I went to DCH Audi to see what they had in used car inventory. I was originally looking for a Ford Edge, but seeing as they didn't have one that they could get in my price range I asked the salesman what they did have in my price range. He looked through his system and couldn't come up with anything when the manager hollered out to show us a 2005 Volkswagen Touareg that was on the lot. The salesman jumped up very eager to show us this car. Car looked nice outside and in, minor spots of use but nothing unexpected. The salesman and manager did their "number crunching" and pretty much did whatever they had to do to get us in this car. I thought it was great at first seeing as they dropped the price a bit and everything to get it in our loan range. Little did I know this car was no good. We got the car, loved it for about the first three months, ran fine and is a very strong and sturdy car just like we wanted. Went out to the car one morning and it wouldn't start. We thought we maybe just left a light or something on so we jump started the car and went on about our business. Car wouldn't start again when we left where we had gone. Long story short, I replaced the battery but continued to have the same problem a few days later. I called the dealership and asked what was going on and all they told me was "you didn't get the extended warranty so we can't help you." I argued with the service manager for a short bit and he agreed to look at the car but said he would give me two free hours of "diagnosis". I took the car and they Completely wasted two hours of my time doing something that should have only taken about thirty minutes then he wanted to charge me $125/hour to diagnose a car that they sold me not working. I told him no and went elsewhere and the car has been through three batteries and over $1000.00 worth of service and still does not start. THEY SOLD ME A LEMON! and did not want to do anything to help me. Now that I look back at it, they weren't ever helping me with price to begin with, they were just eager to get this car off of their lot and I was the perfect candidate due to having very limited loan parameters. I am now stuck with this car upside down on my loan and it has been nothing but money lost and headaches. I would not recommend this dealership to anyone Ever!
I Recommend This Dealer:
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