Crown Nissan

Crown Nissan
1640 Montgomery Highway
Birmingham, Alabama 35216
(205) 979-5420

Manufacturer: Nissan

Most Reviewed Employees
Travis Payne Travis Payne
Sales Consultant
Tim Provost Tim Provost
Sales Consultant
Dennis Montgomery Dennis Montgomery
Sales Consultant
Rexanne Smith Rexanne Smith
Internet Sales Manager
Clyde Baskin Clyde Baskin
Finance Manager
John Smith John Smith
Sales Consultant
Tyler Williams Tyler Williams
Sales Consultant
Kent Smith Kent Smith
Internet Sales Manager
Jeff Perkins Jeff Perkins
Finance Manager
Gary Perkins Gary Perkins
Nissan Commercial Vehicle Manager
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Dealership Amenities
Cable TV
After Hours Drop-Off
Customer Lounge Area
Drive-In Service
Express Service
Free Coffee
Vending Machines
Free Loaner Cars
Free WiFi
Instant Financing
Parts Store
Shuttle Service
Television

Hours of Operation
Sales/Showroom

Monday: 9:00 AM - 7:00 PM

Tuesday: 9:00 AM - 7:00 PM

Wednesday: 9:00 AM - 7:00 PM

Thursday: 9:00 AM - 7:00 PM

Friday: 9:00 AM - 7:00 PM

Saturday: 9:00 AM - 6:00 PM

Sunday: Closed

Twenty-Four Month Rating: 4.7/5
52 Reviews
Crown Nissan

Overall Score: 5 Star Rating4.7





About Crown Nissan
Certified: Crown Nissan
This dealership is a DealerRater Certified Dealer and is committed to providing quality customer service.

As a Certified Dealer, Crown Nissan has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.


This dealership is available to supply quotes for new vehicle inquiries.



mwellman7698
1/2/2012 10:23:13 AM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Service Dept Manager

My Review of Crown Nissan:
Several months ago I brought my Murano in for an oil change and tire rotation. This was not my first time using the service department at Crown Nissan. I have owned 3 Nissans over the past 20 years and all have been purchased and/or serviced at Crown Nissan over the past 20 years. A couple of months after I brought the car into the shop, my father was replacing my battery and realized the engine cover was missing. Because the last people under the hood were from Crown, I called and spoke with a young lady in the service department. I explained the situation and she told me she would have the service manager call me. A couple of weeks went by and I had not heard anything, so I stopped by the dealership and spoke with the young lady again. She and another member of the service department looked at the car and saw the cover was gone, but told me the service manager would have to make a decision. They told me the manager would call me within a couple of days. Another couple of weeks went by and I still had not heard anything from anyone at Crown. I stopped by the dealerhsip again and told the young lady I had not heard from the service manager. She found him and brought him to my car (I think his name is Jeff). He acknowledged that he had been given my information but he had been too busy to return my calls. He explained that there was no reason based on the previous service ticket for them to have removed the engine cover, so he would not replace the cover. I explained that they spoke to me about two leaks they saw that day and maybe that was when the cover was removed. He became very condescending after that and began accusing me of trying to get something for free and having service done at other places. As I tried to continue to talk with him, he refused to listen and continued to talk over me and treat me as if I had done something wrong. As a customer that has not only purchased vehicles from this dealership and had vehicles serviced at this dealership for more than 20 years, I was very offended at the accusation of fraud. I have referred several people in the past to Crown who have purchased vehicles and used the service department but that will never happen again. The fact that it took more than a month to get a response from the service manager (which would not have happened if I had not gone back to the dealership)is unacceptable. If the service manager is representative of what Crown now stands for, there is no reason for me to spend my money there in any capacity.

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Response from: Crown Nissan
Added: 1/2/2012 2:45:38 PM
We spoke to our Service Department regarding your concern and the last service performed by us was simply an oil change. This would never require the removal of a complete engine cover due to the oil cap being separately located from the cover. We encourage you to contact anyone else who may have worked on your vehicle previously.

Honesty18
12/28/2011 2:18:38 PM

Overall Score: 2 Star Rating   1.6  

Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Angella

My Review of Crown Nissan:
I took my daughter's vehicle to Crown Nissan for repairs. The first mistake I made was telling them it was my daughter's car because they used that to their advantage. They were aware that most parents would do whatever it took to put their child in a safe and reliable vehicle. The first visit was in June 2011 and the repairs were performed for $189.00. To make this review short, I ended up at Crown Nissan two additional times with the same problems I initially had in June 2011. The second visit was in July and costed $700. These repairs lasted until December 2011 and needless to say they wanted to make addtional repairs for $800. The service advisor Angella, who was not knowledgeable, could only tell me that the machine gave a different code each time. How do I know if the repairs from the first two visits were not performed correctly? The vehicle was doing the exact same thing it was doing in June but Crown insisted that it was something different wrong each time I returned which required addtional repairs and of course more money! This is definitely not an honest dealership! I would recommend the Good Year on Hwy 150 located next to the Shell Service station. They have been in business for over 20 years and have performed all of the service for my company's vehicles. Very HONEST repair shop and if they can't repair your vehicle they will let you know and also recommend a place. I only visited Crown the first time in July due to time restraints which in the end was NOT a good idea! Also, Crown please DO NOT waste your time replying with your apology because it is only ment to lure in more customers.

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Response from: Crown Nissan
Added: 1/2/2012 2:54:41 PM
Upon receipt of your complaint we spoke with our Service Department about your issue. The computer monitors several hundred items. Each item is independently assigned a code number. Each time the check engine light comes on it doesn't necessarily mean the same issue even though the symptoms may be similar. It was reviewed with the customer that the part failures from June were totally different from the most recent part failures. Customer was shown the code numbers from the diagnostic printout from previous repair versus the printout and code numbers from the most recent diagnosis. All repairs are backed by Nissan for 12 months or 12,000 miles, whichever comes first, for the same part failure. Since the most recent failure was not the same as the one in June, the parts warranty would not apply.

Franciscoviedma
11/28/2011 5:04:41 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Gary Perkins

My Review of Crown Nissan:
Mr Perkins is by far the more truthful sales person I have ever encountered. I have purchased two vehicles from him and have recommended him to several of my friends and colleagues and everyone has been as pleased as I am. Honest hard working professional and an even better person.
Francisco Viedma - BBVA Compass

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anna35022
11/20/2011 11:48:37 AM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Michele Wheatley

My Review of Crown Nissan:
I brought my Nissan Altima into Crown Nissan for routine service. Michele Wheatley is one of the service advisors and assisted me. I couldn't believe it when I found out she was new to Crown's Service Department. She was so knowledgeable! Not only did she know her stuff, but she was so kind and helpful. I have been to some places for service that were less than friendly to me and I was afraid of being taken advantage of. Michele's personality is great and she really put me at ease. Crown has a real asset in Michele and I will definitely be bringing my Altima back. Ask for Michele. You won't be disappointed!

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MelaniePSmith
11/11/2011 12:12:58 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John Smith and Jeff Perkins

My Review of Crown Nissan:
John Smith went out of his way to help me. This has been the BEST experience I have EVER had purchasing a vehicle. ABSOLUTELY stress free!!

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netra205
11/6/2011 11:48:34 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: T.Payne

My Review of Crown Nissan:
Crown Nissan was very friendly and the sales person T.Payne went above and beyond expectations, This is a great place to buy new or preowned cars...I would recommend to everyone!!!GREAT JOB!

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Bamagal2011
10/21/2011 1:14:01 PM

Overall Score: 5 Star Rating   5.0  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Dennis Montgomery, Rexanne Smith

My Review of Crown Nissan:
I am so happy with my new Nissan! I have been so excited about this purchase. The vehicle is incredible. I LOVED working with Rexanne Smith and Dennis Montgomery. They were so willing to help in any way needed and all my questions were answered. Rexanne even gave me one of her queen of cars tshirts! I Iove the shirt AND her entire philosophy about selling cars to women. I had a great experience!

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ashleechatham@yahoo.com
10/7/2011 2:22:46 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Terry Burrell, Rexanne Smith

My Review of Crown Nissan:
I have been pleased with everything about our purchase from Crown Nissan. I love our new car and the shopping and buying process was enjoyable and easy. Everyone was very friendly and efficient and willing to work with us! We have had our vehicle for a few months and are very pleased with the servicing as well. Please consider Crown Nissan for your next vehicle!

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blbell@farmerstel.com
9/30/2011 8:19:49 PM

Overall Score: 5 Star Rating   4.8  

Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: John Smith

My Review of Crown Nissan:
A pleasant experience. I was treated with quality customer service. My first purchase of a Nissan vehicle. I am very pleased with my Nissan Titan. I highly recommend this dealer.

Gerald Bell

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dabghouse
8/24/2011 1:32:53 AM

Overall Score: 1 Star Rating   1.0  

Reason for Visit: Sales (Used)

I recommend this dealer: No

Employee(s) Dealt With: Auvalo Mason, Clyde Baskin, the Service Dept, the Asst Used Car Manager, Bob Cruthirds and even Bob Roper!

My Review of Crown Nissan:
I am not pleased with my experience at Crown Nissan, Hoover AL at all. This was my fourth and final purchase from this dealership in under 10 years. I bought a USED car June 2011 and less than 30 days later this vehicle required MAJOR mechanical work. When I approached the management staff I was informed - that this is what I get for purchasing a vehicle with high milage and an expired warranty. I was degrated for being a woman and talked to as if I was something under the bottom of one of the managers in particular shoe. I even went as far as speaking to one of the owners and was also advised that a deal is a deal. They werent going to assist me at all with the $2k in repairs and this is exactly why they make you sign their contract while being video taped. They can replay you getting screwed repeatedly! Loyalty doesnt count here and their customer service is low budget. My other three purchases were good enough for repeat business because their sales staff is top rate but wouldnt you be too, if you worked on commisson? The upper management team, is however a different story all together. They sit in a climate controlled office with a comfy chair all day, smile for the cameras and treat customers like they dont matter. Im not normally one to complain but this experience was the worst. If I wasnt already shaken from the wreck which totaled my third purchase, this one was a complete disgrace! Do not believe the misadvertising of "quality used cars and we will take care of you when you need it" - its all, L-I-E-S!" They dont take care of you - they just want that check from your finance company...

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Response from: Crown Nissan
Added: 9/28/2011 2:03:29 PM
The Crown Nissan management staff thanks you for your repeated business over the last 10 years. We apologize that this last purchase did not meet your expectations. We have reviewed your feedback with all staff involved. Again, thank you and we look forward to any opportunity to earn your business again in the future.

Reviews 11-20 >>