"Service was very prompt and professional"
I took my vehicle for an express oil change. The service advisor was professional and knowledgeable about my vehicle. My wait was very short. The service was performed quickly.
"Glad I found this dealership"
I had been looking for a used late model Challenger R/T since early October, 2016. I found one, a 2013 model, at Crown Nissan thru an internet search. Knowing they had the car priced right (after having dropped the price on several occasions), I jumped on it and bought it sight unseen. I live over 700 miles from Crown Nissan and had never heard of Crown Nissan in my life. Yes, buying a car like that is a bit scary. After I made the purchase over the internet in the middle of the night, I received a phone call from Huntley Nero (sales consultant) first thing the next morning. I dealt with Huntley, Brandon Swaney (F&I) and Ricky Williams (general manager) over the course of about 2 weeks as I arranged to send payment and they arranged to ship the car to me. This car is 4 years old and has about 35,400 miles on it; so, I expected there to be a few imperfections. There were a few; but, far fewer than I anticipated. I received a phone call yesterday (Tuesday) from Ricky letting me know the transport company would be picking the car up later that afternoon or Wednesday morning for delivery on Thursday to my home. Surprise!!! The transport driver called me this morning (Wednesday) and he was only 30 miles from my home. This dealership not only met my expectations - they exceeded my expectations in every regard.
Not only am I thrilled with the car and its condition; but, these gentlemen did everything they could to make my buying experience go as smoothly as possible. I wouldn't hesitate for 1 second to recommend Crown Nissan to anyone looking to make a car purchase.
"The worst service department I've ever encountered "
DVD player & window was broken (still under warranty) took it to get fixed in August 2016. It's now Feb. 2017! I can't get anyone to call me back! My warranty company says they can't do anything because crown Nissan has already received the parts! When I originally took my car in they had it for 3 weeks. After 3 weeks of me calling to see what was taking so long they finally called me back and said they ordered the wrong part so if I wanted to come get my car they would call me back when the correct pry came in and I could bring my car back to get it fixed. So I went back to get my car after they had it for 3 weeks and didn't fix anything on it ... and they told me my battery was dead from sitting for so long without the vehicle being turned on and they said I needed a new battery. They replaced it and I left in my pathfinder. I can't even tell you how many times I've called since then to see when they plan on fixing my vehicle. My sales rep finally called me right before Christmas and said he would call me after the holidays and he would give me a rental car comparable to my vehicle (meaning size wise) and said he wnted me to know he hadn't forgotten about me! It's now February 2017 and I haven't heard back from him! This is seriously crazy to me. How does this just get looked over? Is their management team not wondering why I haven't paid for my battery or oil change/ car inspection they gave me? Derrick Ratliff was my sales rep ... so maybe someone will make him call me!