Cumberland Valley Motors

Reason for Visit: Sales (Used)

I recommend this dealer: No

My Review of Cumberland Valley Motors:
My husband and I purchased a used car (2007 Chrysler Sebring) for our son 08/03/09 from Cumberland Valley Motors, CVM, in Mechanicsburg, PA.

Within 24 hours we noticed the brakes squealed/squeaked excessively and called CVM to report this. CVM told us to keep driving the car as there was rust on the brakes due to the car sitting in the lot prior to being sold. The squeal became worse.

We contacted CVM again and they agreed to check the car. They stated that “this was a machine and things happen and what did you expect.” They did agree to look at the car and did some adjusting to the brakes. The squeak/squeal was still apparent but not as noticeable.

On 09/11 the rear window fell into the car when the automatic window button was simply pressed. We had to pay out of pocket to have this repaired. We actually had to have the window repaired a second time as it fell down into the car the next time it was used. The repair shop- a Philadelphia Chrysler dealership- also noted that the air filter was cracked and told us that CVM had to have known these defects upon sale to us.

CVM opted not to cover our cost of the rear window repair or to fix the air filter as they deemed all of this “cosmetic”. CVM then opted to not to take nor return multiple telephone calls and messages.

There is something very wrong with not standing behind your product and not treating a customer with respect. I did not feel CVM was honest and their word meant nothing. There is no customer service.

On 11/4/09 I emailed the President of CVM. To date there has been no response.

I would never recommend CVM to anyone. After looking at other reviews it is clear that they have a long history of poor customer service and that we are far from the first customers to have had a very negative experience with them.

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Reason for Visit: Sales

I recommend this dealer: No

My Review of Cumberland Valley Motors:
I regret ever setting foot in CVM Dodge. They sold me a car that was in need of several thousand dollars of repairs. They lie about their warranty and they do not return telephone calls. I am so sorry I ever purchased a car from them. I should have known that they were deceitful people when they laughed about another customer being locked out of his car. CVM dodge is located on Carlisle Pike in Mechanicsburg. Search results include CVM and cumberland valley motors. I have many complaints with their service department and their sales department. I find it loathesome that they would try to get me to spend another thousand dollars on an extended warranty when they cover NOTHING. Two days after I bought my car the check engine light went on. They have ignored me hoping I would go away before my warranty expires. They are dishonest. Do not buy a car there. It is not a deal.

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Reason for Visit: Service

I recommend this dealer: No

My Review of Cumberland Valley Motors:
It took this sorry excuse for a dealership 5 weeks to do a simple sunroof repair. It took them 3 weeks to get parts ordered. They put a 3 inch scratch in my passenger rear quarter panel (down to and in some spots THROUGH the primer) and refused to have the quarter panel repainted, they only offered to have it simply painted over. I opted to keep the scratch. The service people treated me like garbage every time I went in there. I once had to stand and wait for 10 minutes before I was offered help. When I actually asked for help, I was ignored or asked to wait while they went in and had personal conversations with the service people that were in the garages. They also put large black grease stains in my nice tan headliner.

I have also dealt with the sales department. They treated my girlfriend like a ditzy airhead who knows nothing about cars, when in reality she knows a great deal about them. The salesperson I dealt with tried to put me in a car that I clearly did not want.

I will never return to CVM and would not even recommend it to my worst of enemies. I have found a small shop in Mechanicsburg (Floyd's) and have had a few positive experiences there. I have also had positive experiences with York VW and would recommend them. Please learn from my bad experience and stay away from CVM.

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