Curry Subaru - Service Center

After 10 years of loyalty I've given up on this dealership only because of the service of the service dept.'s declining performance and what I perceive as a policy of getting you to pay for things dealership only because of the service of the service dept.'s declining performance and what I perceive as a policy of getting you to pay for things you may not need or not need as soon as they say you need them. Feb 28 2024 I went in for an oil change and inspection. Asked them to check on a heat shield rattle and a rear end noise. The advisor came back and told me the tech found a laundry list of what I needed. Total Cost a whopping $2,617.14! I told my advisor I declined those 2 and I authorized the rest. Then my advisor comes back and tells me he he may be able to get me the rear wheel work done at no cost, customer loyalty program benefit, but I'd have to get the plugs done. Sounded good right? I get a $1200+ job done for free if I spend $500 for the plugs, I save $700. So I went for it. Now the bad news. The rear end noise they told me the wheel bearing replacement would fix did absolutely nothing. The noise persisted unabated. Then I brought it back . I get a call telling me it was the muffler. So they replaced that. Noise is still 85% there! The reality is that this problem is clearly out of the scope of the expertise of the current service department staff to diagnose and fix. However, after this last fiasco, my confidence and trust in the service department has eroded to the point of no return, and after being a loyal customer for about a decade. More

Phil epitomizes honesty and trustworthiness in every interaction. With unwavering integrity, Phil ensures that every aspect of my car service experience was transparent and reliable. His dedication to p interaction. With unwavering integrity, Phil ensures that every aspect of my car service experience was transparent and reliable. His dedication to providing accurate information and honest recommendations reflects his commitment to customer satisfaction and loyalty. Phil's genuine concern for the well-being of both me and my vehicle sets him apart as a trusted advisor, making every visit to Curry Subaru a reassurance of quality service and peace of mind. More

Excellent and efficient. The waiting area was well appointed, and the vehicle was quickly serviced. The waiting area was well appointed, and the vehicle was quickly serviced. More

They were very friendly and helpful in providing the information for the service and keep me informed informed about the progress of the service. information for the service and keep me informed informed about the progress of the service. More

I always bring my car to Curry Subaru for service. I find the service team very professional and helpful. I find the service team very professional and helpful. More

Made an appointment. Went in on time. Vehicle was done when promised. All work was done to my satisfaction. Went in on time. Vehicle was done when promised. All work was done to my satisfaction. More

They always deal with my car promptly. The only time something wasn't right with the service they corrected it immediately. The only time something wasn't right with the service they corrected it immediately. More

Always friendly, fits you in when needed in an emergency. Service is always done right Service is always done right More

Everyone is polite, friendly, and professional. They did the job faster, so I didn’t wait that I thought. They did the job faster, so I didn’t wait that I thought. More

Service was prompt and well done, helpful workers, especially Phil Grimaldi. I'm always happy to get my car checked at this location. especially Phil Grimaldi. I'm always happy to get my car checked at this location. More