Criswell Nissan

Criswell Nissan
19574 Amaranth Drive
Germantown, Maryland 20874
(888) 475-1257

Manufacturer: Nissan


Most Reviewed Employees
Gary Moser Gary Moser
General Sales Manager
Kwame Otchere Kwame Otchere
Sales Consultant
Eric Konan Eric Konan
Sales Consultant
Dante Marino Dante Marino
Sales Consultant
Swann Kim Swann Kim
Sales Manager
Crystal Vanderpuije Crystal Vanderpuije
Service Advisor
Christopher Merriman Christopher Merriman
Service Advisor
Michael Premo Michael Premo
Sales Consultant
Marcio Santos Marcio Santos
Sales Consultant
Jack Sadtler Jack Sadtler
Sales Consultant
Need a New Car?

Dealership Amenities
Free WiFi
After Hours Drop-Off
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Instant Financing
Parts Store
Shuttle Service
Television
Vending Machines

Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 7:30 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: 12:00 PM - 5:00 PM


Service

Monday: 7:00 AM - 7:00 PM

Tuesday: 7:00 AM - 7:00 PM

Wednesday: 7:00 AM - 7:00 PM

Thursday: 7:00 AM - 7:00 PM

Friday: 7:00 AM - 7:00 PM

Saturday: 8:00 AM - 5:00 PM

Sunday: Closed



Twenty-Four Month Rating: 4.7/5
34 Reviews
Criswell Nissan

Overall Score: 5 Star Rating4.7



About Criswell Nissan
Certified: Criswell Nissan
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Criswell Nissan has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.

About Criswell Nissan
Criswell Automotive began as a family owned Chevrolet dealership in Gaithersburg in 1972. Today, we’re still a family owned and operated business that has expanded to two locations and multiple dealerships including the all-new state-of-the-art Criswell Nissan facility in Germantown, MD next to our Honda Dealership. We offer fourteen award winning vehicle lines along with outstanding service and customer satisfaction. Criswell Nissan is committed to becoming one of the largest Nissan dealerships in Southern Maryland, Northern Virginia and Washington, DC.

At Criswell, you, the customer, are our first priority. Criswell's goal is to lead the way in providing our customers with outstanding sales and service. Our success is due to an excellemore
nt employee team that is committed to providing our customers with outstanding sales and service. We are very proud of our customer retention rate with over 70% of our customers being repeat or referral buyers.
What does this mean to you? Whatever your needs - from award-winning New vehicles, to high quality Certified Used vehicles, to our state-of-the-art Service Facilities - Criswell Auto has trained professionals ready to give you exceptional customer service and satisfaction.

To find Criswell Nissan, just look for the big American flags at Exit 13B off Route 270. We look forward to giving you the best automotive experience you've ever had! less


ltpikovsky
5/20/2012 2:53:45 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Kwame Otchere

My Review of Criswell Nissan:
we first went to criswll in december of 2008 and have been very happy with the service. we needed to replace a car and decided on the spot to turn in our other nissan as well. dave and kwame were great!! we walked out with 2 new used cars. they could not have been more helpful and accomodating, from helping us find the cars to purchase, to test driving, to financing. we were very pleased and happy with how the went.

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brucefleischer
5/16/2012 10:11:19 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gary Moser, Kwame Otchere

My Review of Criswell Nissan:
I called 5 dealerships in Va. and Md.looking for a specific car from True Value.Com this past week. The staff at Criswell Nissan was friendly, professional and gave me the best price.Three dealerships had the same vehicle and told me if I could purchase the vehicle at the on the street cost that Kwame and Gary promised, go ahead, because they could not compete. These others Dealerships suggested that Criswell was being less then sincere with their pricing. The entire buying experience was great. I have purchased 7 new vehicles in the last 12 years and only regret that I did nor know of these excellent professionals before now. The manager Gary even gave us a rebate I had missed, not many Dealerships would do this. I highly recommend calling Kwame Otchere at Criswell 240-364-7213 He pays attention to details and is extremely professional and knowledgeable, with an excellent pricing.
Enjoy!


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dmfidler4rogue
5/16/2012 9:54:43 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Crystal Vanderpuije

My Review of Criswell Nissan:
Crystal has always been thorough and attentive to my service needs. She explains what is needed, recommended and/or required, how long it will take to complete and how much it will cost.
Service provided by Criswell NISSAN has always exceeded my expectations.
Thanks for allowing me to respond ON-LINE!
Dave


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colleenann1968
5/16/2012 9:40:42 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Swann Kim, Gary Moser, Marcio Santos

My Review of Criswell Nissan:
AWESOME!!!!! There is no other words to describe them!!!! I was trying to get a lot of car for a little money and they did it! Love my new Altima!

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dbailey3
5/12/2012 10:29:06 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gary Moser, Jack Sadtler

My Review of Criswell Nissan:
Was looking for a particular model and color Nissan Cube, they had one and I contacted Gary Moser via email and arranged to see it the next day. Jack Sadtler showed me the car and I proceeded to purchase. Both Gary and Jack were very friendly, professional and a pleasure to work with. A great car purchase experience.

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Jetam
5/11/2012 2:23:53 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Eric Konan

My Review of Criswell Nissan:
Mr Eric Koran was very friendly and very honest about everything I would recommend friends and family to him.he treated my husband and myself with respect he did not make us feel like a number,he made us feel at home.

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m_mils
5/10/2012 3:21:47 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gary Moser, Michael Premo, Krystie Zhang

My Review of Criswell Nissan:
This dealership really went the extra mile in delivering the car of choice and the customer service that we received from our sales associate was top notch. I would highly recommend this dealership to anyone who is looking to buy a car. Thanks for making our experience a pleasant one.

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agbalagba1971
5/9/2012 6:32:32 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Eric Konan

My Review of Criswell Nissan:
This experience buying a nissan with eric KONAN showcased customer service at its best, and at its most simple. Once again I was reminded that great service isn't about grand acts, it is about common courtesy, artfully delivered .The skills are universal, and they are rare. True professionals stand out from the crowd and grow rewarding and satisfying careers. And the customers know when one is at work.
mr eric konan you are a true professional thanks sir.


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joenupe
5/3/2012 12:27:15 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Christopher Merriman

My Review of Criswell Nissan:
Outstanding service!!! If you own a Nissan and take your car anywhere else - you will be sorry!!! I have a 1991 Nissan 300zx TWIN TURBO. Got it in 1991 - sole owner. All maintenance? Done by me. Recently moved to Maryland from New Jersey. Needed to get my alternator belt adjusted. Simple job, unless your tools are still in New Jersey! Kee was the tech. Smart guy, knows his stuff. I was pleasantly surprised. These guys are GREAT!!!

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rcastell1971
4/30/2012 6:01:51 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kwame Otchere

My Review of Criswell Nissan:
Looking to buy a new Frontier. I found it on the internet when i call the dealer to stop by and see it. Mr Otchere answer and told me the dealer was close for the day. I told him i was 1 block away. He still took the time to locate the exact truck and showed it to me. I explain to him how much i can pay monthly. I went back the next day and him and the financing dept made it happen for me. Long story short it was Sunday afternoon and no one try to force me into anything i did not want or cant pay for. This is my 11th new car purchase 9th nissan and i never had such great service at any dealer back home in New Jersey. Thank You, Mr Kwame Otchere.

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