Crystal Auto Mall

Reason for Visit: Service

I recommend this dealer: No

My Review of Crystal Auto Mall:
I have been ROBBED by Crystal Auto Mall and will never purchase from that dealer again. I've purchased 2 vehicles (valued customer) from that dealership and a family member as well purchased 2 vehicles from same dealership. Every time I go for service with my prepaid maintenance plan there is always something wrong and they want over $1,000. to replace.
My current issue I purchased a certified 2002 Toyota Sequoia with an extended warranty. The transmission is now gone at 100,700 miles. I didn't expect for my certified and so GREAT Toyota brand vehicle transmission to be shot at 100,000 miles. Of course they tell me my extended warranty is expired at 100,000 miles and it's over $6,000. to replace. The vehicle already had over 42,000 miles when I purchased it. I've paid for an extended warranty and the manufacturers' warranty which the dealer is double dipping because now both warranties only cover 100,000 miles. The dealer sold me the warranty it was never explained I only had 56,000 miles left to go.
To top it all of, the dealer is doing me a favor by giving me 10% off. How Great! Now I have to use my mortgage money to pay for my vehicle to get back and forth to work and still complete the remainder of the car payments.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Crystal Auto Mall:
The service dept of Crystal Auto Mall is a rip off.

They charged me $786.11 for replacing a (towed) 4Runner starter.

After the fact I checked with Muller Toyota and James Toyota, they quoted me $435 and $555, repectively.

I asked Crystal why is the excessive pricing, they say they don't have to explain to me under NJ laws. I asked them why charged me $477 labor for a 2 hour job, they said they are not required to explain under NJ laws.

In short, it's a rip off, do not go there unless you have extra cash to burn.

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