Crown Toyota

Reason for Visit: Sales

I recommend this dealer: No

My Review of Crown Toyota:
I called the Crown Toyota Dealership and spoke to an Internet salesperson and explained that I would like an emailed quote with breakdowns and an out-the-door price, but she never got back to me by phone, nor did she send me an email. She did not seem interested in dealing with me at all; apparently she did not want to deal with a knowledgeable shopper. I was not surprised that she never emailed me a quote or even sent me a thank you response. Bad shopping experience and poor customer service. If asked, I will steer people away from Crown Toyota.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Crown Toyota:
Four days after I bought a Toyota Sienna, I get a call from Stacey Alexander telling me they made a mistake on the contract that had been executed and they wanted me to re-write it. As explained to me, the $750 manufacturer's rebate (to be used as the down payment) that was represented to me in the contract didn't exist. I was supposed to execute a new contract and pay an additional $750! I guess Ms. Alexander believed that the no "cooling off period" only applied to the consumer and not the dealer. As I explained to Ms. Alexander, the executed contract as well as the new forms sent to me gave me the option of not writing a new contract. So I opted not to re-write the contract and let Crown Toyota deal with the manufacturer for the rebate. After being accused of dishonesty (yes, car dealers give lessons in honesty) they returned the check to my credit union and tell me they can't process it because of some B.S. about the rebate issue. I offer to give them the vehicle back and magically the rebate issue is cleared up. Not a pleasant experience!

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