DCH Freehold Toyota Scion

Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ian Salon,Dina Garone,and justin in finance

My Review of DCH Freehold Toyota Scion:
after searching from brick to delaware to pennsylvania and with many calls and emails to other dealers with no luck on the tacoma i wanted or they found but jacked the price up.i finnaly called freehold toyota and they arranged a transfer from another dealer for the tacoma i wanted.Ion was my internet salesman and it was cut and dry with the price which was way below msrp.beat everyone else buy quite alot.when i got there me and my wife were treated very nicely from start to end with Ion and Dina.went to finance were we met with justin and was ready to say no to all the add on extra warranties but to our surprise he wasn,t trying to push us to buy anything and the one warranty we bought sold itself.toyota is offering an all out package after your 3/36,000 that covers everything from towing to tires and all else with your vehicle to be fixed free of charge including labor.the package was almost 2,000.00 extra but get this if you dont need it up to the 100,000 warranty toyota sends you back the check for 2,000.00.we had to take it it was like an life insurance policy on my tacoma.justin was awesome as was Ion and Dina.all i have to say is thanks so much your the best we have ever been to and will be back and send friends.5 stars plus and thanks again.when u call ask for Ion and tell them Don sent you with the blue pre-runner tacoma

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Ron/Dianne

My Review of DCH Freehold Toyota Scion:
Ron and Dianne were do friendly. I got the best price for my Honda CR-V, $1,000 more than any dealer offered me on a trade in, including Hamilton Honda. I was also elated to find out from Dianne that DCH Freehold Honda was a member of the BBB. That sets them apart from other dealerships I visited this week, including Hamilton Honda, Lester Glenn Hyundai and Saturn of Toms River. Ron personalized my purchasing experience at this dealer, and made me feel welcome as a part of the dealship. That even beats out my purchasing experience for an ES-250 at Lexus.

I am going to send my partner there when he gets ready to trade in his BMW X-5

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Vincent , Darryl, Justin , Levi

My Review of DCH Freehold Toyota Scion:
I had a gratifying experience with DCH Toyota/Scion. This was my forth vehicle purchase in the last 10 years and I would rank it as the best. I was in the market for a Jeep Wrangler Rubicon and I had been searching for the right one for quite some time. I traveled very far to look at a couple of them, but neither of them ended up being right for me. I then located a 2005 Jeep Rubicon with only 48K miles on Autotrader.com that appeared to be just what I was looking for.

I made contact with the dealer and inquired about it. I spoke to Darryl who was the used car manager. He had been previously disclosed by someone assisting me with locating the Jeep about the trouble I have had locating the right one. He was told about one that I looked at that I had to travel 3 hours to see. The vehicle appeared to be in great shape and was at a decent price. I went for a test drive though and instantly discovered it had break issues. When it came time to discuss this with the dealer of this particular Jeep, he was reluctant to work with me and evoked a very unsettling feeling. Darryl then proceeded to tell me he and his service technicians test drove the Jeep and found that this one's brakes didn't feel as good as they should. They were in decent shape and would probably pass inspection. However after hearing about the trouble I encountered previously, Darryl stated that instead of trying to fix the brakes up he went and had them all replaced. When he told me this, I was quite surprised and it was the first sign to me that this could be really good. Darryl then went on to assure me that the vehicle will be held for me as he understood I was coming all the way form northern Connecticut to look at it. During my travel down Darryl also contacted me again to confirm everything was all set and that he would have someone ready to assist me since he would not be available when I arrived. Needless to say I was really impressed with the communication thus far.

When I arrived at DCH Toyota/Scion, I could tell right away that this was a legitamate dealer. I say this because you don't always know what the dealer is really going to be like based on the website decription until you get there. I walked in to the dealership and I encountered the one and only real issue I had during this venture. I did not see anyone around at first so I went to the receptionist who wasn't really receptive and wasn't that helpful. I quickly found someone else though who located Justin one of the sales managers who I was told to speak too by Darryl. Justin was pleasant and quickly linked me up with one of the sales representatives. It was when I met this sales rep that my entire experience went to a whole new level.

I was introduced to Vincent Vitolo. Vinny as he liked to go by was the quintessential New Jersey Italian who just happen to be from Brooklyn New York. This instantly evoked a comfortable and familiar feeling as I am part Italian originally from Long Island. There is so much to say about Vinny that I really don't know where to begin. I will start by saying Vinny had all the swagger and charm of your modern car sales rep, but with something additional. He conveyed and truly made you feel like a person and not like a potential sale. This one true fact is something that is so important to me and I like to practice in my own life. This quality is exceptionally hard to find these days especially in the automotive sales industry. I really can't say enough about this individual. He treated myself and my mother, who accompanied me, with the utmost respect. He made sure we were comfortable and that everything that needed to be done occurred. He was truly a sincere man who obviously understands the value of creating loyal customers in a very tumultuous industry. The man didn't even stop to eat his lunch until he knew I was taken care of and that everything was done correctly. Believe me when I say this I have never met anyone in the sales or business arena who mirrors my own views and truly knows what it means to create raving fans which is the key component to any business.

I obviously decided to purchase the vehicle and I received one of the best deals I have ever had on any purchase. There is a lot more I can say, but I will conclude this review with my sincere thanks and adulation to Darryl, Justin and the other great individuals that assisted in this purchase at DCH Toyota/Scion. And a special thank you to Vinny who not only changed my view on car sales, but confirmed that even with all the negativity and dishonesty in this world there are still people that really do care and display what it really means to be a decent human being.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ron Agosto & Vincent Vitolo

My Review of DCH Freehold Toyota Scion:
Started the process @ Toyota approx 1 month ago meeting with Vincent. But unfortunately we could not test drive a Rav4. We were given all necessary information while we were deciding between the Rav4 & the Honda CRV.

Fortunately we were highly disrespected by the Honda dealer in Toms River , NJ. An 800+ credit score means nothing to them. Even got contacted by Honda's survey group appropriately named the "Listener Group." Even they were shocked. Was promised that they would contact the dealer AND send us some coupons through our email but as of this writing I have to assume we were just blown off. Honda is doing so well.

After further researching on the Rav4, we found that this was the better choice. We made another visit to Toyota and Vincent hooked us up with Ron who "listened" to what we wanted, got us a vehicle to test drive, got us a taylored lease to our specifications and had us signing for the vehicle before we left.

Thank you Ron for a most professional, no nonsense, experience that Honda could not deliver. Vincent brought us "back" but Ron "done" the deal.

We have gotten our call back from Ron advising that our vehicle is on its way. Who knew this could be so painless. Certainly not Honda of Toms River.

J.T. & I.P.

P.S. You can find a reproduction of this review on the page for Honda of Toms River. Copy and Paste

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Gunther "The Caption"

My Review of DCH Freehold Toyota Scion:
Very responsive to all needs. follows up on all concerns.
Straight-forward sales process. Great customer service.
Honest sales staff. Lease fees are resonable. They strive hard to earn your business.
I would recommend this dealer to anyone looking to buy or lease.

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Reason for Visit: Sales (Used)

I recommend this dealer: Yes

Employee(s) Dealt With: Gunther Wu

My Review of DCH Freehold Toyota Scion:
My salesperson, Gunther Wu, was great to work with as my family & I had a lot of questions about the Prius as it was our first ever hybrid car. I was a bit apprehensive as I did not want to get the "normal sales pressure". He was patient and understanding that we wanted a new Prius but they were very few due to the end of the 2009 model year and the new 2010 models have not yet arrived. As the 2010 models were completed re-designed, it was going to be a long wait (1 or 2 months before they arrive & a long waiting list after that). Gunther checked the website for us but no new 2009 in the color & package that we wanted were available in nearby states. Although there was no new ones available, he suggested that we checked out two used Priuses. Neither one met our needs so we reluctantly left the dealership. He called us the next day to inform us that there was another Prius available, not new but with very low mileage as it was used as a "dealer curtesy car" in a color that he thought would be acceptable to us. It looked good to us but I was a bit concerned about getting a used car. Gunther assured me that he would arrange to get the car all cleaned up & good as new. He kept his word and we are now proud owners of a "new" Prius. We have only had the car for a week but so far so good as it has met our expectations. Overall the experience was an excellent one. This is the second Toyota that we have purchased from DCH Freehold Toyota, probably not the last one.

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Reason for Visit: Service

I recommend this dealer: Yes

Employee(s) Dealt With: service department

My Review of DCH Freehold Toyota Scion:
I have given Freehold Toyota an excellent rating because they have #1 Customer service and treat their customers like family. I have purchased/leased/serviced many cars over the past 18 years from this dealership and have been satisfied every time. Along with their friendly manner, you can also expect honesty every time you walk through their doors....DCH Freehold Toyota is the dealership that all dealerships should aspire to!

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Michelle Weber,Cyril Thomas

My Review of DCH Freehold Toyota Scion:
Michelle and Cyril have been so nice, very kind. Toyota is lucky to have such good sales persons. The reason being, they understood my concerns, need and budget, did not push to a point of frustration like in other dealers, were very friendly and helpful and providing a good deal. The Finance manager also helped me in getting a good loan with my good credit. I liked Freehold plus it is the nearest dealership to my home. Wish everyone a good luck. Looking forward to work with you.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Ian sales Henry manager

My Review of DCH Freehold Toyota Scion:
I purchased my Toyota Venza on Memorial Day weekend and I am very pleased with the service that I received. It was a pleasure doing business with a great salesman like Ian. The deal that I received from the dealership was far beyond my expectations and I hope to one day do business again.

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Reason for Visit: Sales (New)

I recommend this dealer: Yes

Employee(s) Dealt With: Vincent Vitolo and Marc Beckenstein

My Review of DCH Freehold Toyota Scion:
After owning Chrysler and Dodge cars my whole life I took the plunge and decided to go outside the box. I test drove a Honda Accord and the Toyota Camry and fell in love with the comfort of the Camry. Vincent Vitolo and Marc Beckenstein were the best and I would tell anyone to purchase their car from these two great guys. They answered all my questions and some that I didn't even ask. I LOVE THE CAR!

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