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Criswell Chevrolet
Gaithersburg, MD
2,053 Reviews
Criswell Auto began as a family owned Chevrolet dealership in 1972 and we are now one of Maryland's largest group of independent, family-owned dealerships. We continue to expand and we currently have 11 New Vehicle franchises across four locations including Gaithersburg, Germantown and Thurmont, Maryland and Woodstock, VA. Criswell Maserati - Alfa Romeo dealership in the Washington D.C. area, invites you to come experience some of the finest luxury vehicles in the world! At Criswell, we understand the high expectations from our Maryland customers and we enjoy the challenge of meeting and exceeding those expectations each and every time. Many customers travel from the Washington D.C. and Mid-Atlantic areas to visit our Maryland Maserati dealership in Germantown, MD - mainly because of our outstanding customer service, huge inventory, affordable financing and great prices! Our primary concern is the satisfaction of our customers. Criswell Maserati - Alfa Romeo is committed to maintaining an excellent standard of customer service and care at all times in all departments from sales to service to finance.Recognized as the largest General Motors dealer in the Washington and Baltimore area, Criswell Chevrolet has received the Jack Smith Leadership Award for nine consecutive years - every year the award has been in existence. Awarded to the top 100 (out of approximately 6700 GM dealers) in the United States, the ‘Dealer of the Year’ award is the highest award given by General Motors and recognizes Criswell Chevrolet for consistent leadership in sales and customer satisfaction.
To find us, just look for the big American flags at Exit 10 and at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 7:30 PM
Saturday 9:00 AM - 6:00 PM
Sunday 12:00 PM - 5:00 PM
Service
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:30 PM
Tuesday 7:00 AM - 7:30 PM
Wednesday 7:00 AM - 7:30 PM
Thursday 7:00 AM - 7:30 PM
Friday 7:00 AM - 7:30 PM
Saturday 7:00 AM - 6:00 PM
Sunday Closed
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Showing 2,053 reviews
April 22, 2024
Customer service is outstanding from sales to post delivery. Mike Furman and Jason Witte were very helpful. This is the 3rd Corvette that I have purchased from Criswell Chevrolet. Mike is extremely k delivery. Mike Furman and Jason Witte were very helpful. This is the 3rd Corvette that I have purchased from Criswell Chevrolet. Mike is extremely knowledgable and has a true passion for Corvette. He is great to work with. As the sales manager, Jason helped me get Chevrolet rewards after GM denied my extra bonus points. Can't say thank you enough for the effort. He is very friendly and always kept me informed. This is the place to purchase a Corvette!!! More
by Tony C.
Helpful April 19, 2024
Bryan was great overall. VERY pleasant and easy to talk to. Only improvement would be to know more about the actual car/truck specs. VERY pleasant and easy to talk to. Only improvement would be to know more about the actual car/truck specs. More
by Fineview
Employees Worked With
April 17, 2024
Great experience from start to finish of the buying process! Working with -- Mike Furman was flawless. process! Working with -- Mike Furman was flawless. More
by Mchap68203
Employees Worked With
April 16, 2024
Can I give less than a 1 star review. ..service manager mike mccormick yelled at and shoved an older black man who had his grandson with him. apparently tried to stack unneeded services on ..service manager mike mccormick yelled at and shoved an older black man who had his grandson with him. apparently tried to stack unneeded services on a repair bill...not the first time I've heard of this type of practice from this place...AND experienced this type of "service"...attempting to add on over $1500 of service, not including labor, when none of it is needed is conspiracy to commit fraud/theft... More
by paskola007
Employees Worked With
April 05, 2024
Top notch service very professional sales department impressive dealership Brian was very helpful in getting the car l wanted and making the buying experience great impressive dealership Brian was very helpful in getting the car l wanted and making the buying experience great More
by Mbm053
Employees Worked With
April 02, 2024
Honestly like every other dealer, all they care about is selling the car out and then they do not even worry about what they promise the customer, well at least my salesman has been acting like that. And wh selling the car out and then they do not even worry about what they promise the customer, well at least my salesman has been acting like that. And when I come out telling them something they take the the help that they gave. You don’t do that as a buying customer they are there to help and try to sell the vehicle to you. But I guess some of them are there to seek and than after not care about the customer. Even finance I am very upset, frustrated, and will not even doe they have helped me get my vehicle with no down payment, but I have trade it my vehicles for more than was actual price. Now they don’t even try to help. Sales man just likes to seek vehicle than not care. Finance I feel the same way now. More
by strella
Employees Worked With
Other Employees :
Mark he was okay but a little rude, didn’t calm me back for issues I was having. Now he doesn’t work there. Upset at all this
March 31, 2024
excellent staff, during our visit Brian assisted us, he is bilingual and helped us a lot at all times, grateful for the help they gave us good prices excellent service is bilingual and helped us a lot at all times, grateful for the help they gave us good prices excellent service More
by juan_quia_3108
Employees Worked With
March 25, 2024
They were quick with the quote. Accurate with there quote. Very friendly turn around on works was excellent. My rep Dina was extremely helpful Accurate with there quote. Very friendly turn around on works was excellent. My rep Dina was extremely helpful More
by mgoldsboroughmark
Employees Worked With
March 22, 2024
Excelente creció en el concesionario de parte de Bryan en español y en inglés muchísimas gracias estoy muy agradecido y contento con tu servicio ya esa es mi nueva casa gracias Bryan por tu atención y servic español y en inglés muchísimas gracias estoy muy agradecido y contento con tu servicio ya esa es mi nueva casa gracias Bryan por tu atención y servicio al cliente More
by Regi051723
Employees Worked With
March 20, 2024
My service manager Dina is very helpful and knowledgeable about the process. She kept updating me the status of the car frequently. Happy with my stay at the dealer. about the process. She kept updating me the status of the car frequently. Happy with my stay at the dealer. More
by Nate Nate
Employees Worked With
