Read Reviews Criswell Honda

Criswell Honda

Criswell Honda

19525 Amaranth Drive
Germantown, Maryland 20874


(888) 226-0363

Manufacturer: Honda

Write a ReviewWrite a Review

  • Customer Service:

    4.8
  • Quality of Work:

    4.9
  • Friendliness:

    4.9
  • Overall Experience:

    4.8
  • Pricing:

    4.7

24-Month Rating

based on 463 reviews

4.8

4.8 out of 5

485 lifetime reviews

Criswell Honda

Most Reviewed Employees

  • Suvin ViswanathanSuvin Viswanathan
    Honda Sales Consultant sviswanathan@criswellauto.c...
    115 reviews
  • Dominique VattuoneDominique Vattuone
    Honda Sales Consulant dvattuone@criswellauto.com
    83 reviews
  • Victor CastroVictor Castro
    Honda Sales Consultant vcastro@criswellauto.com
    36 reviews
  • Andy RussoAndy Russo
    Honda Sales Consultant arusso@criswellauto.com
    32 reviews
  • Jessica BaumJessica Baum
    Honda Finance Specialist jbaum@criswellauto.com
    28 reviews
  • Ken LambKen Lamb
    Used Car Sales Consultant klamb@criswellauto.com
    25 reviews
  • Yanet LopezYanet Lopez
    Honda Sales Consultant ylopez@criswellauto.com
    25 reviews
  • Esteban MesaEsteban Mesa
    Honda Sales Manager emesa@criswellauto.com
    23 reviews
  • Sean EgnewSean Egnew
    Honda Finance Specialist segnew@criswellauto.com
    23 reviews
  • Mark MeadMark Mead
    Honda Sales Consultant mmead@criswellauto.com
    21 reviews
View All Employees

Cars For Sale by this Dealer

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Certified: Criswell Honda

This dealership is a DealerRater® Certified Dealer and is committed to providing quality customer service.


As a Certified Dealer, Criswell Honda has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.

About Criswell Honda

At Criswell Honda, you, the customer, are our first priority.

Since opening the doors in Gaithersburg in 1972, Criswell's goal has been to lead the way in providing our customers with outstanding sales and service. Maybe that's why over 70% of our customers are repeat or referral buyers. Today, Criswell is still a family owned and operated business.

What does this mean to you? Whatever your needs - from award-winning Honda vehicles, to high quality Honda Certified Used vehicles, to our state-of-the-art Service Facility - Criswell Honda has trained professionals ready to give you exceptional customer service and satisfaction.

We look forward to giving you the best automotive experience you've ever had!

Our Location

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 7:30 PM

Sunday: 12:00 PM - 5:00 PM


Service

Monday: 7:00 AM - 9:00 PM

Tuesday: 7:00 AM - 9:00 PM

Wednesday: 7:00 AM - 9:00 PM

Thursday: 7:00 AM - 9:00 PM

Friday: 7:00 AM - 7:30 PM

Saturday: 8:00 AM - 6:00 PM

Sunday: Closed


Our Amenities

Free WiFi Express Service
After Hours Drop-Off Free Coffee
Automated Car Wash Instant Financing
Cable TV Parts Store
Children's Play Room Shuttle Service
Customer Lounge Area Television
Drive-In Service Vending Machines

Snflwrmare
5/22/2013 8:55:05 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Suvin ViswanathanSuvin Viswanathan
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Criswell Honda:

After arriving, were approached by Suvin. He was immediately friendly and knowledgeable and appreciated that I knew what I was looking for. He wasn't pushy at all. I really appreciated that he worked with me to get me what I wanted for a good price. I would definitely recommend anyone do business with Suvin.

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roncena
5/21/2013 9:46:43 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Suvin ViswanathanSuvin Viswanathan
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Criswell Honda:

Suvin was very laid back and easy to deal with. He knew I wanted to get in and out of the dealership quickly. I think I was just there for less than an hour and thirty minutes. They beat every dealer in my area! Plus Suvin knows his honda cars. Ask him anything!

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2013cars
5/20/2013 5:19:10 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Suvin ViswanathanSuvin Viswanathan
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Criswell Honda:

Suvin was great. He helped me select the right vehicle for me. He was kind, caring and very generous with his time. Overall it was a great experience.

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Paul0000078
5/18/2013 12:04:51 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ali NassabehAli Nassabeh
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Criswell Honda:

I came to know about Criswell Honda in 2010 while accompanying my friend on a car purchasing trip. Ali Nassabeh at Criswell provided a very good demonstration of a 2010 Civic and gave my friend a good deal on the price. I started looking for my own car a few months back (Feb 2013). I remembered that Ali provided excellent service to my friend and decided to pay him a visit (although Criswell Honda was about 20 miles from where I currently live, and there where multiple other honda dealerships nearby). Ali again gave me a very good overview of the new 2013 Civic LX auto, but we could not initially agree on the price, and so I left. He contacted me a few days later and we managed to come to an agreement on the vehicle price which was a lot lower than the quotes I was getting from my local Honda dealerships (believe me, I looked everywhere, even in Virginia). I would recommend Ali at Criswell Honda to all my friends without any hesitations. Paul Bethesda, MD May 2013

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DonnaKelley
5/17/2013 9:29:42 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jessica BaumJessica Baum
Yanet LopezYanet Lopez
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Criswell Honda:

I had the best experience with my salesperson, Yanet Lopez. This I didn't expect to be working with such a nice and knowledgeble sales person. She knew everything there is to know about her product. She went out of her way to make sure I was happy and satisfied with the sale.
I bought a new CRV Honda, and I am very happy with my new car. Not only did Yanet Lopez make the shoping for a new car a pleasant experience, she had made ever thing flawless. Thank You Yanet ! Looking forward to seeing her in the future.

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45ACP
5/17/2013 10:23:34 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Jae LimJae Lim
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Criswell Honda:

Most people normally don't look forward to any car purchasing experience, but Jae Lim makes it as pleasant as it could ever be. His friendly, no-pressure approach is refreshing, and I appreciated his efforts to always return my emails and messages in a timely manner. Unlike other car salesmen, Jae didn't get annoyed when I wanted to communicate mostly through email for my convenience, and due to the lack of privacy at work. He also has a automotive technician background, so he is more knowledgeable about cars than other sales guys. I would definitely recommend Jae to anyone in the market for a new or used car.

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Farin
5/16/2013 9:16:21 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Lincoln Wells
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    3
  • Pricing:

    3
  • Overall Score:

    4.2

My Review Of Criswell Honda:

I visited quite a few dealerships before dealing with Lincoln. In fact, I had been to the Used Cars section at this dealership and was very dissatisfied with the customer service. All of the dealers tried to focus on what I wanted my monthly payment to be, and skirted the issue of what the bottom line price was for the car I was interested in. I liked that Lincoln and his manager did not use this approach so I didn't feel like they were trying to snow me.

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ohkimi
5/16/2013 6:32:35 AM

Reason For Visit: Sales (Used)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Ken LambKen Lamb
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    3
  • Pricing:

    4
  • Overall Score:

    4.4

My Review Of Criswell Honda:

Ken Lamb was great to work with and very accommodating. I am very pleased with the service he provided and would recommend customers to him personally.

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11ssimon6
5/14/2013 7:53:41 AM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Victor CastroVictor Castro
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    5
  • Overall Score:

    5.0

My Review Of Criswell Honda:

Mr. Victor Castro was courteous ad freindly. He explained every features of the car I purchased. I felt I was treated very nicely compared to prior experiences. Because I am a senior oriental woman came from another county, I oten feel I am patronizwd. But, I did not feel that way in this case.

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garden14321
5/12/2013 12:24:05 PM

Reason For Visit: Sales (New)
I Recommend This Dealer: Yes
Employee(s) Dealt With:
Suvin ViswanathanSuvin Viswanathan
  • Customer Service:

    5
  • Quality of Work:

    5
  • Friendliness:

    5
  • Overall Experience:

    5
  • Pricing:

    4
  • Overall Score:

    4.8

My Review Of Criswell Honda:

Response to inquiry prompt, informative, and factual --- specific to my needs. Sales consultant expedited everything; checked in with me as necessary through the purchase process.

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