Crossroads Ford

Crossroads Ford
4500 Whitehill Boulevard
Prince George, Virginia 23875

Sales: (877) 361-0181
Service: (877) 331-9405
Parts: (877) 331-9405

Manufacturer: Ford

Most Reviewed Employees
Stephen Okoba Stephen Okoba
Internet Sales Professional
Charles Chaplin Charles Chaplin
Business Manager
Kenny Wingfield Kenny Wingfield
Sales Professional
Seth Haley Seth Haley
Sales Professional
John Richardson John Richardson
Sales Professional
Marlon Nichols Marlon Nichols
Sales Professional
Craig Lorey Craig Lorey
Sales Professional
Tom Streeter Tom Streeter
Sales Professional
Bill Jenkins Bill Jenkins
Internet Sales Professional
Ronnie Morgan Ronnie Morgan
Sales Professional
Need a New Car?

Dealership Amenities
After Hours Drop-Off
Automated Car Wash
Cable TV
Children's Play Room
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Free Drinks
Free Loaner Cars
Free WiFi
Instant Financing
Laptop Computers
Shuttle Service
Television
Vending Machines

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 9:00 PM

Tuesday: 9:00 AM - 9:00 PM

Wednesday: 9:00 AM - 9:00 PM

Thursday: 9:00 AM - 9:00 PM

Friday: 9:00 AM - 9:00 PM

Saturday: 9:00 AM - 8:00 PM

Sunday: Closed


Service

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 7:00 PM

Wednesday: 7:30 AM - 7:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 7:00 PM

Saturday: 7:30 AM - 4:00 PM

Sunday: Closed


Parts

Monday: 7:30 AM - 7:00 PM

Tuesday: 7:30 AM - 7:00 PM

Wednesday: 7:30 AM - 7:00 PM

Thursday: 7:30 AM - 7:00 PM

Friday: 7:30 AM - 7:00 PM

Saturday: 7:30 AM - 4:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.8/5
79 Reviews
Crossroads Ford

Overall Score: 5 Star Rating4.8



About Crossroads Ford
Certified: Crossroads Ford
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Crossroads Ford has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



Marcella835
5/19/2012 2:36:47 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Charles Chaplin, Stephen Okoba

My Review of Crossroads Ford:
Both of the employee's that assisted me were friendly, well-informed, professional and patient. Mr. Okaba was a joy to work with and I trusted his guidance.

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sankiel
5/11/2012 5:13:39 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Tom Streeter

My Review of Crossroads Ford:
Went to Crossroads to purchase a new vehicle and after a less than favorable, pushy and lengthy day with a salesperson in the attempt to find exactly what I was looking for, we changed sales representives and Tom was exactly what we needed. He listened to exactly what I wanted. I wanted a specific vehicle, which required them to send someone to SC to get it, which they did within 1 day. I wanted the purchase process to not be a drawn out process. Tom was very proactive and accomplished all of these requests with swift organization. He facilitated the vechile sale with great communication and organization. Once the vehicle was on the lot and I came to see it, he met me outside waiting, had the vehicle pulled in the showroom with keys and information for me to drive it. Upon return I told him that I loved it and that we could talk numbers and the entire process from numbers to driving off the lot was in less than 2hrs. I appreciate the good customer service that he provided and will recommend his name to anyone interested in a Ford vehicle.

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nuck06
5/9/2012 8:43:38 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Susan Fulcher

My Review of Crossroads Ford:
Susan is the ideal salesperson for myself and my family. She is very approachable, very educated on the different models and features of the models. Susan is not pushy and she creates a pleasant buying experience. Susan has sold my mother-in-law four vehicles since 2008. The dealership is very clean and has a good selection of autos to pick from. My wife and I had a good buying experience and will recommend Crossroads Ford to our feiends and other family members. We chose the dealership because of having previous sales experience with Susan and because it is a convienent location to our home.
I have a suggestion for the dealership. Think about having a new owner orientation night once a month. We attended one at Richmond Ford when we bought our 2010 Mustang from them. You get to meet the Owner, General manager, Service Manager, some of the Mechanics that will service your vehicle. You get to visit the Service Dept., you get to learn about the dealership and you see it and the employees in a personal manner.

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MEJHUFFMAN
5/9/2012 11:40:28 AM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Richardson

My Review of Crossroads Ford:
I WAS WELL GREETED AND TREATED LIKE A LADY BY JOHN RICHARDSON AND JEFF DAVIS, WAS NOT
AT ALL EXCITED ABOUT RUSS EMBROSE (VERY BLUNT). OTHER THAN HIM, I WILL RECOMMEND THIS
DEALERSHIP. JOHN AND JEFF, THEY CHECKED OUT ALL OPTIONS FOR ME ABOUT MY PURCHASE AS
A LEASE AT THIS TIME FRAME.

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uncbob2
5/5/2012 10:47:03 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Charles Chaplin, John Richardson

My Review of Crossroads Ford:
A stellar experience at Crossroads. No pressure but friendly and extremely informative. If you say you just want to look around, they let you, without following you around. Huge showroom with multiple models. John Richardson was my sales Rep and I really enjoyed working with him and he was able to answer all my questions on the spot. Once I selected the truck I wanted John was able to meet my price that I had computed using the USAA car finding service even though they are not a formal member of that network. My credit was approved in about 5 minutes and then Charles Chaplin processed my contract with me. While doing the contract, Charles showed me additional ways to save an additional thousand dollars off of the already agreed to price. That was cool. A great dealership with professional people. I recommend Crossroads Ford to everyone but especially to current or retired military. My thanks to all the folks at Crossroads Ford, great job!

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thomasjohnholmes
5/3/2012 7:00:39 AM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kenny Wingfield

My Review of Crossroads Ford:
This dealership was very friendly and worked with me to get the car I wanted at a good price. I was moving to Virginia from Germany and despite the time zone difference and sporadic communication at best (lost internet etc. while I was moving) they worked with me to get the vehicle I wanted to the dealership and even stored it for me for over a month until I could make it into the store. They also worked with me overseas to help get the paperwork prepped so once I arrived in country I was able to pick up my vehicle within 24 hours of arrival.

Tim and Kenny were both very helpful in getting everything done and I would recommend working with them to anyone thinking of buying a car from this dealership, they made a already hard move much more enjoyable, and took the fear factor of buying a car you haven't seen in person away by sending me multiple pictures and quickly answering all of my questions. I could not have asked for a better experience.

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cccthree
5/1/2012 3:07:20 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: John Richardson

My Review of Crossroads Ford:
Mr. Richardson made buying our car so easy. He was so friendly and knowledgeable. We would definitely recommend his and the dealership to others who might be interested in buying a vehicle. We've bought many vehicles and this was by far the easiest transaction we've ever made.

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joelmanuel
4/26/2012 9:09:02 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kenny Wingfield

My Review of Crossroads Ford:
Attentive employee, he answer all my questions in a professional way, help me and my wife to get the best option, price and interest rate.

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Whip2
4/21/2012 3:23:07 PM

Overall Score: 5 Star Rating   4.6  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Kenny Wingfield

My Review of Crossroads Ford:
My purchase was a 2012 F150 XLT P/U with 4WD. I wanted a truck comparable to my 2001

F150 XLT, but with 4WD which the '01 did not have. The truck color I wanted was not

available at Crossroads, however, Kenny located the model & color I wanted at a deal-

ership in Md. He showed a true concern for customer satisfaction by locating this

vehicle & arranging for it to be transported to Crossroads in a very timely manner.

Kenny displayed true professionalism throughout the whole process. I consider

him to be one of the fairest & most efficient auto salespersons I have ever dealt

with.

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Ronnie Bryant
4/2/2012 8:51:42 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Charles Chaplin, Craig Lorey

My Review of Crossroads Ford:
I was impressed with Craig Lorey on my first visit to crossroads Ford.He answered all
my questions on the new f150 I was looking at.I did not purchase my 150 on that visit.
WE talked by phone several times over the next two weeks before I made my purchase.
Each time we talked Craig was always very courteous with the questions and price discussions we had.Craig with his laid back no pressure sales attitude was great to deal with.I will recommend Craig and Crossroads Ford to my family and friends.
Ronnie Bryant
Chesterfield Va

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