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DARCARS Chrysler Dodge Jeep RAM of New Carrollton

3.3

53 Lifetime Reviews

8100 Annapolis Road, New Carrollton, Maryland 20784
Call (301) 459-6800

Latest Reviews

May 13, 2017

"Worst customer service EVER!!!"

- Glock0077

Isaac, Benjamin, and the GSM of sales are the worst to deal with! I purchased a $52k 2017 Dodge Ram from them that had some light scratches on it. They were supposed to pick my truck up from my work on the Monday after I purchased it and never showed up, no phone call, nothing. I went up to ask what was going on and they said they could do it the following Monday. That Monday came and finally after calling and getting in touch with Benjamin he showed up at 145p to pick up my truck. He brought it back at 4 and said they could only do an estimate on it and it was scheduled for the following Tuesday. I asked several times, so you will come get my truck ok Tuesday and fix all of the scratches along with the fender flare that had a gap in it, along with the interior trim piece that was missing. Benjamin assured me that he would personally pick my truck up that Tuesday and take care of it. Again, no one showed up! That evening the manager of the body shop where I work personally fixed my truck minus the missing interior piece. This was now going on 3 weeks since I had purchased my truck. This is not how you treat a customer who just buys a new vehicle from you. If you say you're going to do something then follow through. Still after all this trouble NOTHING was done to compensate me for wasting my time! This is the worst dealership that I've ever dealt with and would never recommend buying a vehicle from them. Take my advice and go somewhere else to purchase your vehicle. Another issue was they were supposed to pay off my old truck within 10 days. At the 15 day mark I asked what was going on with that and why it hadn't been paid off yet. I got the usual I'm not sure what's going on response. I did not pay a truck payment for my old truck that month because it was supposed to be paid off before my payment was due so again they (Olu) dropped the ball. Highly disappointed in the horrible customer service I received and how they treat people.

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Employees Worked With

Isaac, Benjamin, Daniel, Olu

April 25, 2017

"Shopping for a car "

- Please

Thanks to Rhonda Hughes for her time and patience with me while I was deciding on what car to purchase she was very helpful in my decision making

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Employees Worked With

Rhonda Hughes

April 25, 2017

"Service I would like to come back to!"

- ShawntayBetter

Would like to give a million thanks to Ronnie Hughes for helping me find the right truck for my big family she did a great job with helping me pick it out I would definitely recommend her to my friends and family to come see her! Thanks again Ronnie:) Better and Johnson Family

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Employees Worked With

Ronnie Hudges

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Photos & Amenities

  • Shuttle Service
  • Customer Lounge Area
  • Great Restaurants in Walking Distance
  • Free WiFi
  • Free Coffee
  • Cable TV
  • Television
  • Vending Machines
  • After Hours Drop-Off
  • Authorized Accessories Store
  • Authorized Parts Store
  • Automated Car Wash
  • Children
  • Express Service
  • Free Drinks
  • Pet Friendly
  • Quick Lube
  • Rental Car Service Onsite
DARCARS Chrysler Dodge Jeep RAM of New Carrollton, New Carrollton, MD, 20784