DARCARS Nissan

Today, I took my Sentra to Nissan Darcars for a technical problem. Mr. Nelson Meza immediately solved my car problem. Thank you very much for the quick resolution. problem. Mr. Nelson Meza immediately solved my car problem. Thank you very much for the quick resolution. More

I took my car in for a differential fluid change and a checkup. They mentioned that the vehicle made noise while being tested. They were aware of the noise prior to this service but did nothing about it. checkup. They mentioned that the vehicle made noise while being tested. They were aware of the noise prior to this service but did nothing about it. I'll have to pay a diagnostic fee to figure out what's causing the noise. After giving the mechanic permission to complete the diagnostic test to inform me about their findings, the only thing they can think of is whether it could be the transfer case or the wheel bearings. Which one is it? As a certified mechanic, you should be aware of what it is. and running the diagnostics would confirm that it was the problem you may have had in mind. My husband and I asked to speak with the mechanic who worked on the vehicle. We were denied speaking with the mechanic because the manager stated that it was against Nissan policy. That is absurd. If customers declined to not bring their vehicles to the service department at Darcars Nissan, everyone will be out of work. We need you just as much as you need us to keep the Nissan dealership afloat. No one is technically purchasing cars at the moment. So, it’s up to the service department to bring in the revenues. My car noise issue is still not resolved. More

I still hate that the dealership that used to be on Old Georgetown near Pike & Rose closed. This location and its customer service are very mid. It’s not very welcoming, some of the guys are friendly, but Georgetown near Pike & Rose closed. This location and its customer service are very mid. It’s not very welcoming, some of the guys are friendly, but I always feel mislead every time I go. I recently took my car in for an oil change. I made the appointment online and selected to get a loaner so I could get to work on time. However, when I got to the dealership I learned that they actually don’t have loaner vehicles and I’d have to walk over to Toyota to get a rental. The only car they had available cost $100 for the day. Absolutely not! They really need to update their online booking system to reflect what they do and do not have so that people can plan accordingly. Furthermore, if you have to continue dealing with these people because they are the only Nissan dealer in town, I encourage you to always check their website for service specials. The Nissan service techs will NEVER tell you about the online coupons. You have to mention it! And make sure to mention the coupon BEFORE your service because they will try to act as if they can’t change your paperwork if you mention the coupon after your service is complete but not yet paid for. This what I’ve experienced in my last few years of dealing with them. More

Excellent service. Mauricio and Hugo were very helpful and even went out of their way to make sure things went smoothly throughout the car purchase process. Highly high Mauricio and Hugo were very helpful and even went out of their way to make sure things went smoothly throughout the car purchase process. Highly highly recommend DARCARS Nissan of Rockville. Ask for Mauricio or Hugo for guaranteed great service! More

I brought in my 2016 Nissian Rogue to get my front brake pads and rotors to be replaced. Thanks to Gio, he was able to help me by kindly arranging a shuttle so I can do my work from home. Gio was a great he pads and rotors to be replaced. Thanks to Gio, he was able to help me by kindly arranging a shuttle so I can do my work from home. Gio was a great help! More

If you are getting your vehicle service at this dealership, make it a point to see Angie Njuki. She gives your vehicle the full attention with fill honesty and transparency. She is the reason that dealership, make it a point to see Angie Njuki. She gives your vehicle the full attention with fill honesty and transparency. She is the reason that I am a return customer. After many years, I am still as satisfied as I was for my first service. More

The DARCARS Nissan dealership in Rockville MD not only had the vehicle I wanted, they treated me very well, and even at this time of vehicle shortage, I received a good deal on my 2022 Pathfinder. Ramin R had the vehicle I wanted, they treated me very well, and even at this time of vehicle shortage, I received a good deal on my 2022 Pathfinder. Ramin Roshan and Yashar Aliyarzadeh answered any question I asked and addressed all concerns I had. They worked hard to ensure that my trade got me a fair deal - the dealership manager had a hand in giving me a fair price for my trade in. I could not have asked for a better group of people to work with me when I was a little stressed about spending 10's of thousands of dollars. I also got a good rate on the loan that the Nissan Dealership offered me. Even the Finance Manager, Jason Ku, was helpful and easy to work with. Great staff! Ramin took me to the Service Center to meet some of the staff and have any questions I had answered by the correct staff member. Hard to imagine a better vehicle purchase experience. More

I was denied warranty coverage on my 2018 Altima by DARCARS Nissan of Rockville,MD. My engine got a hole in it and I have 58,000 miles on it but the dealership said warranty did not cover it despite t DARCARS Nissan of Rockville,MD. My engine got a hole in it and I have 58,000 miles on it but the dealership said warranty did not cover it despite the warranty suppose to cover it until 60,000. The service clerk Gabby was very helpful and professional but it was out of her hands. I ; therefore, wanted to try to trade it in but because it is still being financed I was having a hard time. The sales team at DARCARS only contacted me twice to say they were trying to find a finance company. I waited several days without any more contact from the Nissan sales team. Each time I called I was put on hold or given the run around. I therefore had to get my vehicle towed back to my apartment and will be doing a voluntary repossession of it because I refusé to make payments on a inoperable car, .I am very disappointed in the sales team at DARCARS and will make sure others know how I was treated. I have always owned a Nissan since 1988. I will never get another island again… Sent from my iPad More

We have a new friend! Through the decades, we have bought many cars. But over the past two days Mohsen Pourdarvish, our sales agent, guided us through a very different type of buying experience in th bought many cars. But over the past two days Mohsen Pourdarvish, our sales agent, guided us through a very different type of buying experience in these very difficult COVID times. He very patiently and respectfully explained that the cars that we wished to explore were not to be had - as they were "in transit" and would arrive at the dealership maybe in November. He suggested, instead, to test drive a Nissan Leaf, they had on hand, with very low mileage. The following day, at the prearranged time, we returned to the dealership to close the deal for the very same vehicle. This is where Mohsen shone as one of the most decent people we had ever met. We encountered a few difficulties, but under his leadership, he garnered the support of the rest of the day's team to make sure that both he and we were satisfied. Thank you to our new friend. (And a special thanks, as well, to Hugo Cantero for his special kindness!) More