DCH Freehold Toyota Scion

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gunther Wu, Vinny Vitolo

My Review of DCH Freehold Toyota Scion:
I gave the rating as it is because their service and their courtesy were excellent. The price could have been a little better since I was able to price it out a little better on the other dealers' website but they were more convenient for me to reach or to go to.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michelle Weber and Marc Beckerstein

My Review of DCH Freehold Toyota Scion:
I begain shopping on-line to narrow down my vehicle choices based on reliability and find pricing for new car and trade-in. Based on value based criteria like cost to own, reliability, and price, I narrowed it down to Toyota. Almost as an after thought, I did a search on dealers and found many negative reviews on Toyota dealers close to my residence in N. NJ. Upon reading this site on DCH and decide to give them a try. Marc patiently took me on 4 test drives to narrow down my choice further between RAV4, Highlander and Venza and 4cyl vs 6cyl. There was not pressure and no complaining throughout that 3 hour process.

The online experience was painless and helpful. Once I decided on Venza, Marc did a search of 100 mile radius for cars that met my criteria. He didn't try to sell me $2K to $5K of extra options that I didn't want, but did find me a lightly but nicely equiped car on the DCH lot, which helped with my trade in negotiation.

I got a no-nonsense quote on the new car be going through the internet in working with Michelle -- there wasn't a long process of haggling, the brought out a price that was very close to edmund's "what people are paying" price and when the sales manager offered to match my bank rate on financing (3.9%), discount a sun roof add on, and come up to the mid-range on my trade in value, I made the deal painlessly.

When I didn't buy that day (wanting the wife to come back and test drive in the AM, they didn't get uptight or pressure me). The wife did like the car, so we bought the next day, where Marc and Michelle worked really hard to get me in and out of the dealership on purchase day quickly and professionally. Lastly, the finance manager gave his pitch on extended warranties, but didn't hassle me when I turned them down. I didn't even bother shopping them vs these other dealers listed with the nightmare stories in the end. I might have left a little money on the table, but not worth the days of my life to kill myself and the dealer over $200 bucks. That said, I'm not sure I would have done better, since I got the price edmunds said people are paying. ALL in ALL, a great buying experience. In conclusion, the dealer would have gone out and found my a car w/in 100 mile radius or ordered one, if I wanted to go that route, but in the end found me a car on their lot that they were willing to deal on. The after market sunroof add on went flawlessly and the loaner experience from DCH was fantastic, very no hassle drop off and return.

From sales manager to staff, this dealership was top notch in my experience. Less than 2 days and I was done (after a week of internet research prior to that).

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michelle Weber and Beth and Livie Frink Jr.

My Review of DCH Freehold Toyota Scion:
My husband and I were in the market for a basic Toyota after being very satisfied with our Toyota Tercel which we had purchased in 1993 from DCH Freehold Toyota, and luckily got Michelle on the phone. I immediately responded to her direct and honest responses to my questions. She did not try to pressure me into buying anything extra and understood that I was in the market for a standard Toyota without frills. Other salespersons that I had spoken to at other dealerships were offhand and a bit off-putting when I explained my needs in a car. I realized that I had met a person I could work with. Today when we came to Freehold to finalize the deal, everything was explained to us step-by-step so that there was total transparency. Michelle was calm and friendly which was helpful as I was a bit nervous and sad to give up my car of 17 years. Beth was also a stabilizing influence working with us in re trading in our old car, and finally we saw Livie in the Finance Department who closed the deal professionally and to our satisfaction.

So thank you to all of the above. I would recommend DCH Freehold Toyota to friends and colleagues who are in the market for a car.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michelle Weber

My Review of DCH Freehold Toyota Scion:
As soon as I arrived at the dealership, I felt welcomed. Every one had a smile on and no one pressured me about buying a car. They made sure I took the car for a test drive and that I was one hundred percent sure that I will be happy with my purchase. I highly recommend this dealership.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Vinny Vitolo

My Review of DCH Freehold Toyota Scion:
Vinny was very helpful and professional in our dealings with him. Delivery was relatively painless. Much better than any dealings we ever had with Freehold Hyundai.

Toyota was honest and upfront with every detail they provided to us. Not like Freehold Hyundai.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Vincent Vitolo

My Review of DCH Freehold Toyota Scion:
I had a very pleasant at the DCH Freehold Toyota dealership. My salesman Vincent Vitolo was very helpful and friendly!! Also, sales manager Steven Yap was very sincere. I had a wonderful purchase at the DCH Freehold Toyota! If we need another car I will definitely go back there again!

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Brian Hyneman

My Review of DCH Freehold Toyota Scion:
Brian was honest, professional and a nice guy. Picked out a car and drove it off the lot about 2.5 hours after I got there including test drive, F&I, paperwork etc. Gary from finance was cool and the whole experience was about as good as it gets. Job well done and dealership well run.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: joe adorno

My Review of DCH Freehold Toyota Scion:
Joe was extremely helpful and friendly. He was knowledgable of the product and explained clearly the car to my son. My son is 16 years old and he took the time to describe safety as well as responsibility to him. I thought the overall experience was positive.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Vincent "Vinny" Vitolo

My Review of DCH Freehold Toyota Scion:
Vinny was extremely cooperative, friendly and efficient in the purchase of our new vehicle. He was always willing to answer all and any questions we asked him.

He would also tell us that we should not hesitate to call him for any questions we would have any time after we had purchased the Avalon Ltd.

I would definitely make another purchase from a sales associate like Vinny.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michelle Webber

My Review of DCH Freehold Toyota Scion:
We helped a friend purchase a 2010 Camry. Michelle was the first dealer to respond to our internet query. We negotiated a fair price over the phone during the first conversation. A few hrs later, we agreed on an excellent price. Without even giving a deposit (since we had agreed on price over the phone), Michelle had the car ready and prepped for us the next morning. We completed the entire transaction in about 2 hrs, including a test drive before the actual purchase. Michelle even made a special sign for the new owner, since this was her first new car in over 30 years! Michelle was wonderful to deal with- a real woman of her word. It was the most pleasant car buying experience! I would highly highly recommend Michelle Weber. [As an aside, please note we turned to the internet because we had walked out of a dealer the evening before; we did not want to have to be patronized by another incompetant sales person.This was our first time using an internet auto sales search.]

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