/29/2013 9:28:45 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Angela AppadooAngela Appadoo
Dawn HarperDawn Harper
Lamont RandallLamont Randall
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Criswell Acura:

My husband and I are very selective when it comes to purchasing cars and finding both a dealership and a car that meets our standards is
quite difficult. We were very fortunate to find this combination when we purchased our Acura RDX at Criswell Acura in Annapolis. The staff at this dealer was very helpful from the test drive to signing the purchase papers. Not being impulsive buyers, it took a few return trips and two test drives to determine this was the car we wanted to own and with each interaction with the staff, we realized this dealer truly cares about the customer and his/her needs. I was especially impressed with Lamont (the manager) and Angela A. (our salesperson) with regards to all the specifics associated with purchasing this car. I have since been back to experience the first maintenance visit and was happy with the attention afforded to me and my car. They even addressed a concern I had about the leather seats and took care of the problem that day. I recommend this dealership to anyone who is interested in quality, professional customer care and great vehicles!

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nmaldo56
3/24/2013 11:03:30 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dawn HarperDawn Harper
Mustafa NasrMustafa Nasr
  • Customer Service:

    N/A
  • Quality of Work:

    N/A
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.7

My Review Of Criswell Acura:

I had a very smooth car buying experience with Mustafa Nasr and Dawn Harper (Finance Manager). I found everyone very knowledgeable and friendly. Very pleased. Thank you!

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Mdx517
3/18/2013 8:36:28 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Mustafa NasrMustafa Nasr
  • Customer Service:

    N/A
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Criswell Acura:

This was one of the best new car buying experiences I've had! The staff was knowledgable and friendly. I would definitely buy from them again.

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LaurenA24
2/28/2013 11:31:17 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Vance EllisVance Ellis
Alan HannonAlan Hannon
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Criswell Acura:

Alan and Vance were fantastic! None of the sleazy car dealer attitudes. They were both friendly and it was a great experience! Would definitely recommend!

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kjones372
2/18/2013 7:56:47 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Angela AppadooAngela Appadoo
Angela SpriggsAngela Spriggs
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Criswell Acura:

Criswell's Angela Spriggs is a very knowledgeable sales consulant, and would strongly recoommend her to anyone in the market for a new acura. My past experience with the service dept. has been very good too..

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MacIntire1
2/17/2013 6:37:40 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Dawn HarperDawn Harper
Lamont RandallLamont Randall
Stefano RinaldiStefano Rinaldi
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Criswell Acura:

Excellent experience. Very accommodating staff. Would recommend this dealership to all. Very satisfied with product and price. Stefano is very responsive and did not pressure for a sale.

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Joycefranc
2/8/2013 3:39:26 PM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:

  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Criswell Acura:

I have taken my MDX to be serviced at Criswell Acura for the last 10 years and have been very satisfied with the service I received. Chris Thomas has been the service associate I have always dealt with and I can't say enough about him. He has always been honest about what may or may not be wrong with my car and has never pressured me into getting unnecessary work done. Because of the level of confidence I have in Chris and Criswell's service department, I decided to purchase my new Acura RDX at this dealership.

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Joycefranc
2/8/2013 7:10:10 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
David GrasmickDavid Grasmick
Angela SpriggsAngela Spriggs
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Criswell Acura:

I have been a costumer of Crisswell Acura for at least 15 years. I have just purchased my third Acura from this dealership and am very satisfied with the service I received. Purchasing a car is not my favorite thing to do, however, Angela Spriggs, my sales consultant, was wonderful to work with and was very knowledgeable and accommodating. She spent an abundance of time walking me through the new technology and encouraged me to call her if I had any other questions. I would definitely recommend her to anyone looking to buy a vehicle.

David Grasmick from the finance department got us through the 'paper signing' part in a timely fashion. He was very personable and he answered all of our questions before sending us on our way.

I am glad that I will be continuing my long standing relationship with this dealership.

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violamcavey
2/1/2013 11:19:52 AM

Reason For Visit: Service
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Christian JohnsonChristian Johnson
John RokosJohn Rokos
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Criswell Acura:

Great service from start to finish! Accommodated short-notice request with a smile. Patient in answering questions, helpful and friendly from the moment the service door rolled up 'till I drove off in my sparkling clean car. Thanks!

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