Crystal Automall

Reason for Visit: Sales (New)

I recommend this dealer: No

My Review of Crystal Automall:
Salesman exerted lot of pressure on me to make a deal the same day. Refused to show me the Costco price unless I agreed to buy. This was after he had promised me to show the price after the test drive. Manager also sided with the salesman. Very untrustworthy. Not recommended.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Crystal Automall:
Brought in my Avalon for some warranty service and was pleasantly surprised by the positive experience. My concerns were addressed. In some cases parts needed to be ordered. I was kept informed on the arrival of the parts and within a week things were as good as new. I was even provided a loaner car while the car was being repaired. I am happy to report that I received good service from Crystal eventhough I did not purchase my car from them.

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Reason for Visit: Service

I recommend this dealer: Yes

My Review of Crystal Automall:
Very professional! Had my truck ready when I asked and no surprise expenses when I picked it up. Not to mention the whole staff was courteous. Best Toyota dealer on the east coast!

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Crystal Automall:
Very high prices. rude staff and representatives. Did not want me to leave when I found the prices were high. Continuosly asking me for credit card to show my commitment to purchase. Manager offered a price and when I asked him to calculate the finance rates, went in the back office to come and tell me that offered price was not possible and I have to pay sticker price which was 15% more than invoice. I walked out without buying the car. Toyota may be great cars but have bad dealers!!

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