"Ripped off "
I bought a new Dodge Journey last year and the transmission went out. I took it back to the Dodge dealer they told me even though it is on the recall list and under warranty I have to pay for 4 hours of labor . I would not recommend DARCARS Dodge to my enemies .
"Excellent customer service"
5 star experience. The entire staff was polite, courteous, and professional. They got me a great deal on new Jeep and I couldn't be happier. From what I understand they are currently under new management, so if you haven't been there recently it's time to check it out! Our sales guy was the absolute best. I recommend asking for Sergy, he was knowledgeable, very willing to assist us w/ any concerns or questions, and made us feel very at home. The finance guy was also extremely helpful. Mr. Marin worked with us to get our financing just right on a very tight budget. He was experienced and also made us feel very comfortable while we were there. Overall, we had a great experience and would highly recommend to our friends.
Sam Dayya did his job and sold me a car and he did it well. Another dealership had the exact car I wanted down year, make, model, engine, equipment, and color, but it goes entirely to Sam's credit that I ended up buying another new car that matched only half the criteria and probably paid more than I intended (mainly due to buying a 2016 vs. 2015). Henry Marin in finance is the epitome of cool - not to be frazzled, confused, rushed, or irritated in any way. Ramin Robinson always looks though he came straight off the cover of GQ magazine but is personable, responsive, and - due to the bullpen-type desk arrangement for the management team - very accessible (not sure if he set it up that way). This dealership SELLS CARS. The prep-shop was busy to the point of being backed up so they missed a few things - the rear window still showed evidence of the process of being installed, the tires were pumped up to 50 psi (which they appear to do at the factory though the sticker says 32), and I received supplementary manuals for optional equipment that I didn't get. I also got stripes, which I didn't want and didn't have to pay for, but they came off really easily (they're electrical tape is what they are) and I returned them to Ramin to be reused. Why isn't Sam listed below?