Cutter Dodge Chrysler

Reason for Visit: Service

I recommend this dealer: No

My Review of Cutter Dodge Chrysler:
Please forward this message to the office of the Cutter Owners. Your policies at the service dept are very inefficient. I came in to get a key programmed and was told I would have to make an appointment and leave the car for the day. It should be a 10 minute job. Why can't your appointment system be made efficiently and set up appointments when they can be serviced for in and out service? That is better for the client and would bring more business to you. It's simple business operations management. This kind of service is steering me away from the new Chrysler 300 and toward the Acura dealer where they have efficient customer oriented service.<br>

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Reason for Visit: Service

I recommend this dealer: No

My Review of Cutter Dodge Chrysler:
Took two weeks to replace my Ujoint and radio. No loner vehicle or rental car, only willing to reimburse for 5 days of rental. Reimbursement would take 4 weeks. Wouldn't return my calls. When parts finally came in I wasn't even first in line to be worked on.

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