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DARCARS Toyota of Silver Spring - Service Center

3.5

73 Lifetime Service Reviews

12210 Cherry Hill Rd, Silver Spring, Maryland 20904

73 Reviews of DARCARS Toyota of Silver Spring - Service Center

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February 13, 2017

"Mal servicio"

- Juanca19

Just to say that until now no one communicates with me about the problem of my car that incidentally now has more problems, a penalty to buy in places like this where the customer is not given due attention

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Overall Experience
Recommend Dealer
No
Employees Worked With
Elam morales
Feb 13, 2017 -

DARCARS Toyota of Silver Spring responded

I am sorry for our poor communication. I would be happy to help assist. Please email me directly at jdobson@DARCARS.com. Thank you - Jammie

December 25, 2016

"Mal servicio"

- Juanca19

Compre un carro nuevo hace 4 meses y me esta fallando,cuando lo llevo a chequeo me dicen que es error de computadora y luego me falla de nuevo

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Quality of Work
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Overall Experience
Recommend Dealer
No
Employees Worked With
Elam morales
Dec 27, 2016 -

DARCARS Toyota of Silver Spring responded

Hola! Lo siento por todo. Si puedes, por favor mandame un email a jdobson@darcars.com. Yo te quiero ayudar. Garcias

December 15, 2016

"excellent service and service advisor!"

- nkechi

bought my toyota camry from this dealership and i have always received impeccable service whenever i have brought my car in to be checked. i usually deal with service advisor shawn reynolds and i have to say he is the best by far i have worked with. he is always pleasant and attentive to ensuring i get the service i brought my car in for. even when i brought in my rav 4 for concerns i had with my car, he ensured i was satisfied before i left. because of his behavior and pleasant customer service skills i will continue bringing my car to darcars. also i usually have contact with dennis martin first when i bring my car in and he has never been unpleasant for a day. i think what is so great about this dealership is that they have 2 very pleasant staff in shawn reynolds and dennis martin. i highly recommend this service department. compared to the toyota dealership in bowie, darcars of silver spring is the best.

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Recommend Dealer
Yes
Employees Worked With
shawn reynolds
Dec 16, 2016 -

DARCARS Toyota of Silver Spring responded

Wow! We are happy to hear our team can always make your visits out of this world. Thank you so much for sharing. Let us know if you need anything, we will be happy to help!

October 07, 2016

"Good customer service"

- girlwithcar

Jose was wonderful. He was able to help me understand the type of work that my car would need and made me feel comfortable with having my car serviced there.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jose Adon
Oct 08, 2016 -

DARCARS Toyota of Silver Spring responded

Thank you so much! We are so happy to hear this!

October 02, 2016

"Unsurpassed Service!!!'"

- MsPrycw

Jose has always made me feel like I'm his only customer in a very busy service center. I have grown to believe and trust what Jose shares about the necessary services my Toyota may require. I have come to expect the same level of service bar none across the board from all Darcars staff. He certainly has set the bar high and for that I will continue to be a patron of DarCars as I have since 2001. Do yourself a favor and ask for Jose when at DarCars on Silver Spring.

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Recommend Dealer
Yes
Employees Worked With
Jose Adon
Oct 03, 2016 -

DARCARS Toyota of Silver Spring responded

Fantastic! Thank you so much for sharing this with us! We are pleased that Jose was able to provide you the service that you deserve!

September 24, 2016

"'service'? not so much"

- Disgruntled

If service after the sale is important to you, do not consider buying a car from this dealership for even ONE minute. I have a 2003 Prius, and it's the second car I've bought here. The check engine light came on, and when I called to schedule a service appointment they told me a week and a half later was the SOONEST they could see me. They said that as long as the light's steady and not flashing things are fine, but if it starts flashing pull over immediately. Luckily the light stayed steady. When I brought the car in, they told me (after I had been there for more than two hours) that they couldn't fix the car because they didn't have the part in stock. I asked how that could be, considering they're a dealership and they said they don't have space to keep all parts in stock. I made an appointment to come back for a second time, which was today, sept 24. THEY DID NOT HAVE THE PART. The service representative (and I use the term loosely) placed the order for the part, but did not bother to check to make sure the part was, y'know, actually in stock. I spoke to,the dealership manager on duty. He did make an offer that they would come to my home and pick up my car and repair it, but with the length of my commute and the time I would get back home that wasn't feasible. I asked for the name and phone number of the district manager responsible for the dealership. The manager's response? He couldn't give that information to me because it's 'against policy.' YOU HAVE BEEN WARNED. BUY AT YOUR OWN RISK. P.S. I want people reading this to know that when I receive excellent customer service I ask to speak to the manager of the person who has provided that service so I can commend them. I am not someone who is limited to complaints only.

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Recommend Dealer
No
Employees Worked With
Mr. Bong
Sep 26, 2016 -

DARCARS Toyota of Silver Spring responded

Thank you for reaching out to us! If you don't mind, please email me at jdobson@darcars.com. I would like to assist. Thank you in advance - Jammie

September 21, 2016

"Quality service and experience"

- nsarma22

After visiting multiple locations in the Montgomery Country area, I was relieved to finally find Jose. Although the DARCARS Toyota of Silver Spring location is VERY busy and chaotic, Jose remained calm and friendly the whole time. He helped to understand my situation, and get me what I needed in a timely fashion (one day turnaround). I would highly recommend working with him for your service needs. I will be going back to see him again.

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Recommend Dealer
Yes
Employees Worked With
Jose Adon
Sep 21, 2016 -

DARCARS Toyota of Silver Spring responded

We truly appreciate your wonderful words and business! Thank you for sharing this with us. Let us know if you need anything or have any questions. Looking forward to seeing you again soon!

September 13, 2016

"Excellent Service"

- girlwithcar

Being a woman and not knowing much about cars, Jose was able to explain to me and help me understand the type of service that my car would need. He had great customer service skills and was able to make me feel comfortable with my car being serviced here.

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Jose Adon
Sep 20, 2016 -

DARCARS Toyota of Silver Spring responded

Thank you so much for sharing your wonderful review! We are thrilled our team was able to assist. Let us know if you need anything. Look forward to seeing you again soon!

September 13, 2016

"service on 6/28 and purchase of car for son"

- Dana123

Service from Jose Adon was great. He always kept us informed on updates. Would go back.. Purchased a car for son Ethan has been great to work with we have gotten 2 cars from him.. Thanks for the great attitudes from both guys we will definitely returned

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Recommend Dealer
Yes
Employees Worked With
Ethan Rossignol
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Other Employees : Jose Adon
Sep 20, 2016 -

DARCARS Toyota of Silver Spring responded

Thank you so much for sharing your wonderful review! Let us know if you need anything or have any questions. Look forward to seeing you again soon!

July 16, 2016

"Service Manager"

- Cmcconnell69

Brought our highlander in for service for a scheduled appointment for 1045 on 16 July. Came back at 1300 and David Misoi insisted our vehicle was in the shop and being worked on when it was clearly sitting outside where we left it at 1050. I went to the Service manager. Amir Gasmey who wouldn't even take the time to look away from his computer to look at me while I questioned if he could find out why our car had not been worked in yet. Who in the hell runs a SERVICE department ....which deals with customers........duh..... Customer SERVICE and doesn't even treat people with respect??????????? This is the 1st time in our 7 years we have received such horrible service. David explained the issue and we understand it was not his fault.... But the customer service manager needs to be trained in customer service.

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Recommend Dealer
No
Employees Worked With
Amir Gasemy
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Jul 18, 2016 -

DARCARS Toyota of Silver Spring responded

Thank you for sharing your experience with us. I am truly sorry to hear this, this is not the impression we want to leave you with. Please email me at jdobson@darcars.com, I would like to look into this some more and provide assistance. Thank you.

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