Crouse Ford Sales Inc.

When I decided on my van build, Crouse Ford was the only dealer (of six) that bothered to give me a straightforward price--no hidden fees. Due to the supply chain problems it took Ford two years to build t dealer (of six) that bothered to give me a straightforward price--no hidden fees. Due to the supply chain problems it took Ford two years to build the van--Brady Crouse kept me apprised of progress and made sure that I received the Ford Private Offer and price protection. Outstanding service! More

I purchased a 78K Expedition from them, sold them a truck worth 70K for 53K(yes my decision and not disgruntled about this transaction point being that I've given them good business) then purchased a 100K mi worth 70K for 53K(yes my decision and not disgruntled about this transaction point being that I've given them good business) then purchased a 100K mile warranty and 100K maintenance plan from them all in a years time. I consider this alot business and certainly consider myself a repeat customer. Just the other day stopped in to inquire about a new work truck, along with a trade-in(another F-250). I was in an active negotiations when the salesman(Andy) when he text me that during his lunch break the truck was sold and that he was sorry. Not to fail to mentioned my attempts to reach out to him(Andy)the day prior where unanswered. He tells me that he wasn't the one who sold it as if it where out of his hands. Well Tom Crouse who oversees all sales sure as heck know about our negotiations and decided to say the heck with customer loyalty as well as an active buyer in negotiations and sold the truck right from under me. Screw my time and my loyalty is Tom Crouse's position. What a horrible thing to do. I am beyond pissed and wish I never dealt with any of this people at Crouse Ford. If your looking to buy from them BEWARE! THEY DONT CARE ONE BIT ABOUT YOUR TIME, YOUR MONEY, OR MORALITY. More

I just purchased a 2021 Mustang Mach-E from Lewis. I have always been a Ford customer and love their products. The Mach-E is far from disappointing, it's a great vehicle so far. I couldn’t have been ha have always been a Ford customer and love their products. The Mach-E is far from disappointing, it's a great vehicle so far. I couldn’t have been happier with the experience. Lewis was a great salesman and listened to everything I wanted and Debbie in finance was terrific. He gave me a very generous offer on my trade in. The whole process was fast and the service was extreamly friendly. I would highly recommend Crouse Ford and Lewis to anyone. More

I just purchased a 2021 Escape from Lewis. I have always been a Ford customer and love their products. I couldn’t have been happier with the experience. Lewis was a great salesman and listened to everythi been a Ford customer and love their products. I couldn’t have been happier with the experience. Lewis was a great salesman and listened to everything I wanted and Debbie in finance was terrific. He gave me an exceptional deal on the new Escape and a very generous offer on my trade in. The whole process was fast and the service was extreamly friendly. I would highly recommend Crouse Ford and Lewis to anyone. More

Best Dealer with service and sales with a personal touch. Best Ford Dealer wit full service and great sales team that has personal touch. The service and body shop are the best as well. There is no better se Best Ford Dealer wit full service and great sales team that has personal touch. The service and body shop are the best as well. There is no better service anywhere. More

Best Ford dealership this side of the mississippi Crouse Ford of Taneytown is a top notch dealership with top notch salesmen. Jim Lash helped me into a beautiful Ford Fusion, and made sure I got the Crouse Ford of Taneytown is a top notch dealership with top notch salesmen. Jim Lash helped me into a beautiful Ford Fusion, and made sure I got the best deal possible. Best of all the whole process was quick and painless, I truely could not ask for a better car buying experience. More

Two vehicles and would go back! I have purchased two vehicles from Crouse Ford. The service department has always been on the ball and economical relative to other dealers I have dea I have purchased two vehicles from Crouse Ford. The service department has always been on the ball and economical relative to other dealers I have dealt with. I will say, I have asked them about another car I would like to buy that they didn't have in stock and they only came up with one alternative that was 60 miles away, but overall I give this dealership high marks. More

Horrible service Took company truck in March 14, 2018 for recall work. Instead the service technician broke door latch during recall work. Told me they’d call me when Took company truck in March 14, 2018 for recall work. Instead the service technician broke door latch during recall work. Told me they’d call me when replacement part came in but until then I’d have to wind down my window to get out of my truck. Gee thanks right. Wouldn’t have been a big time if would’ve been taken care of at end of March like they told me. After calling several times with same answer-“ I told you we’d call when parts came in”. I’m in awe now that 50 days later a 5 star so called company hasn’t resolved this issue. My truck worked fine before going there. If I get in a accident tell my kids it was your fault I couldn’t get out. More

Great experience purchasing a pre-owned Mustang on-line. In buying a Mustang on-line from Ohio, trust and confidence were critical in my decision to purchase a car sight unseen. Crouse Ford delivered on both In buying a Mustang on-line from Ohio, trust and confidence were critical in my decision to purchase a car sight unseen. Crouse Ford delivered on both factors in working with Brady Crouse both via email and phone. He was responsive to my inquiries and worked with me on his personal cell phone when not at the dealership. All his commitments and condition of the car were met. I am very happy with the Mustang since delivery in Ohio. Even though we have not met in person, I got the feel of a "family" dealership. Customer service was as good as it could have been from a long distance purchase. This was my first on-line car purchase. I was concerned and nervous. Crouse Ford with a Certified Pre-Owned Mustang and a representative like Brady Crouse made this a great experience that I would recommend to anyone. More

Great customer service and price. Bought an Escape from Crouse Ford and Brad Brown was the salesperson. Great customer service. Brad answered all my questions, got my car ready to g Bought an Escape from Crouse Ford and Brad Brown was the salesperson. Great customer service. Brad answered all my questions, got my car ready to go and helped me set up the computer in the car with my phone. I would recommend Crouse to everyone. More