Crown Acura

Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Crown Acura:
I love my new 2009 ACURA TSX!!!! I was one of the first in Richmond to get one and it is the coolest car on the road!!! Thanks to the whole staff at Crown Acura!!! You really made it easy and fun. Kudos to the General Manager Theo... you really made it easy and I've never been to a dealership where the GENERAL MANAGER got me a cup of coffee!

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Crown Acura:
I bought my 07 Acura TL Type-S from Crown Acura of Richmond about a little over a year ago. My sales consultant was very experienced and knowledgeable. He also valued my time and opinion about selecting my new car. He took the lead and guided me through the whole process which only took 2 hours. Pricing was very easy and it only took about 15 minutes for negotiation. They also enrolled me into their elite client club and their service department definitely live up to their promise. My overall ownership experience has been great and I will definitely recommended this dealership to my friends and family.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Crown Acura:
My Crown Acura buying experience was top notch! Friendliest most knowledgable team of people I have ever purchased a car from. No better place to buy an Acura than Crown. Got a fantastic $$$ deal right at home here in Richmond without having to battle the drive in grid lock traffic to DC - the Crown team really makes you feel special and getting a good price doesn't mean you have to sacrifice customer service. My salesman spent about 3 hours going over the navigation, etc. of my new MDX before I drove off. I have even been referring my friends to this dealer because they really care about their customers.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Crown Acura:
This dealer blatantly lied to me about not being able to come down on the price of a TSX AND "allow" me to take advantage of Honda's current financing offer (which I was well qualified for). They tried to show me why I should take the higher price at the better interest rate by working out monthly payments. Very rude and patronizing. I would never buy from this dealer. Got the car elsewhere for a better price AND with the financing offer.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Crown Acura:
If price is a factor, you'll do better in Northern Virginia or Hampton Roads than at Crown. They'll give you the song and dance about service, but when it comes down to dealing, you'll save thousands by going elsewhere. The salesman was very friendly and seemed genuine, but every time he talked to his manager, he came back trying to pressure me to close the deal, either through a cash deposit or signing paperwork that would oblige me to buy.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Crown Acura:
I burned up a whole afternoon trying to purchase an Acura TSX from these clowns. It was a prime example of high-pressure sales tactics. The salesman I dealt with (true name &#8211; Ernie), jerked me around so many times it was not even funny. I told him at the outset of negotiations that I wanted to pay cash, and had limited time for my visit that afternoon. To make a long story short, we went though dialogs like &#8220;If I could get your monthly payment down to such-and-so, would you buy the car this afternoon?&#8221;. &#8221;I need to talk to the sales manager about that&#8221; (then disappears and keeps me cooling my heels for 20min). This guys definitely thought he was slick, and had such a cocky attitude that I nearly walked out of the dealer when I first arrived. When I finally tried to extricate myself from the dealer, they would not give me the keys back to the car I wanted to trade. I finally had to confront the whole crowd of these clowns in the lobby of the dealer, and demand that I get my keys, or I would call the cops.<br><br>Based on my experience with them, I swore I would never set foot in another Acura dealer again (and especially not Crown!).<br>

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Crown Acura:
We had an appt. for a test drive of the new TL. Although we were about 10 min. late, our salesman was busy, so we had to wait for 45 minutes to test drive. We left and came back. We were shuffled to another jr. salesperson in the meantime. In the course of our negotiation, we were quoted a price for trade-in. Upon calling the dealer back the next day, we were told our trade in was worth $1K less. We called the dealer and told them another dealer had given us a price of X. Crown called back a few minutes later and told us they would honor 110% if we got a quote in writing from the other dealer, they could now give us $1K more for the trade. Finally, a sr. salesman called us back and said we cannot honor that price. I feel like we were given the ultimate run around. Save your energy, go somewhere else. I can't understand how these people were given a Superior Sales/Customer Service rating.

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