Reason for Visit: Service
I recommend this dealer: No
My Review of Crystal Chrysler Center:
Horrendous service, if you could call it service. We spend the winter near Palm Springs, about 50 miles away from this dealer. The first of December, our truck was pulling hard when braking; they said it was the power steering pump, then demanded $600+ up front to order the parts--a pump and some hoses. It took a week for the pump to arrive & they didn't call us. We called them. They said they didn't have our local number--when we'd given them both cell and land line numbers (and did a 2nd time). Anyway, they'd failed to order the hoses & said they'd call when they came in. After more than a week we called again & they claimed--again--that they didn't have our numbers. By then it was the Saturday before Christmas. We got up at 430am to be there at 7 and after 5 hours on the lift they discovered the hoses were the wrong ones. Gave us a rental car (oh wow, they paid for it--a real piece of garbage Chevy) and sent us home, promising they'd overnight the parts (why couldn't they do that the first time?) and have us back on the road the Tuesday before Christmas. On Monday they called, saying it was ready, so again my husband got up in the dark to drive there & get the truck. By the time he got home that night it was leaking hydraulic fluid all over the engine compartment. We took it back to them on Christmas eve day & got yet another rental car, then went back again 2 days after Christmas to get the truck. In all this, the service manager couldn't manage to make eye contact with my husband or even get up from his desk. Our truck was unsafe to drive for more than 3 weeks, during which time I had to rent a vehicle to take on a business trip; of course, they didn't give us any consideration for that, nor did they give us anything like a goodwill discount on any of the "work" (if you can call it that) that they did. They ruined my husband's Christmas eve--after getting up at 4 am, driving for hours, getting back in dark, he was a wreck and basically went to sleep at 7 pm. Needless to say, we won't be dealing with these people again, and if you know what's good for you, you won't either.
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