Crystal Auto Mall

Reason for Visit: Service

I recommend this dealer: No

My Review of Crystal Auto Mall:
I had one extremely bad experience with Crystal Motors service when I first purchased my Toyota Celica in 1990 (purchased from a different dealer). yes -- 19 full years ago -- and from reading all of these very negative reviews about Crystal's service, I can see nothing has changed. I went there to have my premium sound system repaired due to a shorting out of one of the speakers causing a high-pitched squeal. Although the service department was friendly, they had absolutely no idea what was wrong, and spent a large amount of time systematically replacing each component of my system, until one of the workers found an exposed wire causing the short. BUT -- while doing the work, they CUT the wires to my alarm device, which would no longer work correctly afterwards, and all they did was give me credit for work at their shop. THEN, to top it off, knowing I would rate them badly, the repair manager offered me a free oil change if I would let HIM fill out the rating form !! (I didn't take the bribe, and actually called Toyota to complain, but they did not include the info about the bribe...). Crystal has not changed .. and I have not gone there since for service. And, BTW, my 1990 Celica is STILL ON THE ROAD !!! I love it !!

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Reason for Visit: Service

I recommend this dealer: No

My Review of Crystal Auto Mall:
Horrible Dealership

Won't Take Responsibility For The Damages They May Cause To Your Car.

Mechanics Suck & The Manager Knows It So He Tries To Cover It.

Also Meet A Few Sales People Who Left The Dealership Due To The Poor Quality They Treat Their Cars On The Lot With.

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Reason for Visit: Sales

I recommend this dealer: Yes

My Review of Crystal Auto Mall:
Pay close attention to what you are buying...

I got a CPO 08 Mazda 3. Missing shifter knob, owners manual, small interior pane. They push window VIN etching for $200 which is free by the police. Finance dept is real sneaky (tried pushing for an APR 4 points over prime rate).

Broken promises by sales, no reactions from complaints

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Reason for Visit: Service

I recommend this dealer: No

My Review of Crystal Auto Mall:
I have been ROBBED by Crystal Auto Mall and will never purchase from that dealer again. I've purchased 2 vehicles (valued customer) from that dealership and a family member as well purchased 2 vehicles from same dealership. Every time I go for service with my prepaid maintenance plan there is always something wrong and they want over $1,000. to replace.
My current issue I purchased a certified 2002 Toyota Sequoia with an extended warranty. The transmission is now gone at 100,700 miles. I didn't expect for my certified and so GREAT Toyota brand vehicle transmission to be shot at 100,000 miles. Of course they tell me my extended warranty is expired at 100,000 miles and it's over $6,000. to replace. The vehicle already had over 42,000 miles when I purchased it. I've paid for an extended warranty and the manufacturers' warranty which the dealer is double dipping because now both warranties only cover 100,000 miles. The dealer sold me the warranty it was never explained I only had 56,000 miles left to go.
To top it all of, the dealer is doing me a favor by giving me 10% off. How Great! Now I have to use my mortgage money to pay for my vehicle to get back and forth to work and still complete the remainder of the car payments.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Crystal Auto Mall:
I have brought my car here for service twicw and it has never been serviced properly. I have had to bring it back because the tires were not balanced properly. They do not seem to know what is wrong with the car and I am never satisfied that it has been repaired correctly.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Crystal Auto Mall:
Never go there for service. Rotated tires wrong and caused my alignment to go off. Promised to do a PCM update but it was never done. Price is high.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Crystal Auto Mall:
went there to buy CPO Mazda. No courtesy what so ever, they treat customers like piece of shi*.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Crystal Auto Mall:
I have taken my car to Crystal Auto Mall twice for warranty work and both times have had poor experiences.

The first time was for a check engine light for a 2-3 month old car. While they determined that the check engine light was a false positive and updated the software, they also dented my car while they had it.

The second time I took my car for service it was to have my display replaced because it failed to work in cold weather. Day one they determined they need to replace the display and said they would overnight it, Day Two after no part arrives they say it will be there the next day, DAY THREE when still no part arrives they tell me they have no idea when they will have the part and I should come pick up my car. When I picked up my car I spoke with the Mazda Service Manager, Carlos, in which he claimed they had no way of know that Mazda USA had this part on back order. I complained it was difficult for me to keep coming back to the deal to get this problem resolved and his response was some to the effect of "Well you don't have bring the car to us, you can go to any Mazda dealer in North America"

Now fast forward a month and a half later and I'm still not sure if my display will work tomorrow morning when I go to start my car because when I brought the car back and they promised once again they would have the part, they didn't and they claimed the rebuild the display at the dealer. Only time will tell if my display will work, but I would highly recommend avoiding Crystal at all costs. These experiences make that more expensive Acura I passed up look very appealing simply for the customer service they would provide.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Crystal Auto Mall:
The service dept of Crystal Auto Mall is a rip off.

They charged me $786.11 for replacing a (towed) 4Runner starter.

After the fact I checked with Muller Toyota and James Toyota, they quoted me $435 and $555, repectively.

I asked Crystal why is the excessive pricing, they say they don't have to explain to me under NJ laws. I asked them why charged me $477 labor for a 2 hour job, they said they are not required to explain under NJ laws.

In short, it's a rip off, do not go there unless you have extra cash to burn.

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