About DCH Paramus Honda
This dealership is a
DealerRater Certified Dealer and is committed to providing quality customer service.
As a Certified Dealer, DCH Paramus Honda has the opportunity to contact reviewers that had unsatisfactory experiences at their dealership. Contact may be made privately, without giving out anyone's email address, through the DealerRater Message Panel with the goal to resolve any issues the reviewer experienced. Reviews will automatically post after the two week reconciliation period has ended.
This dealership is available to supply quotes for
new vehicle inquiries.
About DCH Paramus Honda
As the flagship store of the DCH Auto Group, the largest auto group in New Jersey, we have been at this location for over 30 years. We are proud recipients of the Honda President's Award and the J.D. Power's Dealer of Excellence award for 6 years running. Click on our website for information on inventory, price quotes, trade appraisals and financing pre-qualifications.
joseamorales
5/20/2012 9:31:04 PM
Overall Score: 
5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Mike Alimi
My Review of DCH Paramus Honda:
The most greatest people ever,great personality i would recommend everyone i know here Mike alimi was very nice not pushy at all took his time with me and my girlfriend he makes you feel like your visiting a family friend.Wellit went so good that me and my girlfriend both left with cars.
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Jude_D
5/16/2012 2:47:09 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Bryan Andrade
My Review of DCH Paramus Honda:
I previously bought from Garden State Honda (bad experience) and Tarrytown Honda (great experience). I came to DCH because I wanted to work with a dealer close to home and I already take my current Odyssey to service at DCH. I had no complaints with the service, so when I made a decision to upgrade my Odyssey to a 2012 I decided to give their sales department a try. I was assigned to Bryan Andrade and he basically made the process as easy as can be. I came in with a plan on how I was going to finance a new purchase with my current car as down and we never deviated from that idea. Nor, did he try to sway me to lease or put more money down. The initial visit we went over the features of the 2012 car. There was no pressure to complete the sale that day and I requested that we communicate via email during the week because of my busy work schedule. Any request I made via email, such as pricing, inventory, etc, Bryan responded in a timely manner. The initial offer price was fair and came spot on with KBB people were paying if you do your research. I wanted to shop around and give Tarrytown an opportunity to counter because they have treated me well in the past. Bryan had no problem with that. He just made it clear, to come back to him so DCH has a chance to match. Tarrytown Honda was able to give a slightly lower price but DCH Paramus was able to match it if I gave them proof of the quote. I decided to go with DCH because of the proximity to my home and they were a bigger dealership. The trade in negotiation of my current Odyssey was also fair. The sales manager does the negotiation for the trade in and we came to a number we both agreed upon. If you do not like the trade in offer you dont have to take it, but you have to be realistic in terms of the condition of the car and KBB's value. I dealt with Tarek, the finance manager, for the final closing of papers and any upsells. He was very straight forward and did not pressure you to buy anything you didnt want. But, it was his job to offer all the warranties and care packages. He outlined them all and asked me to choose. I ended up getting GAP insurance at first, but I changed my mind the next day as I felt it didnt make sense with large down, low interest and low depreciation of the Odyssey. No problem for DCH. When I finally picked up the car, Tarek, obliged and drew up new papers and took of the GAP insurance without any trouble. Anyways, all said and done, the experience was quick, fast and honest. DCH Paramus will not try to trick you or try to sway you towards something you do not want or do not want to do. However, do your research and come in with a plan on what you want to do. Don't go in there without doing your homework or without a plan. And if you do come in, do not hesitate to choose Bryan Andrade. Thanks, DCH for making the experience hassle free.
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Response from: DCH Paramus Honda
Added: 5/17/2012 1:50:24 PM
Thanks for all of the feedback! We are happy to hear that our staff was able to give you an excellent experience along with matching the quote given to you by a different dealer. Thanks again and please follow us on Twitter and like our Facebook page for special offers and dealer updates. Bring your new vehicle into our service department when needed and we will keep it running great for years to come. Sincerely, Brian Lam, General Manager
gr8golds
5/16/2012 12:24:01 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Hamad Deeb,
Jeff Torres
My Review of DCH Paramus Honda:
pleasant and satisfying.everyone treated us well, service was prompt and pleasant,all questions were answered, alconcerns taken care of. easy to work together with
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Response from: DCH Paramus Honda
Added: 5/16/2012 1:04:51 PM
We are happy that we could meet all of your needs and leave you feeling great about your experience! You can expect the same great customer service and professional experience. Thanks for the kind words and we hope to see you again in the future. Follow us on Twitter and like our Facebook page for special offers, event announcements and news articles. Sincerely, Brian Lam, General Manager
lsabino
5/14/2012 2:42:35 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Judy Piperno,
Luih Saddah
My Review of DCH Paramus Honda:
Judy is excellent 14 years I have been coming to DCH to see her. Judy's service is always the best she always does her best for me every time I come to DCH. Luih also assisted and he was just as wonderful.
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Response from: DCH Paramus Honda
Added: 5/15/2012 2:52:08 PM
t is great to hear from such a loyal customer, thanks so much for your kind words. Judy and the rest of our team are excellent at providing great service and sharing their knowledge with customers. Thanks again and we look forward to helping you for many years to come. Follow us on Twitter and like our Facebook page for special offers and updates. Sincerely, Brian Lam, General Manager
rili45@aol.com
5/12/2012 11:46:10 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Martha Batista,
Judy Piperno
My Review of DCH Paramus Honda:
I was very pleased with the excellent customer service, sensitivity, respect and
professionalism of my salesman, manager & finance manager upon my first visit to
Paramus Honda. They all really listened to what I needed & wanted. Because the deal was made affordable to me & with minimal stress, I leased a new 2012 Accord that night! Thank you! LS
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Response from: DCH Paramus Honda
Added: 5/14/2012 2:20:59 PM
Thanks for the review and congrats on driving away in a reliable and fun car! This is why we wake up in the morning; just knowing that we are making people happy by exceeding their expectations and passing along our knowledge in order to give you the tools needed to make an informed decision. Follow us and like our Facebook page for specials and updates. Sincerely, Brian Lam General Manger
mpalmieri1203@me.com
5/12/2012 4:22:58 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: John Medrano,
Eric Thomas
My Review of DCH Paramus Honda:
We went in with a price we wanted. We're clear and upfront and were approached in a very clear and upfront manner from John. Although it took a little while we were able to drive off the lot with our Pilot Touring THAT night. My wife also had to rush out and Eric did his best to get her out as fast as possible. I'd deffinately come in again if I was in the market for a Honda.
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Response from: DCH Paramus Honda
Added: 5/14/2012 2:11:04 PM
Congratulations on your new Pilot! It will be a great vehicle for you for many years to come. Every person requires a unique experience and we are happy that we were able to meet your needs, especially in a time crunch. Our service department will meet all your needs to make sure your new Pilot is running perfectly at all times. Please like our Facebook page for service specials and Honda news. Sincerely, Brian Lam, General Manager
Lizzz
5/12/2012 1:26:38 PM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Hamad Deeb
My Review of DCH Paramus Honda:
My experience was great at this dealership because of Hassan was great. He was very personable and a pleasure to do business with. Good job
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Response from: DCH Paramus Honda
Added: 5/14/2012 2:02:52 PM
Hamad thanks you for your kind words and taking the time to write a review. We greatly appreciate all the feedback we get from our customers. Congratulations on your new vehicle and our service department will also provide you with top-notch customer service when the time comes for vehicle maintenance. Follow us on Twitter and like our Facebook page for vehicle news articles and special offers. Sincerely, Brian Lam, General Manager
hoursminutes
5/12/2012 11:49:03 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: Larry Xiang
My Review of DCH Paramus Honda:
My purchase experience from DCH was really good. Larry Xiang guided me through all the steps and made the process much smoother than expected. I had a special situation and Larry was able to patiently resolve it with me. No pressure. No tricks. No time wasted. In my opinion Larry is the go-to person to purchase your new ride and I will definitely be referring many friends to him and feel comfortable that they will also receive good care and good prices through Larry.
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Response from: DCH Paramus Honda
Added: 5/14/2012 1:56:14 PM
Thanks for taking the time to publish your feedback. Larry is an excellent member of our team and he will be happy to read your review and will be thrilled how pleased you are with his service. Each member of our sales team is extremely talented at managing special situations with understanding and patience. Your recommendation means a great deal to us and your friends and family can expect the same great service from every member of our team. Thanks again; please follow us on Twitter and like our Facebook page for service specials and news. Sincerely, Brian Lam, General Manager
bsjjsw
5/11/2012 10:44:49 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: David Kim
My Review of DCH Paramus Honda:
Mr. David Kim was very nice. He knows what he is talking about. When my dad and I asked questions, he replies back with a direct, simple, and straight answer. He's great. I recommend him to other customers out there. I am very satisfied with my purchase. I have no regrets going to this dealer and happy to have met Mr. Kim.
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Response from: DCH Paramus Honda
Added: 5/11/2012 3:16:04 PM
Thanks for the review and David thanks you for your kind words! We want to make sure that each of our customers gets all of the information they need to make an informed decision. We are lucky to have such a knowledgeable team who make understanding things very simple. Thanks so much for your recommendations and your business. We hope to see you again in the future. Follow us on Twitter and like our Facebook page for special offers and updates. Sincerely, Brian Lam, General Manager.
bvc666
5/9/2012 10:45:15 AM
Overall Score: 5.0
Reason for Visit: Sales (New)
I recommend this dealer: Yes
Employee(s) Dealt With: John Medrano
My Review of DCH Paramus Honda:
Best car purchasing experience we have ever had. Jon Medrano went above and beyond. Not only did he know about the vehicles in which we were interested, but he had an awareness and appreciation of our budget and did whatever he could to make sure that we left with the optimal vehicle given our constraints and preferences. Would recommend him to anyone interested in purchasing a Honda. As an aside, the 2012 CR-V that we decided to go with is an awesome vehicle.
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Response from: DCH Paramus Honda
Added: 5/9/2012 12:43:09 PM
We are honored to have you as a customer and humbled by this wonderful review. Thank you so much for your kind words and five-star rating. We are happy to know you enjoyed working with Jon. We do everything possible to make sure our customers are completely satisfied with their experience. We are happy to know you were pleased and we look forward to providing you with the same degree of service on your next visit. Again, thank you for this positive review and congratulations on your new 2012 Honda CR-V!
Sincerely Brian Lam, General Manager