DCH BMW of Bloomfield

Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Flavio

My Review of DCH BMW of Bloomfield:
I am always treated well whenever I take my car in for service. I have had small problems with my car ranging from a light bulb outtage, to a flat tire, to a scheduled maintenance. I am always pleased with the work that they do here. I have also recommended others who have shared my same experience. Even if there was ever a hiccup along the way, the team there did everything in their power to correct any oversights (which had nothing to do with the actual servicing of my BMW). I would gladly recommend this service center to anyone who has a BMW. They are knowledgeable and treat customers in a very friendly and caring manner. It is also located in an easily accessible, convenient area. Very good team here.

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Reason for Visit: Sales

I recommend this dealer: Yes

Employee(s) Dealt With: Helen Ng

My Review of DCH BMW of Bloomfield:
This is my third new car purchase from this dealership. Buying a new car here is a no hassle experience. Professional salespeople like Helen Ng adds positively to this experience due to her respectful knowledge of the cars she is selling and amicable personality in working out a deal. The highly professional service department is another reason why I keep coming back. You can't get much better than this dealership. I have purchased many new cars in my lifetime. BMW of Bloomfield is, by far, the best.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Ozzie

My Review of DCH BMW of Bloomfield:
I have bought 4 BMW's from this dealer and their sales and service are tops. Prices are as good as anywhere or better than many, and the service department is efficient and courteous. I picked up my car from service one time and it got bird droppins on it after they washed it. It was too late to re-wash, so they offered to detail it completely at my convenience, which they did.

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Reason for Visit: Service

I recommend this dealer: No

Employee(s) Dealt With: Service advisor

My Review of DCH BMW of Bloomfield:
I had an oil change. OK. 1 week later, enginc service light is on.
Returned, was told that I had a broken clip, which had caused the sensor for the gas tank pressure to turn on light. A 5$ fix and a $125 diagnosis. Timing is suspicious.
At the same time I had some suspension issues to be checked out.
I was given a diagnosis and recommendation for repairs that was remarkably extensive suggesting suspension related repairs of $3200 + 200 for another belt that was "cracked" but not broken.
I took the same car a few days later to another BMW dealership ane had necessary(?) repairs done for $900. The following day the car passed NYS inspection with flying colors.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: Bernard

My Review of DCH BMW of Bloomfield:
I dropped my car for service. What an awesome experience. Although I did not buy my car from them, they treated me very professionally. Service is efficient, friendly and most importantly, very honest.

The only negative thing is I have to schedule an appt 2 weeks ahead in order to get loaner car. But this is common for any dealership.

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